Next Gen Communication Sharecase

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Next Gen Communication

Services

Terri Cummings

November 8 th

, 2013

UCSF Current Voice Environment

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Two separate Voice platforms for Campus &

Medical Center

Multiple Telephone Systems

Separate Voice mail systems

Multiple Vendors & Maintenance contracts

Separate IT Support teams

Outdated technology

Limited features and interoperability

Expensive

UCSF Future Voice Environment

Happening Now

One New Telephone system for all!

New VoIP Telephones

One Voice Mail system

One integrated IT support team

Future State

One Unified Communications Platform

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Presence

Instant Messaging

Mobile Device integration

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Desktop Video Conferencing

Document Sharing

Financial Benefits!

Lower Monthly Costs for Campus

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$19 Monthly Rate

:

Line charge

Unified Messaging Voice Mail

Unlimited local and domestic long distance calls

Simplified billing statements

Keep your UCSF number (476, 514, 502)

Departments will pay for International calling

Departments will buy new VoIP phone to opt in

High-Level Project Timeline

SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE JULY AUG

VoIP Infrastructure Buildout

800 Early –Adopters Pilot Groups

Mission Bay Hospital and Mission Hall

Moffitt/Long Hospital upgrade

Planning for Unified Communication Buildout

Cisco Unified Communications

Technology Demonstration

Any to Any Collaboration Made Easy

WebEx

SmartPhone

Jabber for TP

Desktop TP

Jabber

Immersive TelePresence

C97-563309-00

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