Peter Nagy Estephan
10 Aly Shalaby, Saint Fatima, Cairo, Egypt
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Personal Information:
Nationality
Sex
Date & place of birth
Marital status
Military status
Telephone numbers
E-mail
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Egyptian
Male
20/3/1984 Cairo, Egypt
Married
Exempted
+201224462183
eng_peter_nagy@hotmail.com
Objective:
To obtain a responsible and challenging position where
my education and technical experience in IT & project
management will have valuable application.
My extensive technical experience in designing,
deploying, migrating, optimizing, supporting,
troubleshooting, testing and the technical documentation
of complex technology infrastructures in a very fast-paced
dynamic environment, have enriched my analytical,
consultative, project management and leadership skills.
All of which will enable me to contribute directly in my
future role.
Summary of qualifications:
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Self-Confident.
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Easily communicate my ideas to others and get others’
as well.
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Logical thinking.
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Quick learning.
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Team worker.
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Accustomed to heavy workload.
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Possess leadership skills.
Education:
 Modern Academy, Faculty Of Engineering ( 2001-2006 )
Computer Department
Graduation Project: Face Recognition
Face recognition technology compares a current image to
images in a database using Neural Networks.
Project grade: Excellent.
 School : Thebes Language School
( 1987-2001 )
Language Skills:
Arabic : Mother tongue.
English : Excellent spoken and written.
French : Fair could be improved when needed.
Activities & Courses:
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Microsoft Lync (2 Courses)
TOGAF 9.1 (Course)
CCNA
CCNA Voice
CCVP
VOIP
Programming Logic & Techniques
Java
C/C++
HTML
(February 2015)
(April 2015)
(February 2009)
(January 2010)
(February 2011)
(September 2006)
(November 2003)
(December 2003)
(April 2004)
(August 2005)
Work Experience:
 Orange Business Services (France Telecom) (Present) (March 2011)
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Working as an IPT Solution Consultant
- Customer requirements analysis.
- Acting as pre-sales consultant for some of the organic growth
activities as needed.
- Low-level design deliverable (including migration scenario).
- Acceptance test plan delivery.
- Offline configuration.
- Remote configuration.
- Liaise directly with customer to obtain all relevant technical
information for successful design, order validation & project
delivery.
- Post-implementation fine-tuning and troubleshooting.
- Remote support during acceptance.
- Customer training preparation.
- Consistently deliver high quality billable technical service to
existing and new clients ensuring that customer satisfaction is
maintained or improved.
- Contribute to knowledge management through documentation of
completed assignments in the form of case studies, author white
papers or presentations on technical solutions and services offered
by Orange.
- Participates in projects as part of a project organization respecting
cost, quality and time constraints
- Delivered solution design and supported the implementation of
large and small IP Telephony solutions.
- Defined migration scenario of business critical customers and
sites.
Projects In progress:
- World Bank
 UC design based on CUCM 8.6, CUC 8.6.
- Eco Bank
 UC design based on CUCM 8.6, CUC 8.6.
- Hapaglloyd
 UC design based on CUCM 8.0, CUC 8.0, CUEAC 8.0.0.5,
and CUCiMOC.
 UC Roll-out based on centralized Cisco Solution.
- APMM
 UC design based on CUCM 8.0, CUC 8.0, CUEAC 8.0.0.5,
and BE6000.
- SGS
 UC design based on CUCM 9.2, CUC 8.0, CUEAC 8.0.0.5.
 UC Roll-out based on centralized Cisco Solution.
- Heineken
 B2GaaS service "Business Together as a Service to facilitate
access to unified communications and collaboration services in
the cloud"
- AMCOR
 B2GaaS service "Business Together as a Service to facilitate
access to unified communications and collaboration services in
the cloud"
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BMB Group (Cisco Gold Partner)
(November 2008)
Working as a Voice Engineer.
(April 2009)
- Significant experience in the newer VoIP technologies powered
by Cisco Voice and Data Network environments.
- Implementing projects with Unified Communications Manager,
4.x through 7.x and Unity Connection and Unity Unified
Messaging.
