POSITION DESCRIPTION QUESTIONNAIRE
ADMINISTRATIVE FACULTY
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart
electronically to marshag@unr.edu for initial review before routing PDQ for approval signatures.
Questions - call UNR-HR at 682-6114
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INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
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Name of Incumbent(s) (if applicable): Bradley Johnson
Position #: 11517
Current Title: Coordinator, Student Services Information
Current Range: 3
Technology 76928;3J;CM5552;T81-300;CC104;E)
Department:
College/Division:
Computing & Telecommunications
Information Technology
Action Proposed: (check all that apply)
( ) New position : Proposed Range:
Proposed Title:
(X) Title Change, Proposed Title and Revised PDQ: Manager, Computer Support
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
I certify that the statements in this description are accurate and complete to the best of my knowledge.
Employee’s Signature
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
Immediate Supervisor’s Signature
Tina Lundstrom
Manager, User Services
Director/Chair/Dean Jim McKinney
Director, Computing & Telecommunications
Approved for Salary Placement Committee review.
Date
Date
Pres / Vice Pres / Vice Prov Signature Steve Zink
Date
Vice President, IT / Dean, Libraries
Action Approved by the President (Completed by Faculty HR):
Position #:
EEO Code:
CUPA Code:
Job Class Code:
Exempt: Yes or No Census Code:
Range:
Effective Date:
Approved Title:
_____________________________________________________________________________
Employee Signature
Date
(Employee sign and send to HR for personnel file after PDQ approval for personnel file)
Rev: 2/5/2008
Position Description – Manager, Computer Support
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Manager, Computer Support has primary responsibility for support of academic and desktop
computing for colleges and departments through management of Information Technology’s
Computer Systems Administrators, coordinating projects, overseeing training, and assisting in
determining technology solutions. The position participates actively in planning and solutions
related to student technology use, and works with IT managers to develop and implement
broader IT objectives and work on special IT projects.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
50% - Supervision of Computer Systems Administrators
 Provide leadership for services provided by IT Computer Systems Administrators; work
with Systems Administrators to improve general IT working practices and methods
 Recommend policies and procedures needed to effectively handle departmental and
college technology issues
 Provide orientation and training in best practices for Computer Systems Administrators
 Actively promote continuous learning among Computer Systems Administrators through
meetings, formal classes, workshops, conferences, etc.
 Coordinate with the technology steering committee for each Computer Systems
Administrator to determine the goals and priorities for their respective service areas
 Coordinate and facilitate solutions for technology and computing service needs
30% - Management Team
 Serve as a member of the User Services department management team
 Works to ensure that strong communication is maintained among staff in all User Services
service units
 Develop policies, procedures, and solutions in collaboration with appropriate units across
campus, e.g.. ASUN, Professional Development and Training, Teaching and Learning
Technologies
 Communicate Information Technology, Computing & Telecommunications and User
Services departments goals, objectives, and status of ongoing projects to University
faculty and staff
20% - Student Technology Support and Advocacy
 Works to ensure a positive experience for students interacting with IT on a variety of levels
 Serves as the student voice in matters related to IT/student interaction
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
The decisions, judgments and actions made by this position affect departments, divisions, and
the University as a whole. Decisions are often made independently and without direct supervision
to provide effective and timely solutions to technology problems which is essential for faculty and
student success. The decisions and judgments made by the incumbent are critical in ensuring the
Position Description – Manager, Computer Support
Page 3
effectiveness of each Computer Systems Administrator and in the success of the department’s
services as a whole.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 Management and supervision
 Basic networking
 Windows, UNIX, and Mac
 Basic server management (security practices, user management, backups)
 University work environments
Skills:





Written and verbal communication
Planning, organizational and problem-solving skills
Interpersonal relationship skills
Self-motivation
Supervisory skills
Ability to:
 Manage a group of technical staff working towards common goals
 Work in a service-oriented team
 Solve a variety of problems
 Work without direct supervision
 Speak about technical issues to a non-technical audience
 Establish effective working relationships with diverse groups of clients and colleagues
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal (IT)
There are daily personal contacts with User Services, Computing & Telecommunications and other
Information Technology department managers and staff. There are daily personal contacts with staff
who are under the direct supervision of the position. These contacts are to share information and to
solve problems.
External campus community:
Frequently there is contact with faculty, staff, and students who are served by User Services and/or
the Computer Systems Administrators. The position represents the department, as appropriate, at
various meetings across campus related to departmental services and policies. The position will be in
contact with departmental heads, deans, and vice presidents, providing information and ensuring that
the services provided help them meet their educational mission.
Position Description – Manager, Computer Support
Page 4
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution.
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s degree and four years or Master’s degree and two years of experience as a
systems administrator
c.
Indicate any license or certificate required for this position.
None