MIRACOSTA COLLEGE
CLASS TITLE:
DIRECTOR, COMMUNITY SERVICES AND BUSINESS
DEVELOPMENT
BASIC FUNCTION:
Under the direction of the Dean, Community Education, plan, develop, organize, and actively
promote the district’s Community Services and Business Development offerings; perform duties
related to policy development, budget management, course and instructor selection, public
relations, marketing and sales; supervision and evaluation of the performance of assigned
personnel.
REPRESENTATIVE DUTIES:
1.
Plan, develop, and organize fee-based training, classes, workshops, events, and
excursions. [E]
2.
Actively promote training for business and industry. Develop and produce marketing
materials for all offerings. Coordinate and supervise the production of the Community
Education Bulletin. [E]
3.
Participate in the formulation and development of program policies, procedures, goals and
objectives as a member of the Instructional Services team.
4.
Prepare and administer budgets; monitor, approve, and control expenditures in
accordance with district policies and state mandates regarding program self-sufficiency.
5.
Produce and maintain financial and statistical records and reports; forecast amounts
needed for staffing, equipment and supplies; authorize purchases and establish
appropriate fees and salaries for services, training, classes, workshops, and events;
negotiate contracts and maintain accounts receivable.
6.
Recruit, interview, select, hire, and evaluate instructional personnel; review and approve
course proposals and curriculum; review student evaluation surveys to determine
instructor effectiveness and student satisfaction. Assess program operations and
activities in terms of cost-effectiveness and program goals; review work methods,
products, procedures, and functions to assure efficiency and financial self-sufficiency. [E]
7.
Select, train, supervise, and evaluate the performance of office personnel; assure efficient
office operations and registration procedures. [E]
8.
Assist businesses in assessing needs; research, analyze, and interpret local demographic
and industry data and national and local trends to determine appropriate training,
services, course offerings and events. [E]
9.
Perform public relations duties by representing Community Services and Business
Development and the district in the community; develop and maintain positive customer
relations; investigate complaints and resolve problems.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
[E]=essential job function
8/31/09
DIRECTOR, COMMUNITY SERVICES AND BUSINESS DEVELOPMENT
10.
2
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
Marketing and public relations principles.
Community demographics and business and consumer trends.
Budget preparation and administration.
District organization, operations, policies and objectives.
Financial and statistical record keeping techniques.
Research techniques.
Program management and development.
Principles and practices of supervision and training.
Interpersonal skills using tact, patience and courtesy.
Grant management and federal/state audit procedures.
Modern office practices, procedures and equipment.
Computer applications, including use of the Internet.
State Education Code and other applicable laws.
Oral and written communication skills including correct English usage, grammar, spelling,
punctuation and vocabulary.
Online instruction
ABILITY TO:
Develop appropriate classes, workshops, events, and excursions in response to business and
community interests and needs.
Lead a self-supporting enterprise.
Learn district and state regulations, policies and procedures.
Implement district, Community Services and Business Development goals.
Plan and organize work.
Analyze program effectiveness and accomplishment of goals.
Distinguish between appropriate and inappropriate course content
Read, interpret, apply, and explain rules, regulations, policies, and procedures including
appropriate sections of State Education Code and other applicable laws.
Develop and control budgets.
Train, supervise, and evaluate personnel.
Establish and maintain cooperative and effective working relationships with others.
Communicate effectively both orally and in writing.
Understand and follow oral and written directions.
Meet schedules and timelines.
Work confidentially with discretion.
Complete work with frequent interruptions.
Work independently with little supervision.
Work cooperatively with persons from diverse cultural backgrounds.
Analyze situations accurately and adopt an effective course of action.
Give effective oral presentations in both public and private sectors.
Write clear and concise letters, reports, and brochures.
Maintain records.
Operate a vehicle, observing legal and defensive driving practices.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
[E]=essential job function
8/31/09
DIRECTOR, COMMUNITY SERVICES AND BUSINESS DEVELOPMENT
3
Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural,
ethnic and disability issues.
EDUCATION AND EXPERIENCE:
Any combination equivalent to a Bachelor’s degree, evidence of entrepreneurial success, five
years demonstrated successful experience in business or industry, including at least one year
of work experience in a college or collegial environment.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver license
WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:
Special Projects Coordinator, Community Service Assistant I and II
CONTACTS:
District staff, private employers in the community, and the general public.
PHYSICAL EFFORT:
Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light
lifting and carrying of objects weighing 25 pounds or less; ability to travel to a variety of
locations on and off campus as needed to conduct district business.
EMOTIONAL EFFORT:
Ability to develop and maintain effective working relationships involving interactions and
communications personally, by phone and in writing with a variety of individuals and/or groups
of individuals from diverse backgrounds on a regular, on-going basis; ability to work effectively
under pressure on a variety of tasks concurrently while meeting established deadlines and
changing priorities.
WORKING CONDITIONS:
Primarily business office environment; subject to frequent public contact and interruptions;
occasional exposure to angry, disgruntled and abusive individuals; usual assignment worked
during daylight hours with occasional evening, weekend and/or holiday hours required on an asneeded basis.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
[E]=essential job function
8/31/09