- Implementing projects with IP Contact Center Express, Unified
Contact Center Express (IPCC Express, UCCX).
 Projects Achieved:
- Nestle Foods (CUCM – UCCX).
- Golf Porto Marina (CUCM + Integration with Nortel)
- Cove Rotana Dubai (CUCM + LAN)
- AWB (UCCX)
- Pharos Holding (Full enhancement & moving to new location)
- Medrail (CME + LAN)
- HSBC (CME for 14 branches all over Egypt)
- El-Sallab Villa (CME)
- AAW (Unified Meeting Place)
* Stayed 5 months as a resident engineer in Rotana-The Cove resort
(RAK-Dubai)
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Working as a Routing & Switching field engineer. (November 2008)
- Responsible for Layer 2 switching technology architecture,
implementation and operations including L2 and L3 switching,
bridging and related functionality. This includes the use of
VLANS, STP, VTP and their functions as they relate to
networking infrastructure requirements including internal and
external treatment, configuration and security.
- Responsible for Layer Three routing protocol architecture and
implementations.
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AlAhram Beverage Company (Heineken)
(February 2007)
Worked as an IT Helpdesk Engineer
The purpose of this job is to solve end-users incidents, set-up new
computers, repair hardware and make sure that the Helpdesk is
reaching customer satisfaction.
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Immediate resolution of Level 1 tickets in fast paced work environment.
Interact with users via telephone and email in a multi-lingual environment.
Identify, evaluate, and prioritize end-user problems and complaints.
Analyze problems and formulate plans of resolution by utilizing all technical
resources to solve end-user problems.
Quick escalation of level 2/level 3 tickets to respective groups.
Escalate unresolved calls to appropriate support specialist.
Build/configure new desktops and laptops based on a preset schedule.
Set-up software standard images.
Repair Hardware; main focus computers and printers.
Proactive visits to ABC remote sites to check computers and make sure
they are updated with the latest software.
Provide hardware break fix support, LAN’s support, and telephones.
Provide support to the chairman team based on a special preset SLA.
Focus on quality of communications (Written and verbal).
Work with other teams to understand the different projects and the impact
on the Helpdesk.
Implement and follow ABC Policies & Procedures (e.g. Hiring, Termination,
etc.
Initiate direct communication with external suppliers. Lead the evaluation,
selection, and SLAs established with them.
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- WAAS project implementation using (Inline Interception &
WCCP Interception).
Projects Achieved:
- Middle East Courier Service (Full LAN & WAN)
- CMA-CGM (Full LAN)
- El-Waseet (Full LAN)
- Blom Bank (WAAS Solution)
- BNP Paribas (WAAS Solution)
- Telecom Egypt (WAAS demo)
- British Telecom (Field Engineer for most projects)
Network Administration: creating users, groups & mails (Active
directory & Mail administration).
Cisco phone support: Cisco call manager administration.
ACS monitoring: monitor any host can't authenticate to network.
Vulnerabilities monitoring: Mcafee foundstone.
Computers monitoring: System Management Server (SMS).
Mail Support: Excellent knowledge in Lotus Notes.
Projects achieved:
 Upgrading all computers in all the company sites, plants &
warehouses and updating the windows from WIN 2000 to WIN
XP.
 Standardizing all softwares needed to be installed on the
computers.
Training Experiences:
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Siemens Limited In Egypt
(February 2006)
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The following subjects were covered:
 Network Concepts & Fundamentals.
 Basic Administration concepts of Network.
 Hardware Support of Siemens equipment.
 Repair of hardware problems.
 Assembly and setup of new Siemens PCs & Laptops.
 Software Support of common applications.
 Support of Microsoft Windows 2000 and XP.
 Support of Microsoft Office 2000 & XP.
 Siemens specific applications.
 Training in Telecom Egypt
(Summer 2005)
Additional Experiences:
 Very good in Microsoft Office.
 Good knowledge in some Adobe Photoshop.
 Good Knowledge in Adobe Premiere.
 Sound System engineering.
Hobbies & Interests:
 Computer & Internet.
 Reading, playing football, ping pong.
 Sound System engineering.