Administrative Services Staff Meeting
February 12, 2002
PRESENT:
____Rocky Bonura
__x_Janet Clarke
__x_Mike D’Amico
__x_Maurice Elmore
____Janice Ely
__x_Pam Fees
__x_Bob Gann
__x_Vic Hanson
__x_Alex Kelley
__x_Donna Manno
__x_David Miller
____Andy Nasatir
____Lynnda Nelson
__x_Allene Quarles
____Marcy Wade
Minutes: Corrections to the minutes of February 5:
Under January Status Report (Bullet #9) it was noted that Luukia Smith was suggested as source of
possible representatives for the BDC – not as a representative herself. Also, under Alex Kelley
(bullet #1) – change “positions” to “organization.” The minutes were then approved.
Facilities Needs Report: At the next Board meeting, tBP Architecture will be recommended to the
Board to assist in developing a comprehensive plan for facilities needs. Suggestions for the
equipment and technology section:
 mainframe replacement
 restructuring of the Crenshaw entrance to the college
 replacement of keys with keyless systems
 addressing ADA accessibility issues
Vic noted that there was a surprising lack of interest on the part of College Council in giving input
on facilities needs. It was noted that people either aren’t informed about the bond issue or consider
it the president’s bond. People need to be informed about what the bond is, what the possibilities
are for their areas, and how important it is to give input for their areas. Town Hall meetings are
planned on this.
Customer Service Training:
Materials on a Customer Service Training Program from
Communication Excellence Institute (CEI) were shared with the group. The CQIN group has been
discussing this issue, and feels it is important to get managers and supervisors trained first. They
must give commitment to this program in order to get buy-in from staff members. The March dates
on the handout are premature. They want to focus on quality rather than rushing to get the training
done; consequently, they anticipate the program will take a year and a half to complete. Training
will take a whole day and will be divided into four phases. Suggestions:
 The people who work registration also need to be trained first.
 Maybe the groupings should be based on tasks, because sometimes groups are focused on
things like federal regulations or balancing accounts rather than customer service.
 Additional data is needed. Donna will research how much the CEI survey costs.
 A Thursday (except first and third) was suggested as the best day for managers to attend the
training session (early April - 4/11 or 4/18?). Wednesday is the second choice.
Committee Reports/Division Issues:
 Maurice Elmore: The signage on the Training Center is up, the custodial service has started,
and they are replacing the front doors to cut down on graffiti. Work on the Snack Bar is
progressing.
 Donna Manno: Classified Professional Development Day will be March 26.







Allene Quarles: Classification review will be done by two consultants on April 17, 18 and
19th. They will then review the information with the Classification Review Committee.
Pam Fees:
 The Health Department inspected the Accounting Office and reported that ECC is doing
everything it can regarding the rat problem. They will return on February 21 to check on
compliance with their recommendations, including installing wire mesh over potential
entryways and getting rid of the cat food around the buildings. Attic cleaning and
disinfecting is scheduled for Friday. They are also having a fly problem around certain
desks which seems to kick in when ventilation kicks in.
 New kiosks will be installed in the Administration Building, the Student Services area
and the Cafeteria. Also, the ones in Records and Admissions will be replaced with ones
that can accommodate credit card payment.
 Today is last day to drop with 25% refund.
Janet Clarke:
 The first monthly new user training was held yesterday. This will be continued through
June. Refresher training will be done every other month beginning on the 25th.
 Regarding the new e-mail address, it was noted that the old address (cc.ca.us) will
remain usable for a year. Also, people need to subscribe to use the new (edu) address.
 Faculty members who want to order business cards should contact Donna for more
information.
 The Management Professional Growth Committee has ceased to function because all
members except Janet have left. Vic noted that there has been discussion on why this
process was changed, and they are in the process of changing the Board policy to
reinstate it to the way it was many years ago.
David Miller: There are reported problems with the alarm system at the Hawthorne
building.
Bob Gann:
 They interviewed four architectural groups last week and selected tBP Architecture as
the one to assist with the Facilities Master Plan. This planning is needed regardless of
the bond issue. E-mail any needs for the Facilities Needs Report to Bob.
 They will not be using the Cafeteria to hold Natural Science classes. The portable
classrooms and labs from Rio Hondo will probably be installed at the end of the
semester.
Mike D’Amico: The CITD person at the Hawthorne site wants to hire cadets for the
building because they have international trade programs at night.
Alex Kelley: A safety hazard in the Grant’s Office (created by moving a desk without
making changes to equipment wiring) needs to be addressed.
Meeting adjourned at 9:45 a.m.
staf212