Campus Report Q1 - 2013 Ipsos Training Center © 2013 Ipsos. All rights reserved. Contains Ipsos' Confidential and Proprietary information and may not be disclosed or reproduced without the prior written consent of Ipsos. Main Achievements during Q1 2013 During this first quarter of 2013, the Ipsos Training Center (ITC) reached the following achievements: A significant growth in the number of people active in the campus (+26%) and the courses being actually taken (+38.6%), in comparison to last quarter. The update of the contents of the products’ training courses to match the changes in Ipsos’s offer. The development of new courses, especially for the Marketing School. The running of the Marketing School in 3 different locations New York, Chicago and Amsterdam) preparing for the remaining 2 to be held during the second quarter (Latam and Asia Pacific). This year, the number of participants almost doubled that of 2012 and this year’s edition included the Certification on MarketQuest tools. The worldwide launch of the IUU certification program comprising 18 courses. The broadening of the course and material offer for Ipsos SMX . The official launch of the ASI Newcomers Program in Peru and Argentina. The completion of 20 courses for Ipsos Operations that were made available to cover the entire process to be followed by the Operations teams globally. Courses Offered Number of courses available as at March 31st, according to category CATEGORY NUMBER OF COURSES AVAILABLE 6 138 34 SUBTOTAL 178 14 SUBTOTAL TOTAL 14 192 192 Our offer also includes 126 webinar recordings for employees and 4 for clients Employees’ e-Campus usage Employees from 79 countries out of the 85 in which Ipsos operates have used the e-Campus some time. This quarter shows activity from 74 countries. There are still seven countries which have never used the Campus: • Albania • Algeria • Ivory Coast • Kazakhastan • Kosovo • Montenegro Employees’ e-Campus usage Completion Rate* per region Overall Completion Rate of 81% *based on the number of passed courses over the total number of courses showing activity. Employees’ e-Campus usage by Region – Active Courses AMERICA United States Canada Mexico Brazil Peru Colombia Argentina Chile Venezuela Puerto Rico Bolivia Dominican Republic Ecuador Costa Rica Panama Guatemala AMERICA OVERALL Total 709 384 251 246 235 185 153 110 54 41 40 40 25 7 7 6 2493 ASIA PACIFIC Total India Malaysia Hong Kong China Vietnam Singapore Indonesia Korea Taiwan Philippines Thailand Japan Australia New Zealand 1849 1043 939 516 350 346 245 196 186 179 161 98 83 19 ASIA PACIFIC OVERALL 6210 EUROPE Total Germany Russia France United Kingdom Czech Republic Italy Poland Turkey Netherlands Romania Spain Serbia Ukraine Croatia Hungary Switzerland Sweden Belgium Bulgaria Denmark Norway Greece Slovakia Bosnia and Herzegovina Slovenia Macedonia Portugal 375 368 338 248 165 157 155 149 139 138 126 104 101 91 77 76 62 45 41 40 40 20 18 16 13 10 3 EUROPE OVERALL 3115 MEA Total South Africa Egypt Jordan Nigeria Saudi Arabia Ghana UAE Kenya Uganda Kuwait Pakistan Morocco Lebanon Tanzania Zambia Qatar Bahrain 328 201 114 70 55 53 52 47 40 35 26 22 20 18 17 3 1 MEA OVERALL Q1 2013 TOTAL ACTIVE COURSES 1102 12,920 These charts show the ITC’s campus activity during Q1 2013, considering the number of active courses (e-classes and webinars). Completion Rate ranking by Country Countries with Completion Total # of active Completion Rate Of 80% OR OVER courses Rate % Countries with Completion Total # of active Rate UNDER 80% courses Argentina Belgium Bosnia and Herzegovina Canada Colombia Croatia Czech Republic Denmark Dominican Republic Ecuador France Germany Ghana Greece Guatemala Hong Kong Hungary India Indonesia Jordan Lebanon Macedonia Malaysia Netherlands Nigeria Norway Philippines Poland Romania Russia Serbia Singapore Slovakia Spain Switzerland Taiwan Ukraine United Kingdom United States Venezuela Australia Bahrain Bolivia Brazil Bulgaria Chile China Costa Rica Egypt Italy Japan Kenya