Campus Report Q2 - 2013
Ipsos Training Center
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may not be disclosed or reproduced without the prior written consent of Ipsos.
Main Achievements of Q2 2013
ITC (e-learning system)
 A significant growth in the
number of people active
in the campus (+43%) in
comparison to Q1, mainly
driven by the employees’
participation in the
Marketing School.
 The ongoing update of
contents of the ITC’s offer
and the opening of 2 new
courses:
 The Loyal Client
Experience Model
 Fundamental Insights Case
Study
Programs / Schools
Marketing School:
 The 2013 Marketing School
was successfully completed
with the last 2 sessions in
Bogota and Bangkok.
 School Satisfaction Survey
was created and results
already delivered.
 Discussion on future
improvements (organization
wise and quality of elearning contents)
ASI Newcomers:
 Mexico, Europe and Africa
have joined the Newcomers
program
Operations:
 Launch of the certification
program worldwide
Special Initiatives
 The Better Ipsos Leaders
Academy: Contents and
draft material ready on the
following courses:
 Effective Delegation
 Development at Ipsos
 The Better Ipsos Country
Managers School: Contents
and structure were defined
and validated with CMs and
Support Functions
representatives / Currently
working on developing
training materials.
 PMI: completed all
requirements for R.E.P.
enrollment.
 L&D Board: held bi-monthly
meetings and worked
together on L&D topics and
projects at Ipsos
2
Current activities Q2 2013
ITC (e-learning system)
 Update of web design
and ITC identity material
 Implementation of
Google Analytics to
learn more about our
users to help improve
performance
 Working on Dynamics
Modelling e-course for
Healthcare
 Update of our main
onboarding course Discover Ipsos
Programs / Schools
Special Initiatives
 Global Certification
report for the
compilation of all the
Marketing School
certifications from 2010
to 2013
 Performance
Management Process,
working on a
standardized approach
worldwide for Sr.
positions next January
 Preparing Operations
courses in various
languages and planning
their addition to the
Operations Qualification
Program
 The Better Ipsos Leaders
Academy: working on
the new course
Development at Ipsos /,
the development of
interactive vignettes and
final exercises for
certification (estimated
launch - October)
 Country Managers
School, first edition
planned for Sept 2 – 6,
in Paris
3
Courses Offered
Number of courses available as at June 30th, according to category
CATEGORY
NUMBER OF COURSES
AVAILABLE
6
143
33
SUBTOTAL
182
15
SUBTOTAL
TOTAL
15
197
192
Our offer also includes
123 webinar recordings
for employees and 4 for
clients + 4 video series
Employees’ e-Campus usage
Employees from 82 countries out of the 85 in which Ipsos operates
have used the e-Campus some time. This quarter shows activity from
80 countries.
There are three countries which have never used the Campus:
• Albania
• Kosovo
• Montenegro
Employees’ e-Campus usage
Overall
Completion
Rate of 75%
Completion Rate* per region
90
80
70
83
81
60
50
84
79
72
74
74
66
40
30
20
10
0
Americas
Asia-Pacific
Europe
Q1
Middle East and Africa
Q2
*based on the number of courses passed over the total number of courses
showing activity.
Employees’ e-Campus usage by Region – Active Courses
AMERICA
United States
Mexico
Brazil
Peru
Canada
Argentina
Chile
Colombia
Puerto Rico
Bolivia
Ecuador
Venezuela
Panama
Dominican Republic
Costa Rica
Guatemala
AMERICA OVERALL Q2
AMERICA OVERALL Q1
ASIA PACIFIC
Hong Kong
India
China
Taiwan
Malaysia
Singapore
Vietnam
Indonesia
Thailand
Korea
Japan
Philippines
Australia
New Zealand
Total
1064
460
410
387
369
260
212
140
53
50
28
27
18
10
5
1
3494
2493
Total
1848
1527
1075
951
622
506
489
359
327
326
157
151
133
37
ASIA PACIFIC OVERALL Q2
8508
ASIA PACIFIC OVERALL Q1
6210
EUROPE
United Kingdom
Italy
Russia
Germany
France
Turkey
Romania
Czech Republic
Switzerland
Serbia
Sweden
Belgium
Poland
Ukraine
Netherlands
Spain
Bulgaria
Hungary
Croatia
Norway
Denmark
Slovakia
Slovenia
Portugal
Bosnia and Herzegovina
Kazakhastan
Macedonia
Greece
Ireland
EUROPE OVERALL Q2
EUROPE OVERALL Q1
Total
796
378
353
271
199
196
178
141
95
91
79
76
60
59
55
54
50
49
37
32
29
17
15
10
9
8
6
4
1
MEA
615
438
326
207
186
108
102
97
94
80
71
65
60
55
11
8
6
6
4
1
1
1
MEA OVERALL Q2
MEA OVERALL Q1
3348
3115
Q2 2013
TOTAL ACTIVE COURSES
Total
Kenya
South Africa
Uganda
Egypt
UAE
Lebanon
Pakistan
Nigeria
Ghana
Zambia
Tanzania
Jordan
Saudi Arabia
Kuwait
Algeria
Morocco
Qatar
Tunisia
Mozambique
Bahrain
Iran
Ivory Coast
17,892
2542
1102
These charts show the ITC’s
campus activity during Q2 2013,
considering the number of active
courses (e-classes and webinars).
