JD Template
Dec 2014
Job Title
Faculty/ School/Department
Responsible to:
Responsible for:
Shelver / Porter
Library and Learning Resources
Wendy Hopkins
Job Purpose
To support the day-to-day operation of Library and Learning Resources through the shelving and the moving of library materials within the Library.
Main activities and responsibilities
1. Shelving and tidying
2. Moving boxes of library material between different areas of the Library
3. Clearing library material from study tables
4.
To assist in the training of new staff in shelving and related tasks
5. To assist customers in library use to the best of their ability and refer to other sources of help where necessary
6. To contribute to the development of sound practices and procedures which promote effective Customer Services functions
7. To participate in building checks to support the monitoring of the Library and Learning
Resources environment.
Additional Key Requirements:
Communication
The post holder will be required to establish and maintain good communication with:
Library users
All Library and Learning Resources staff
All members of University staff
Teamwork and collaborative working
The post holder will be required to work with colleagues to ensure the efficient delivery of
Customer Services and to continuously improved and develop services.
They will be required to demonstrate flexibility in order to work and contribute to different areas of Library and Learning Resources when needed.
Initiative, problem solving and decision making
Initiative and decision making will be expected at the appropriate level, and the post holder must refer onwards when they have reached the limits of their responsibility.
Work environment
Be aware of the risks in the work environment and their potential impact on their own work and that of others.
Ensure that appropriate risk management processes are operational within own areas of responsibility.
Person Specification

Educated to GCSE level C or equivalent, including Maths and English

JD Template
Dec 2014

12 months paid employment in a library

Experience of and committed to delivering a high quality customer service

Ability to build excellent working relationships with colleagues
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Ability to work using own initiative and to work as part of team to undertake and achieve objectives

Ability to communicate effectively with a range of people from different backgrounds and experience
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Ability to prioritise and balance workload and meet deadlines
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Good administrative skills and the ability to work accurately
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Good IT skills
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Ability to move library materials around the library
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Ability to show customers around the library to assist with their queries

Ability to cope with an environment of change
In addition, knowledge and experience in the following areas is desirable:
Experience of working in an HE/FE academic environment is desirable
Professional status
None required
Special requirements
Library and Learning Resources staff are expected to take an active approach to continuing professional development. They are also required to maintain the highest levels of security and confidentiality and ensure the integrity of all data, systems and networks used.
The normal working hours are 22 hours a week Monday – Thursday 12.30 – 5.00 and Friday
1.00 – 5.00.
Members of staff may also be required to take part in Service or University activities which take place during the evening and at the weekend, such as open days.
This post will be based at Curzon Library.
Staff are liable to serve at any of the University's places of employment as may be required.
Expectations of all staff
Professional standards
All staff employed by Birmingham City University are expected to exhibit high professional standards which promote and demonstrate the University’s core values of Excellence,
People Focused, Partnership Working, Fairness and Integrity.
Equal Opportunities
All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in the Equality Statement and core values.
Dignity at work
Every member of staff has a responsibility to ensure colleagues are treated with dignity and respect.
The University is committed to creating a work environment for all staff that is free from harassment, intimidation and any other forms of bullying at work, where everyone is treated

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Dec 2014 with dignity, respect and professional courtesy.
Health and safety
The arrangements for meeting the University’s health and safety objectives are contained in the Birmingham City University Health and Safety Policy. This includes the responsibilities of key staff and procedures covering the main activities of the University.
All staff are expected to take reasonable care of themselves and those that may be affected by their actions.
Dress code
The University does not operate a formal dress code for its employees, other than for those who are provided with uniform and/or protective clothing. However, employees must ensure that their dress is professional, reasonably smart and appropriate for the situation in which they are working. All staff should ensure that they present a professional image and one that reflects sensitivity to customer perceptions. This may reflect their ethnicity and lifestyle, but should not be provocative or cause offence to those with whom they have contact.
Citizenship
All staff are expected to adhere to good citizenship, being generous with help and support to others, collaborating with colleagues and working for the benefit of the University as a whole.
In particular working to provide a positive student experience and achieving excellence in all the Univ ersity’s activities.
This job description indicates the expectations of staff at this level. Job descriptions are not exhaustive and you may be required to undertake other duties of a similar level and responsibility.