Tourism Interview
(Airline Company)
林思妤/石恩琳
4A0C0028/4A0C0032
應英二甲/觀光英文
Background Information.
O Name : Queenie Huang.
O Gender : Female.
O Age : 26~30.
O Highest degree : University.
Job Information.
O Location : Kaohsiung City.
O Job title : Secretary.
O Job duties : Shipping arrangement.
O Years of working : 5 years.
English Communication.
O 1.Do you need to use English to commutate
at work? How important is it for you to use
English to communicate?
O A: Yes! One of my main duties is contact with
my agents all over the world, write e-mails or
even on the phone. I can not do without
English.
Commutate.
O 2.With what media and on what occasion do you use
English to commutate (phone, conference, email, or
face-to face enquiry)? What are the purposes of the
communication (books, greeting, answering enquiries,
or introduction)?
O A: Meeting with foreigners will be face to face
discussion, quotation issues will via e-mails, and for
the urgent issues will be on the phone. Depends on
what kind of situation.
Communication Problems
O 3.What language communication problems
do you have? What strategies and resources
do you use to solve the problems?
O A: Not enough vocabulary. No strategy, just
try to find the answers from internet, Yahoo
or Google.
Problems.
O 4.What cross-cultural communication problems do
you have? What strategies and resources do you use
to solve the problems?
O A: the way we speak English is more direct, besides, we
learned American English in Taiwan since we were in
elementary school, when we talk with European, I felt
not only pronunciation differences, also the
vocabularies. We use different words to describe one
thing. Ex. We learned from school book, always, often
and seldom. But my British English told me that they do
not use “seldom”, they use “ not often” instead of
“seldom”.
Problem Solving.
O 5.How do you think about the problem
solving experience? How important is it for
you?
O A: Practice makes perfect. We always learn
and grow by solving problems. It applies to
everyone, I think.
Improve.
O 6.How do you improve your language and
cultural competence?
O A: By talking with foreigners and learning
from teachers.
Help.
O 7.What help do you think the government,
the society or the company should provide to
help workers improve their English
competence?
O A: Giving allowance or more benefits to
attract the staff to improve their English
abilities.
Suggestion.
O 8.What suggestion do you have for school
English education?
O A: Most Taiwanese are too shy to speak out
or talk to foreigners, even in our mind, we
know how to speak a “perfect” sentence in
English with nice words and correct
grammar. But who cares? as long as you
can speak. I think the main purpose for
learning different languages is to
communicate, not for the exams.
Conclusion.