Job Description
Communications Support Partner
Line manager
Head of Corporate Communications
Department
Corporate Services
Location
Reading, office-based
Direct reports
None
Purpose of role
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Key relationships
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To work with colleagues in the communications team to
deliver a high quality service and meet tight deadlines.
Provide a professional Communications ‘face’ to
internal and external customers, covering advice and
information on the processes and services available
from the team, and where required, assist the Business
Partners at times of high demand.
Ideally, this is an intern/development role on a fixed
term of between 12-24 months.
Head of Comms and Partners.
Wide cross-business interface
Key Responsibilities:
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Provide administrative support and act as a point of contact for the communications
team
Manage Corporate Comms mailbox and respond to telephone/email enquiries as
appropriate.
Database development and management.
Invoice processing and budgetary oversight.
Provide support for internal and external communications programmes and events
where needed, including copywriting, online publishing, and co-ordination of specific
activities, etc.
Support the Head of Corporate Communications in responding to requests, and
drafting communications as required.
Work closely with Comms Partners to provide support for key projects.
Proactively develop and maintain effective working relationships with colleagues and
stakeholders across Stonewater, to ensure that opportunities are followed
through/value change is realised/services are improved/duplication of effort is
avoided.
Other
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Undertake additional training or vocational qualifications as required.
May be required to participate in Business Continuity (BCP) activities.
Required to comply with the Association’s Equality and Diversity Policy and
procedures and may be required to participate in promoting them.
Comply with all relevant health and safety policies and procedures including general
statutory responsibilities as an employee plus those specific to the post
Where required, undertake diligent and responsible budget management to ensure
best use of the Association’s resources and realisation of Value for Money targets.
Undertake such flexible and additional working hours as may be necessary, within
reason, to facilitate the efficient fulfilment of the Association’s services.
Undertake other duties of a similar level of responsibility, as might from time to time
be reasonably required.
Person Specification
Summary
The role holder will have a desire to contribute to a professional Communications service
that promotes, develops and protects reputation, builds influence and enables the
achievement of business strategy.
Competencies
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Ability to engage and interact professionally with others; skilled at building and
managing relationships.
Business/administration skills and understanding of delivering excellent internal
customer service in a complex organisation
Analytical and problem solving skills for successful resolution of complex
communications issues and able to interpret information outside of area of expertise
Able to make sound judgements and awareness of risk
Ability to work effectively with others, including managers, colleagues and team
members
Ability to effectively collaborate on projects and activities
Strong communicator with good interpersonal and negotiation skills
Ability to produce clear, concise and well written reports and materials
Experience
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Understanding of brand reputation and communications services
Knowledge of a wide range of media channels
Good writing skills and attention to detail. Ability to meet deadlines
Particular knowledge of database management, Excel, PowerPoint and financial
reporting
Supporting culture change
Contributing to a quality Communications professional service
A highly organised, self-starter who has a confident and mature approach, can-do
attitude and strong work ethic.
Personal qualities
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Confident, independent, forward thinking and proactive
Commitment to diversity
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Commitment to innovation, quality, customer service and value for money
An effective decision-maker, with the ability to make difficult decisions where
necessary to get the best results for the business
Understanding of the commercial significance of delivering a service that meets the
diverse needs of customers and wider stakeholders
Capacity to deliver results to tight deadlines and managing conflicting priorities
Commitment to the cause of social housing, care and support, and to the stated
values of the Group
Commitment to working with others to achieve shared goals
Qualifications
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Able to demonstrate relevant experience and working knowledge
A full driving licence valid in the UK