Korea Kuwait Mexico Morocco New Zealand Pakistan Panama Peru Portugal Puerto Rico Qatar Saudi Arabia Slovenia South Africa Sweden Tanzania Thailand Turkey UAE Uganda Vietnam Zambia 153 45 16 384 185 91 165 40 40 25 338 375 53 20 6 939 77 1849 245 114 20 10 1043 139 70 40 179 155 138 368 104 346 18 126 76 186 101 248 709 54 85 82 100 80 87 99 85 90 83 92 80 80 81 95 83 91 87 83 87 83 85 90 90 90 83 85 85 81 82 91 98 81 83 87 82 85 87 80 85 93 83 1 40 246 41 110 516 7 201 157 98 47 196 35 251 22 19 26 7 235 3 41 3 55 13 328 62 18 161 149 52 40 350 17 Completion Rate % 71 0 78 77 78 75 72 71 72 77 74 45 73 71 76 73 47 38 57 75 0 71 67 76 77 75 76 56 63 68 77 75 78 59 Average of Active Courses taken during Q1 2013 Average of ACTIVE COURSES taken during Q1 2013 per employee who showed ACTIVITY in the campus during the same period of time Employees with ACTIVITY in the campus during Q1 2013 Total number of active courses during Q1 2013 Average number of active courses per employee w/ ACTIVITY during Q1 2013 AMERICAS 684 2493 3.6 ASIA PACIFIC 1118 819 283 2904 6210 3115 1102 12920 5.6 3.8 3.9 4.4 REGION EUROPE MEA TOTAL 26% COMPARED TO Q4 2012 38.5% COMPARED TO Q4 2012 Average of ACTIVE COURSES taken during Q1 2013 per employee with an ACCOUNT in the campus REGION AMERICAS ASIA PACIFIC EUROPE MEA TOTAL Employees with an ACCOUNT in the campus Total number of active courses during Q1 2013 Average number of active courses per employee w/ ACCOUNT In the campus 3141 3082 3290 956 10469 2493 6210 3115 1102 12920 0.7 2.0 0.9 1.1 1.2 Penetration Rate Employees with ACTIVITY in the campus during Q1 2013 over Ipsos Headcount as at March 31st, 2013 Employees with ACTIVITY in the campus during Q1 2013 HC as at March 31 2013 AMERICAS 684 4150 ASIA PACIFIC 1118 819 283 2904 3749 6193 1371 15463 REGION EUROPE MEA TOTAL Penetration rate: Employees w/activity in 2012 / Total HC 16.5% 29.8% 13.2% 31.5% 19.3% Employees with an ACCOUNT in the campus over Ipsos Headcount as at March 31st, 2013 REGION AMERICAS ASIA PACIFIC EUROPE MEA TOTAL Employees with an ACCOUNT in the campus HC as at March 31 2013 Penetration rate II: Employees w/ account in the ITC / Total HC 3141 3082 3290 956 10469 4150 3749 6193 1371 15463 75.7% 82.2% 53.1% 69.7% 67.7% Client Campus activity – Main facts • New course made available for clients: Personal Effectiveness • Worldwide communication by country: the ITC continued with the campaign “A world of Learning with Ipsos”, launching it in 8 countries: Bosnia Croatia Ghana India Macedonia Serbia Slovenia Thailand • Argentina: the ITC started organizing meetings with the different BU Managers in Argentina to share information about this initiative and to team up closely with them. • Korea: Hyesik Min, HR Manager, is developing a communication activity introducing the ITC to clients in Korea. He started out with the translation of the ITC brochure to distribute it among their clients. • Mexico: Fabiola Alvarez , HR for Mexico, is managing the ITC communication by Business Unit. She started with MediaCT and the first list of clients to register came from the Carat Company. Challenges for Next Quarter • Start on the development of 6 modules for IIS Latam • Keep updating the contents of our products’ training courses to accompany Ipsos’s offer • Continue with the organization of the two remaining Marketing Schools (Latam and Asia) • Implement an effective reporting method to fully reflect the new suite of Marketing tools and to keep track of the Certification history • Evaluate the feasibility of turning the platform into a social environment with incremental interaction • Improve Clients offer through the ITC • Design new ITC communication material to be shared with the HRs teams and ITC users • Develop and implement the CM’s School (f2f training) • Increase the Management & Softskill training offer in the ITC • Keep working on the Better Leaders Academy • Keep communicating the L&D Philosophy, ensuring it becomes part of the Ipsos culture Thank you! Thank you!