Tourism English
Mid-tern paper
林文晴 4A0C0012
林瑞雅 4A0C0041
2012.10
Background Information
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Name:…
Gander: Female
Age:51-55
Highest degree: graduate school
Location: Kaohsiung city
Job title: Chief Executive Officer
Job duties: Business Management
Years of working: about 30 years
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Q1.Do you need to use English to
commutate at work?
Yes, I do. I sometimes use English to
help costumers to check in or check
out, introduce our hotel, or guide
them the directions.
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How important is it for you to use English
to communicate?
Actually I do not often to use English
to communicate with the costumers,
but I think that English is useful and
important while accommodating the
foreigners.
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Q2.With what media and on what
occasion do you use English to
commutate?
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What are the purposes of the
communication (books, greeting,
answering enquiries, or introduction)?
I sometimes complete my works by
writing or reading documents. And
sometimes I need to communicate with
my coworkers in English.
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Q3.What language communication
problems do you have?
When in a emergency or dealing with
the clients’ health and security.
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What strategies and resources do
you use to solve the problems?
I read widely, search information on the
internet, and so on.
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Q4.What cross-cultural
communication problems do you
have?
I had some problems of accents and
pronunciation sometimes.
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What strategies and resources
do you use to solve the problems?
To communicate repeatedly to
confirm what costumer expressed.
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How do you think about the
problem solving experience?
I can understand the costumers’
requirement ,and increase my
experience and abilities.
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How important is it for you?
I can provide better service to the
costumers.
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Q5.How do you improve your language
and cultural competence?
I read widely, search information on the
internet, watch foreign films or even go
abroad, helping that could strengthen my
English abilities.
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Q6.What help do you think the
government, the society or the company
should provide to help workers improve
their English competence?
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What suggestion do you have for
school English education?
1.To hold the subsidiary course for free.
2.To reward workers if they pass the English test.
3.To afford the fee for workers.
The end.