Next Gen Communication
Services
Terri Cummings
November 8 th , 2013

UCSF Current Voice Environment
• Two separate Voice platforms for Campus &
Medical Center
Multiple Telephone Systems
Separate Voice mail systems
Multiple Vendors & Maintenance contracts
• Separate IT Support teams
• Outdated technology
• Limited features and interoperability
• Expensive

UCSF Future Voice Environment
• Happening Now
• One New Telephone system for all!
• New VoIP Telephones
• One Voice Mail system
• One integrated IT support team
•
Future State
• One Unified Communications Platform
Presence
Instant Messaging
Mobile Device integration
Desktop Video Conferencing
Document Sharing

• Lower Monthly Costs for Campus
$19 Monthly Rate :
• Line charge
• Unified Messaging Voice Mail
• Unlimited local and domestic long distance calls
• Simplified billing statements
• Keep your UCSF number (476, 514, 502)
• Departments will pay for International calling
• Departments will buy new VoIP phone to opt in

SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE JULY AUG
VoIP Infrastructure Buildout
800 Early –Adopters Pilot Groups
Mission Bay Hospital and Mission Hall
Moffitt/Long Hospital upgrade
Planning for Unified Communication Buildout

Cisco Unified Communications
Technology Demonstration

Any to Any Collaboration Made Easy
WebEx SmartPhone
Jabber for TP
Desktop TP
Jabber
Immersive TelePresence
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Cisco Confidential
IP Phones
Interpretive Svc or
Specialist on Demand
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