419a-SEC A - St.Joseph's College


CLASS: M.A. H.R.M. 15N/419



TIME: 40 Minutes. MAXIMUM MARKS: 30



Answer all the questions:



1 = 30

Choose the correct answer:

1. OB is directly concerned with the understanding, prediction and control of ________ in organization. a) methods b) human behavior c) machines d) policies

2. _______is called the father of scientific management. a) Elton Mayo b) Fredrick w. Taylor c) Fayol d) White head

3. Elton Mayo and followers sought to increase production through behavioral experiment popularly known as ________. a) Hawthorne experiment c) Fayol experiment b) Richard experiment d) Stephen experiment

4. Managerial orientation of “supportive model” of OB is a) Authority c) Money b) Support d) teamwork

5. Managerial orientation of “collegial model” of OB is a) Authority c) Support b) Money d) Teamwork

6. Organizational climate affects _______. a) Productivity c) Job satisfaction b) Efficiency d) All the above

7. ________ is the dynamic organization within the individual that determine his unique adjustment to the environment. a) Perception c) Behaviour b) Attitude d) Personality

8. ________ is one’s view of reality. a) Attitude b) Perception c) Outlook d) Personality

9. _______ is a relatively permanent change in behavior that occurs as a result of experience. a) Behavioural modification b) Learning c) Motivation d) Skills

10. ______ is an attitude that reflects the extent to which an individual is gratified or fulfilled by his work. a) Motivation c) Contribution b) Job satisfaction d) Cognitive dissonance

11. Who propounded X and Y theory of motivation. a) Maslow b) Herzberg c) Alderfer d) Mc Gregor

12. Which need is on top of the Maslow’s hierarchy of needs? a) Physiological needs c) Esteem needs b) Safety needs d) Self-actualization need

13. Eliminating any reinforcement that is maintaining an unwanted behavior is called _______. a) extinction c) Negative reinforcement b) punishment d) Positive reinforcement

14. Which of the following method is used for strengthening desirable behavior? a) Negative reinforcement b) Neutral reinforcement c) Pleasant reinforcement d) Positive reinforcement

15. Stress is a normal physical response to events that make a person _______. a) Feel upset in some way c) Excited b) Happy d) weak

16. The situations that cause stress are known as _______. a) Obesity b) Stressors c) Stress response d) events

17. The process in which one perceives that its interests are being opposed or negatively affected by another party is called _______. a) Mediation b) Negotiation c) Conflict d) Task interdependence

18. Workplace values influence __________. a) Perceptions b) Decisions c) Behavior d) All of these

19. __________ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs. a) Synergy c) Energy b) Enthusiasm d) initiative

20. _______ uses high interaction group activities to increase trust and openness among team members. a) Sensitivity training b) Process consultation c) Inter-group development d) Team building

21. Which of the following skills required for an effective team? a) Problem-solving skills b) Technical expertise c) Interpersonal skills d) All of these

22. The following are examples of team types at work: a) Social clubs b) Project teams c) Departments d) Head offices

23. When a team is in its storming phase, the appropriate leadership style should be: a) Validating b) Collaborating c) Structuring d) Resolving

24. Which of the following type of teams would most likely empower its team members to make work related decisions? a) Technical c) Problem solving b) Self-managed d) Cross functional

25. _______ are responsible for initiating and managing change within an organization. a) Change agents b) Innovators c) Team leaders

26. Refreezing involves _______. d) Consultants a) Movement to a new state b) Retrograde to an old state c) d)

Making a new change permanent

Training employees for change

27. Which of the following is not an internal force of change? a) Technology b) Strategy c) Workforce d) Employee attitude

28. An individual is likely to resist change because of all of the following reasons except a) b)


Increased productivity c) d)

Concern over personal loss

Belief that the change is not in the organization’s best interest

29. Which of the following is normally the cause of organizational change? a) Technological development b)Change in labour characteristics c) Mergers, acquisitions, etc d)All of these

30. Which of these is the highest priority and first strategy required for any organizational change? a) Communication c) Negotiation b) Stress management d) Employee involvement