498c0090 黃乙喬
498c0096 張巧瑀
Background information
Gender
Age
Highest degree
female
Location
…
Job title
sales assistant
Job duties
quotation, book the flight
21-25
South Taiwan University of Science and
Technology
Current company …
Years of working 1year
Do you need to use English to commutate
at work? How important is it for you to
use English to communicate?
There are two answers why she needs to
use English to communicate at work.
She needs to use English to reply to
customer’s email.
She needs to use English to answer
customer’s questions.
What cross-cultural communication
problems do you have?
Once, our company had
accommodated guests from Japan.
What strategies and resources do you
use to solve the problems?
The body language and eye content is
very important. For example, Japanese
lower their eyes when speaking to
superior, a gesture of respect.
What help do you think the government, the
society or the company should provide to help
workers improve their English competence?
 the company can provide English
courses for free or regular lectures in
English
If the workers get the licenses, the
boss can give them for a raise.
What suggestion do you have for
school English education?
 the colleges should arrange more
practical training courses
 school should train its students
communication skills and reaction