MIRACOSTA COLLEGE
CLASS TITLE:
STUDENT SERVICES SPECIALIST
BASIC FUNCTION:
Under the direction of Coordinator, School Relations/Diversity Outreach, plan, organize and
implement programs designed for students. Identifies and recommends recruitment sources to
attract diverse students. Creates marketing materials and gives presentations to parents and
students. Initiates and maintains positive relations with colleagues and community partners to
effectively meet program goals. Provides specialized information and advice to Spanish
speaking populations.
REPRESENTATIVE DUTIES:
1.
Plan, organize and implement a variety of programs and activities to recruit, retain and
assist students. (E)
2.
Provide specialized information and advice to students and parents regarding
educational and career goals, high school academic progress, financial problems,
disabilities and other related issues. (E)
3.
Prepare statistical records and reports; develop and conduct studies and analyses to
identify need for new programs and services and evaluate the effectiveness of current
programs. May assist in assessment of student area outcomes in applicable programs.
(E)
4.
Develop and provide in-service programs and activities to promote instruction,
awareness, communication and personal and professional growth. (E)
5.
Refer students to campus departments or community organizations for assistance as
appropriate.
6.
Compose electronic and printed information in media such as websites, newsletters, and
flyers, publicizing programs and services. (E)
7.
Prepare and deliver oral presentations to various audiences including faculty, staff, and
community groups.
8.
Prepare and administer budgets for specific events as assigned; authorize expenditures
according to established guidelines. (E)
9.
Select, train and supervise student and temporary workers. Evaluate work performance
and provide consultation sessions to ensure professional and personal growth. Identify
and assess potential areas of concern and provide solutions. (E)
10.
Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
District organization, operations, policies and objectives.
Interviewing techniques.
7
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
12/21/11
STUDENT SERVICES SPECIALIST
2
Methods and practices of recordkeeping and report preparation.
Principles of training and providing work direction to others.
Correct English usage, grammar, spelling, punctuation and vocabulary.
Applicable sections of State Education Code and other applicable laws.
Interpersonal skills using tact, patience and courtesy.
Modern office practices, procedures and equipment.
ABILITY TO:
Learn to interpret, apply and explain rules, regulations, policies and procedures and apply them in
a variety of procedural situations.
Maintain current knowledge of college curriculum, rules, regulations and guidelines related to
transfer.
Understand and follow oral and written directions.
Develop and monitor budget.
Maintain records and prepare reports.
Communicate effectively both orally and in writing
Meet schedules and timelines.
Work independently with little direction.
Establish and maintain cooperative and effective working relationships with others.
Train and provide work direction to others.
Work as a member of a team.
Work confidentially with discretion.
Prepare and deliver oral presentations.
Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural,
ethnic and disability issues.
EDUCATION AND EXPERIENCE:
Education and experience equivalent to an Associate’s degree and one year closely related
work experience.
LICENSES AND OTHER REQUIREMENTS:
Valid California driver license.
WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITIES:
Not applicable -- not assigned permanent staff to supervise. May provide work direction to
student or temporary workers.
CONTACTS:
Faculty, staff and students, parents, community members and vendors.
PHYSICAL EFFORT:
Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light
lifting and carrying of objects weighing 25 pounds or less; ability to work at computer for
extended periods of time, including repetitive use of computer keyboard, mouse or other control
devices; ability to travel to a variety of locations on and off campus as needed to conduct district
business.
EMOTIONAL EFFORT:
Ability to develop and maintain effective working relationships involving interactions and
communications personally, by phone and in writing with a variety of individuals and/or groups
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
12/21/11
STUDENT SERVICES SPECIALIST
3
of individuals from diverse backgrounds on a regular, on-going basis; ability to concentrate on
detailed tasks for extended periods of time and/or intermittently while attending to other
responsibilities; ability to work effectively under pressure on multiple tasks concurrently while
meeting established deadlines and changing priorities.
WORKING CONDITIONS:
Primarily busy office environment; subject to frequent contacts and interruptions by individuals
in person or by phone; may be required to work at any district location or authorized facility
during day and/or evenings hours including occasional weekends on an as-needed basis.
MIRACOSTA COMMUNITY COLLEGE DISTRICT
(E) = Essential job function
12/21/11