Completion Rate ranking by Country – 80% and over
Countries with Completion Rate of Total # of
Completion
80% OR OVER
active courses
Rate %
Taiwan
951
94
Hong Kong
1848
92
Croatia
37
92
Serbia
91
89
Denmark
29
86
United Kingdom
796
83
6
83
United States
1064
81
Vietnam
489
81
Lebanon
108
81
Malaysia
622
81
Singapore
506
80
UAE
186
80
Indonesia
359
80
Qatar
Completion Rate ranking by Country – under 80%
Countries with Completion Total # of active Completion
Rate UNDER 80%
courses
Rate %
Italy
Puerto Rico
Russia
Hungary
Romania
Slovakia
Australia
Czech Republic
Mexico
Argentina
Thailand
Bolivia
Belgium
Colombia
Kenya
Peru
Switzerland
Venezuela
Sweden
China
Uganda
Chile
Ecuador
Canada
Zambia
Kuwait
India
Japan
Brazil
Norway
Nigeria
Korea
Bulgaria
Philippines
378
53
353
49
178
17
133
141
460
260
327
50
76
140
615
387
95
27
79
1075
326
212
28
369
80
55
1527
157
410
32
97
326
50
151
79
79
79
78
78
76
75
75
74
74
74
74
74
74
73
72
72
70
70
68
68
68
68
68
68
67
67
67
66
66
65
65
64
64
Countries with Completion Total # of active
Rate UNDER 80%
courses
Panama
Egypt
Netherlands
Slovenia
South Africa
Ukraine
Turkey
Pakistan
Ghana
Germany
New Zealand
Saudi Arabia
Tanzania
Spain
France
Greece
Macedonia
Portugal
Mozambique
Jordan
Bosnia and Herzegovina
Algeria
Poland
Morocco
Costa Rica
Dominican Republic
Tunisia
Kazakhastan
Guatemala
Ireland
Bahrain
Iran
Ivory Coast
18
207
55
15
438
59
196
102
94
271
37
60
71
54
199
4
6
10
4
65
9
11
60
8
5
10
6
8
1
1
1
1
1
Completion
Rate %
61
61
60
60
60
59
59
59
59
57
57
57
56
54
51
50
50
50
50
48
44
36
35
25
20
20
17
13
0
0
0
0
0
Average of Active Courses taken during Q2 2013
Average of ACTIVE COURSES taken during Q2 2013 per employee who showed ACTIVITY in the campus
during the same period of time
Employees with ACTIVITY in
the campus during Q2 2013
Total number of active
courses during Q2 2013
AMERICAS
1024
ASIA PACIFIC
1475
1045
595
4139
3494
8508
3348
2542
17892
43%
38.5%
REGION
EUROPE
MEA
TOTAL
COMPARED
TO Q1 2013
Average number of active
courses per employee w/
ACTIVITY during Q2 2013
3.4
5.8
3.2
4.3
4.3
COMPARED
TO Q1 2013
Average of ACTIVE COURSES taken during Q2 2013 per employee with an ACCOUNT in the campus
REGION
AMERICAS
ASIA PACIFIC
EUROPE
MEA
TOTAL
Employees with an ACCOUNT
in the campus
Total number of active
courses during Q2 2013
Average number of active
courses per employee w/
ACCOUNT In the campus
3011
2958
3679
1159
10807
3494
8508
3348
2542
17892
1.2
2.9
0.9
2.2
1.6
Penetration Rate
Employees with ACTIVITY in the campus during Q2 2013 over Ipsos Headcount as at June 30th, 2013
Employees with ACTIVITY in
the campus during Q2 2013
HC as at June 30 2013
AMERICAS
1024
4132
ASIA PACIFIC
1475
1045
595
4139
3642
6196
1414
15384
REGION
EUROPE
MEA
TOTAL
Penetration rate: Employees
w/activity in 2012 / Total HC
24.8%
40.5%
16.9%
42.1%
26.9%
Employees with an ACCOUNT in the campus over Ipsos Headcount as at June 30th, 2013
REGION
AMERICAS
ASIA PACIFIC
EUROPE
MEA
TOTAL
Employees with an ACCOUNT
in the campus
HC as at June 30 2013
Penetration rate II:
Employees w/ account in the
ITC / Total HC
3011
2958
3679
1159
10807
4132
3642
6196
1414
15384
72.9%
81.2%
59.4%
82.0%
70.2%
Challenges for Next Quarter
• Work with HRs to reach at least an
80% completion rate in the elearning courses through
commitment
• Develop and implement the CM’s
School (f2f training)
• Keep updating the contents of our
products’ training courses to
accompany the Ipsos offer
• Keep working on the The Better Ipsos
Leaders Academy
• Keep making small adjustments in
our campus to make it more user
friendly everyday
• Keep working on communicating the
L&D Philosophy, ensuring it becomes
part of the Ipsos culture
• Design new ITC communication
material to be shared with the HRs
teams and ITC users
• Increase the Management & Softskill
training offer in the ITC
Thank you!
Thank you!