MANA 3318 Exam 2 Review Spring 2012
Chapter 4 Attitudes, Emotions, and Ethics
1. How do we define an attitude?
2. How is an attitude formed?
3. What is likely to occur when required job behavior and one’s attitude conflict?
4. What are the two principle ways we develop an attitude?
5. What do we call it if one maintains their membership with a firm because of significant exit
barriers?
6. What is the definition of organizational citizenship behavior?
7. What is the definition of job satisfaction?
8. What is the relationship, if any, between job satisfaction and organizational performance?
9. How do we define the type of organizational commitment that is based on an individual’s
desire to remain in an organization?
10. What, if any, is the correlation between job satisfaction and absenteeism?
11. What do we call counterproductive behavior that violates organizational norms and causes
harm to others in the organization?
12. What are the three major aspects of the source characteristics affecting persuasion?
13. When one’s personal values and the commonly held values of the organization and society
are in accord it is described as?
Chapter 5 Motivation at Work
1. What are the qualities important to making ethical decisions?
2. What are terminal values? Give examples?
3. Define motivation.
4. What is the Protestant Work Ethic and who advanced the notion?
5. What is the current state of motivation theories?
6. What is Scientific Management and who introduced the idea? Who in supported the concept
and advanced?
7. What is the “invisible hand” and who formulated the concept?
8. What is Maslow’s Hierarchy of Needs? How does it work? Starts with, ends with?
9. Who advanced “need theory” by identifying behavior likely to be shown?
10. According to Herzberg, what is the major difference between Motivation and Hygiene
factors? How do they work?
11.What is the key understanding in the relationship between hygiene and motivation factors?
12. What are the “new” ideas in motivation?
13. What is Eustress?
14. What is the motivational force in Equity Theory?
15. What are the factors in Expectancy Theory? How do they work?
Chapter 6 Learning and Performance Management
1. Where does learning take place in the work environment?
2. What were the factors in Pavlov’s animal learning research?
3. What is the foundation of operant conditioning?
4. What are: punishment, negative reinforcement, positive reinforcement and extinction and
how do they work?
5. What are the various reinforcement schedules and which appears to be the most powerful n
stimulating desired behavior?
6. What is the basis for social learning theory?
7. What is self- efficacy and how is it developed?
8. What facilitates performance feedback?
9. What roles does participation in goal setting play?
10. What is the MBO process? What is the first step?
11. What increases the likelihood that performance feedback will lead to improved
performance?
12. What increases the reliability of an effective performance appraisal system?