應英四甲 498C0927鄭沁瑜
應英二乙4A0C0056林芷瑄
 Gender:
 Age: …
 Highest
female
degree: National University of
Tainan
 Current company: National Museum of
Tainan Literature
 Location: Tainan
 Job title: Guide
 Job duties: guide and explain the
facilities and culture in the museum
 Years of working: 30 years
 Q1:Do
you need to use English to
commutate at work? How important is it for
you to use English to communicate?
 A:Yes, I
think basic English communication
is very important.
 Q2:With
what media and on what occasion
do you use English to commutate?
 A: I
often use English in Face-to face
enquiry to communicate with guests.
 Q3:What
are the purposes of the
communication?
 A: The
purpose of communication is to
answer enquiries and introduction.
 Q4:What
language communication
problems do you have?
 A: At
beginning, we misunderstood each
other and we tried to use body language to
solve the problem.
 Q5:What
strategies and resources do you
use to solve the problems?
 A:I
need to improve my English
communicating skills through meeting
more foreign tourists.
 Q6: What
cross-cultural communication
problems do you have? What strategies
and resources do you use to solve the
problems?
 A: Keep
asking other questions to make
sure that we fully understand each other.
 Q7: How
do you improve your language
and cultural competence?
 A: I
will go to English cram school to take
adult English communicating classes
when I am free.
 Q8:What
help you think the government,
the society or the company should
provide to help workers improve their
English competence?
 A:I
think the government can provide
free English course for us to learn
English.
 Q9:What
suggestion do you have for
school English education?
 A: The
school should promote third
language learning, like Spanish, France,
etc. Because some people from nonEnglish speaking country couldn’t speak
fluent English, and that will cause
problems in communication
 This
are the interior pictures of National
Museum of Tainan Literature.
The
End
Thank you for your listening.