Item 3.O-August 8, 2014
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name (if applicable): Michael Nicks
Position #(s): 16319
Current Title: Manager, Systems Administrators and Critical
Current Range: 4
Systems (JCC: 77597 )
Department: Information Technology
College/Division: Provost’s Office
Account #(s): 1101-109-0902
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
(X) Title Change, Proposed Title: Associate Director, Information Technology Operations
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature
__________________
Date
____________________________________________________________
Director/Chair/Dean
Huapei Chen, Chief Information Officer
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Kevin Carman
Date
Executive Vice President and Provost
Action Approved by the Provost/President (Completed by Faculty HR):
67591 Range:
4
Pos #(s): 16319
JCC:
EEO: 3J
Eff: 8/1/2014
Approved Title: Associate Director, Information Technology Operations
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description – Associate Director, Information Technology Operations
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Associate Director, Information Technology Operations is responsible for overseeing the day-today operations for the enterprise level server functions within Information Technology (IT) for the
University of Nevada, Reno. These functions primarily consist of the core server infrastructure and
middleware (data center networking, virtualization, research computing) for the University, statewide
including the UNSOM Clinics. As a member of IT management, the incumbent advises and consults
on IT matters, and aligns unit operations with IT goals related to servers, backup/storage and server
support infrastructure. The position manages Information Technology Operations administrative
faculty and reports directly to the Chief Information Officer (CIO).
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
60% - Administrative and technical management
 Work with core and critical infrastructure and server management teams to improve general IT
working practices and methods. Recommend policies and procedures needed to effectively
handle technology issues
 Provide orientation and training in best practices for all core IT infrastructure and critical
servers/services.
 Actively promote continuous learning among IT core infrastructure staff through meetings, formal
classes, workshops, conferences, etc.
 Coordinates with the users of central IT computing resources to ensure appropriate equipment,
services, and capacity are available
 Coordinate and facilitate solutions to problems
 Ensure the central IT computing resources maintain the highest possible uptime and general
availability
 Provide administrative management to other campus IT resources.
15% - Core Server/services support Oversight
 Provide direction and input to the Manager, Server Support to improve general IT working
practices and methods. Recommend policies and procedures needed to effectively handle
technology issues
 Assist and direct the Manager, Server Support in providing orientation and training in best
practices for Computer Systems Administrators
 Actively promote continuous learning among Computer Systems Administrators through unit
leadership, meetings, formal classes, workshops, conferences, etc.
 Provide oversight to the Manager, Server Support in working with each Computer Systems
Administrator to determine the goals and priorities for their respective service areas
 Coordinate and facilitate solutions to problems
25% - Communication and Collaboration
 Works to ensure that strong communication is maintained among staff in all IT service units.
 Collaborates with appropriate units across campus to set policies, establish procedures, and
determine solutions for the campus
 Communicates Information Technology’s goals, objectives, and status of ongoing projects to
University faculty and staff
Position Description – Associate Director, Information Technology Operations
Page 3
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Associate Director, Information Technology Operations has the ability to independently make
decisions on daily work assignment and management of the server administrators who provide the
server infrastructure for the University, and defines the operations goals for the Manager, Server
Support ensuring they are consistent with the IT Operations unit and the University IT organization.
The incumbent must ensure consistent integrity of the University’s web infrastructure, the centralized
storage/backup of data, hosting and administration mission critical applications, and server computing
support. The Associate Director, Information Technology Operations consults the Chief Information
Officer on long-range computing technology and strategic plans for the University and computing
budgets for hardware and software.
Impact:
Provision of effective and timely solutions to technology problems is important to the smooth functioning
of every department in the University and is essential for faculty and student success. The decisions and
judgments made by the incumbent are critical in ensuring the effectiveness of each unit under the
incumbent’s purview and in the success of Information Technology organization as a whole.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Networking, Windows, Unix and Apple OS X theory and best practices
 Server management (security practices, user management, backups, etc.)
 Enterprise level computing infrastructure design and deployment
Skills:
 Excellent written and verbal communication and presentation skills
 Excellent interpersonal skills
 Planning, organizational and problem-solving skills
Ability to:
 Communicate about technical issues to a non-technical audience
 Establish effective working relationships with diverse groups of clients, colleagues and partners
 Make decisions quickly and effectively
 Supervise experienced technical staff and to manage a group working towards common goals
 Work in a service-oriented team environment
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
IT staff
Faculty, staff and students who
are served by the Help Desk,
Desktop Services and the
Computer Systems and Server
Administrators
Reason for Contact
To share information and to resolve problems
To represent Information Technology, as appropriate, at various
meetings across campus related to IT services and policies
Position Description – Associate Director, Information Technology Operations
Page 4
Department heads, Deans and
Vice Presidents
to provide information and ensure that the services provided meet
with their satisfaction
External
Vendors
Reason for Contact
To research new technology and update current technology on
campus
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution with emphasis in computer
science, information systems or related field
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and four years, or Master’s Degree and three years, of experience
managing technical computing staff at the enterprise level
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None