Item 3.P-August 8, 2014
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name (if applicable): Tracy Williams
Position #(s): 16649
Current Title: Manager, Applications Support
Current Range: 4
(JCC:77984 )
Department: Information Technology
College/Division: Information Technology
Account #(s): 1101-109-0902
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
(X) Title Change, Proposed Title: Manager, Information Technology Programs and Projects
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature Huapei Chen, Chief Information Officer
__________________
Date
____________________________________________________________
Director/Chair/Dean
Kevin Carman, Executive Vice President & Provost
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Stacy Burton, Vice Provost, Faculty Affairs Date
Action Approved by the Provost/President (Completed by Faculty HR):
67592 Range:
4
Pos #(s): 16649
JCC:
EEO: 3J
Eff: 8/1/2014
Approved Title: : Manager, Information Technology Programs and Projects
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description -
Manager, Information Technology Programs and Projects
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Manager, Information Technology (IT) Programs and Projects (PM) participates as a key member
of UNR Information Technology (UNR IT) and reports directly to the Chief Information Officer. The
position is responsible for all aspects of the program/project management for major or strategic
University of Nevada, Reno institutional IT initiatives, coordinating with UNR IT units (Enterprise
Applications, User Services, Networking, Critical Systems, and Security) as well key campus
organizations and stakeholders. The IT Programs/Projects Manager has responsibility for key IT
program/project initiatives institution-wide as well as for planning, estimating, providing oversight and
day-to-day management, coordination, escalation, and administration across the full project lifecycle
(planning through implementation) on large and complex IT programs/projects. The incumbent works
with technology and business teams as well as the relevant functional managers and stakeholders to
ensure the project adheres to the scope and to University IT development standards. The PM must
provide solutions that meet the business objectives and are within time/cost constraints, while
maintaining high functional and business satisfaction. The position also provides guidance to junior
members of given IT Project Management function.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
40% - Program/Project Definition, Planning and Scheduling
 Drive multiple initiatives, from initiation through delivery, ensuring completion based on the
agreed Business Requirements, using the institution standard Project Management
methodology
 Define and manage program/project scope, goals and deliverables that support business
objectives
 Estimate the resources and participants needed to achieve goals
 Employ best practices and tools for execution and management
 Participate and contribute in the project and portfolio management processes for continuous
improvement
 Assist in conducting team building/development activities
 Motivate teams to work together in the most efficient manner and effectively utilize each team
member to his/her fullest potential
 Identify opportunities for improvement and makes suggestions for change
20% - Communications Management
 Schedule and facilitate project meetings via live collaboration and communication, as well as,
remote teleconferencing with project stakeholders and project team members
 Collaborate with cross-functional teams to assess impact of decisions in each of the functional
areas and facilitate proposal of recommendations
 Communicate technical information, both written and oral, to technical and non-technical
reviewers
 Work with project teams to ensure successful transition of solutions to operations prior to
project closure
 Track project progress and communicate project status across multiple programs/projects
keeping key stakeholders informed on project progress
 Make presentations to IT management, sponsors, and/or vendors
Position Description -
Manager, Information Technology Programs and Projects
Page 3
15% - Projects and Program Reporting
 Proactively identify and resolve issues and conflicts during the project life cycle, coordinate
escalation of issues, and devise contingency plans
 Set and continually manage project expectations with team members and other stakeholders
 Produce executive level presentations to management on program progress
 Develop, forecast, and manage overall project budget and recommend subsequent budget
changes where necessary
15% - Leadership, Training, Mentorship
 Contribute to performance appraisals for team members
 Participate in recruiting and hiring of team members
 Actively participate in and contribute to the development and evolution of the PMO
 Represent department in portfolio management discussions with senior leadership
 Oversee the daily activities of multiple IT project managers at the program level
 Challenge others to develop as leaders while acting as a role model and mentor
10% - Problem Identification, escalation, and resolution
 Create and manage documentation, including project statements, resource allocation,
business requirements, business cases, performance metrics, and detailed project plans to
ensure projects are delivered on time, on budget, and within customer expectations
 Create and present project budgets, concepts, and timelines in order to achieve initial project
approval
 Monitor and report on project performance, deliverables, dependencies, risks, and deviations
from initial baseline in a timely and accurate manner
 Track and report project costs to key stakeholders and senior management
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The incumbent must be flexible and work independently. They have full responsibility for
communication, coordination and escalation of projects and work in consult with the CIO,
management and campus leadership as to which programs/project to undertake and the best use of
limited IT financial and human resources. Advise and recommend best practices to the CIO and
campus leadership on key IT initiatives.
Impact:
The position is responsible for the efficient, reliable, and successful operations of key IT enterprise
level programs/projects for the campus. Timely and correct decisions are essential in ensuring that
programs/projects are completed within established timelines, budgets and that program/project goals
are achieved. Inadequate communication, coordination and resource management are costly to the
institution. The position provides leadership in the performance of the position in order to ensure the
success and credibility of the unit’s work and the reputation of the University.
Position Description -
Manager, Information Technology Programs and Projects
Page 4
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 PMI Project Management framework and methodology
 IT Project Management on enterprise-wide projects
 Concepts such as networking, servers, applications, and help desk operations
 IT operations or software development methodologies
 Scheduling and budgeting experience
 Portfolio and program management
 Group motivational techniques
Skills:
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Excellent written and verbal communication skills
Problem solving
Initiative
Discipline and organizational skills
Expertise with MS Project, Excel, Visio, or other project management tools
Strong organizational, presentation, and customer service skills
Communicates effectively with business stakeholders
Continually seeks opportunities to increase customer satisfaction
High level of business and organizational aptitude
Ability to:
 Manage complex multi-functional IT projects or programs
 Manage strategic programs consisting of multiple aligned projects
 Manage a team of junior IT Project Managers (part-time) on multiple projects or sub-projects
 Manage project budgets
 Design and maintain project reporting framework and documentation
 Manage multiple projects with potentially changing priorities and schedules
 Mitigate team conflict and communication problems
 Maintain membership with the PMI institute
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
IT colleagues and management
University administration and
other departmental leadership
External
Vendors and other commercial
agents
Reason for Contact
To plan, problem solve, coordinate projects, develop policy and
share information
To share information about on-going and future projects that may
be required; assess costs; negotiate and build consensus
Reason for Contact
To evaluate and purchase resources to ensure projects are
staying within budgets, receive products updates, conduct
equipment exchange, resolve problems, obtain information and
exchange best practices
Position Description -
Manager, Information Technology Programs and Projects
Page 5
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution in business, engineering,
information technology or related field
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and five years of experience managing IT groups and projects, of
which three years are in responsible leadership functions of enterprise level projects
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
Project Management Institute - Project Management Professional Certification
(PMI-PMP)