499C0110 林棨暘
499C0113 何盈潔
499C0144 蕭佩珊
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Gender: female
Current company: XX Hotel
Location: Tainan City, Taiwan
Job title: Captain
Job duties: shift arrangement, cashier, management,
training new employees.
• Years of working: 4-5 years
Do you need to use English to
commutate at work?
How important is it for you to use
English to communicate?
• Yes, I need. There are many foreign visitors to stay in the
hotel for the business or tourism. They always dine in the
restaurant, so I should use English to communicate with
them.
• English is very important, no matter where they come
from, English is an international language.
With what media and on what occasion
do you use English to commutate?
What are the purposes of the
communication?
• When the customer wants to book the room, we always
use phone, email and face-to face enquiry to answer them.
The purposes of the communication is reservation, asking,
answering, enquiries and introduction.
What language communication problems
do you have?
What strategies and resources do you use
to solve the problems?
• The visitors come from different countries and their accent
is not easy to understand. Therefore, I should listen
carefully.
• I sometimes use the body language to communicate with
the foreigner, when I can’t figure out what they say.
What cross-cultural communication
problems do you have?
What strategies and resources do you
use to solve the problems?
• Some visitors are vegetarians, and others are meat-eating,
so we need to separate theirs seat in the dining.
• Some foreigners not used to Eastern flavor. The chief
should prepare special food for them.
How do you think about the problem
solving experience?
How important is it for you?
• The customer sometimes find fishbone in their food, so
they complain to us. Then, I should cope with this
problem. I give them a special discount.
• I can learn how to solve the same problem next time.
How do you improve your language
and cultural competence?
• I usually watch English movies and listen to English
music. They can let me realize how to use the
vocabulary and grammar in the communication.
• I also participate in international volunteer activities to
other countries to improve my cultural competence.
What help do you think the government,
the society or the company should
provide to help workers improve their
English competence?
• I think the company should provide employees with
more courses about English or Japanese. Courses can
include telephone manners, international etiquette,
make-up training and how to pose the graceful posture.
What suggestion do you have for
school English education?
• I think the school should arrange more opportunity
for students to practice training regularly. It can
improves students’ the social experience and learn
the differences of foreign cultures.