Student Services Program Planning Annual Update
Department: Enrollment Services (1 of 3)
Date: July 1, 2013
Goals and Recommendations from Program Plan
List the top five goals and recommendations from the last Program Plan and indicate whether they have been met
Goals / Recommendations from six-year plan
In
progress (in
clude
projected
timeline)
Maximize services to students and streamline In progress/
processes when possible. Increase the use of ongoing
technology to enable Staff to be more
efficient and effective with general student
service and spend more time with students in
need of extra attention/instruction/support.
Increase Staff members’ knowledge of all
In progress/
aspects of Enrollment Services
throug ongoing
collective meetings, joint professional
education, and eventual cross- training
within functional areas.
Increase Enrollment Services’ potential to
meet the Santa Cruz County Commitment
goals through the use of technology and
personalized service to individual students in
need.
Ensure consistency in attention to policy and
Revised October 22, 2012
Goal Met
(identify source
of funding)
Comments (include any modifications to goals due to
feedback, discussion and/or evaluation – refer to data when
possible)
Where appropriate, position titles and job descriptions have
been changed to Enrollment Services. Training and daily tasks
have been modified to include services to both areas in
Watsonville and plans are to implement similar services in
Aptos. Cross training is ongoing in weekly meetings and
monthly staff trainings.
Each year the Running Start program is being simplified by the
use of technology. Local high school students are able to
register during their special registration time via WebAdvisor
at their high school campuses instead of on campus, saving
time and money.
As an S4C project, Financial Aid collaborated with CSUMB and
UCSC in 2013 to provide Financial Aid workshops for local high
school students and plans to continue the practice.
procedures for the Watsonville and Aptos
campuses while providing necessary services
for the unique students of either campus.
New Goals and Recommendations Since Last Program Plan
List any new goals and recommendations identified by the department
Goal/Recommendation (include timeline)
Cost
Participate in more S4C opportunities in the
community.
None
Strengthen ES Student Assistant
opportunities to become a Student
Ambassador program emphasizing
vocational training, peer mentoring, and
student mentoring and retention.
None
Explanation/Evidence of Need
(indicate how this need was
assessed)
Conduct informational sessions for
local students (4th grade and
10th/11th grade) to understand more
about being a college student and
Financial Assistance available.
Create a cross-training program for
student assistants to know content
for both offices; include an
emphasis on teaching transferable
vocational skills.
Status (Comment on progress of
new goals/recommendations listed
in last annual update)
ES is consulting with instructors to
create age/grade appropriate
course content for workshops to
be held in the spring.
This program is in its planning
stages and campus experts are
being consulted in preparation to
outlining program details.
SSLO/AUO Assessment Progress
In a sentence or two, describe where your department should be with ongoing assessment (what assessment you should have done in the last
year) and what was actually done. If any task was not completed, explain why.
AUO Assessment has been conducted in a staff retreat, monthly staff meetings and team building exercises where staff and management
brainstorm ideas for improving and strengthening internal working relations and campus collaborations to provide improved services to
students. Suggestions are then prioritized and plans are made to implement.
Fill out the Assessment Results section below.
Revised October 22, 2012
SSLO/AUO Assessment Results
List SSLO/AUO assessments, dialogues, and priorities identified as a result of your assessment below.
Attach Departmental Assessment Analysis Forms completed in the last two semesters.
Core Competency, Program
SSLO/AUO Assessed
Although each office (A&R and
FinAid) has its unique purpose
there are functions common
between the two offices,
which are strengthened by
working as a larger team.
Revised October 22, 2012
Date of meeting where
analysis / dialogue took
place. Example: Department
Meeting on 00/00/2012
Staff retreat (March 20,
2013); Team Building
workshop (July 9, 2013);
ongoing monthly combined
staff meetings.
Priorities identified for program as a result of assessment.
Duplicate the ES one stop office in Watsonville in Aptos in location and
services provided which will require a reconfiguration of service counters
and ongoing cross training of staff.