Item 9.G-Oct. 15, 2010
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/vpaf/hr/compensation/placement.html for complete instructions.
Incumbent(s) Name (if applicable): Mohamed Ashraf (16921); John
Cosper (17320); Sarali Diaz (10848); Zachery Cooper-Chadwick
(16208); Antone Chedester (11111); Linda Recoder (11208)
Current Title: Specialist, Applications
(JCC: 76861;3J;CM5550;CC104E )
Department: Computing and Telecommunications
Position #(s): 16921; 17320;
10848; 16208; 11111; 11208
Current Range: 2
College/Division: Information Technology
Account #(s): 1101-109-0902;
Action Proposed: (check all that apply)
( ) New position: Proposed Range:
Proposed Title:
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
(x ) Revised PDQ only (no change in range or title)
( ) Line of Progression (show titles below)
Range:
JCC (Current
or new HR
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
__________________
Immediate Supervisor’s Signature Tracy Williams, Manager, Applications Support
Date
____________________________________________________________
__________________
Director/Chair/Dean Jim McKinney, Director, Computing & Telecommunications
Date
Approved for Salary Placement Committee review.
____________________________________________________________
__________________
Pres / Vice Pres / Vice Prov Signature Steven Zink
Date
Vice President, Information Technology / Dean, Libraries
Action Approved by the President (Completed by Faculty HR):
Position #: Various – see above
EEO Code:
3J
CUPA Code: CM5550
Exempt: Yes or No Census Code: 104
Job Class Code: 76861
Range: 2
Effective Date:
Approved Title:
SPECIALIST, APPLICATIONS
____________________________________________________________
__________________
Employee Signature
Date
(Employee signs and sends to HR for personnel file after PDQ has been “final” stamped for approval)
Rev: 12/1/2008
Position Description – Specialist, Applications
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Specialist, Applications, provides primary administration and support for assigned vendor
applications. The position reports to the Manager, Applications Support in the department of
Computing and Telecommunications, in support of department and/or college vendor and third-party
applications.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
70% - Administration and Support of Vendor Applications
 Install, configure, support and maintain vendor applications and their associated devices such
as handhelds or point of sale terminals
 Work with departments/colleges and vendors to troubleshoot technical problems or bugs with
vendor applications and related devices
 Communicate and coordinate application installations, upgrades and resolution of issues with
end-users and with other Information Technology personnel such as database, system and
security administrators
20% - Collaboration and Back-up Services
 Collaborate with co-workers to provide additional coverage in the areas of application support
 Prepare and maintain a variety of documents for technical and non-technical audiences; i.e.,
application logs with bugs and issues and their solutions, restoration procedures as part of
disaster recovery plans, technical architecture and data interfaces
 Perform data analysis and develop automated procedures to exchange data between
applications, as needed
10% - Departmental Planning and Project Development
 Communicate with co-workers and supervisors on project status and issues
 Assist in the evaluation and purchase of new software applications
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Specialist, Applications has primary responsibility and autonomous decision making for the
installation, configuration, ongoing maintenance, and user support for assigned applications. Within
established protocols and IT best practices, autonomy and independent action are required in order to
maximize utility of the applications, limit downtime, and assist user satisfaction and success.
Impact:
Decisions affect the stability, performance, and integrity of applications, which in turn affect faculty
and staff productivity and ability to perform their jobs. Daily administration of applications affects
faculty and staff throughout the university, and may significantly impact the success of departments/
colleges in in providing services, meeting deadlines, etc.
Position Description – Specialist, Applications
Page 3
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 SQL
 SQL Server and/or Oracle
 Client-server and web architecture
 Microsoft PC and server products
Skills:
 Communication and interpersonal skills along with the ability to communicate technical
information in manner that a non-technical person can understand
 Proficiency in use of a personal computer and current software applications including but not
limited to Microsoft Office Suite (WordPerfect, Word, Access, Excel, PowerPoint, and email)
Ability to:
 Install, configure, support and maintain a wide-variety of vendor software
 Read and follow vendor documentation (docs, knowledge bases, etc.) for the installation,
configuration and trouble-shooting of application errors
 Demonstrate initiative and work independently
 Respond quickly to minimize down time and resolve application problems whenever they
occur
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Department/college applications
managers and users
Colleagues in IT
External
Vendors
Reason for Contact
To determine application needs and specifications; coordinate
installations and upgrades; provide user training and support;
troubleshoot problems
To determine hardware and security needs for applications;
coordinate installations and upgrades; troubleshoot problems;
determine back-up needs
Reason for Contact
To determine applications specifications for purchasing;
communicate about new software releases; keep abreast of
industry changes; troubleshoot application errors; consult about
installation and configurations of software
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
Position Description – Specialist, Applications
Page 4
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s Degree and two years or Master’s Degree and one year of experience in a
computer related position using SQL and relational databases and in the installation
and configuration of enterprise client-server software applications
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None