Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
IS6
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
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Temple University
Role Inventory Form
Family Definition
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Manages a major department or multiple sub units, integrating multiple functions and processes.
Responsible for establishing department goals.
Builds consensus among managers and workers in subunit and among leaders outside subunit.
Provides recommendations in support of enterprise objectives.
Distills internal intelligence to recommend appropriate strategic response.
Broad and in-depth knowledge of organization.In-depth knowledge of customer area and business needs and can
translate needs into technical objectives, and guide others in addressing and resolving those needs.
Defines vision and inspires group to advance institutional goals, and to support strategic mission.
Procedures, processes,
and standards
Establishes policies, procedures and objectives for area of responsibility.
Recommends organization-wide policies.
Strategy
Defines strategies for major subunit or department.
Implements functional decisions that are integrated with Temple’s overall strategy and mission
Translates strategic initiatives into subunit or department goals and objectives.
Actively involved in developing strategic initiatives that are aligned with college/University initiatives.
Relationships, Service & Community
Internal
Communicates with significant autonomy in far-reaching areas of responsibility.
Effectively conveys goals and objectives to employees.
Resolves conflicts between own employees and internal customers.
Serves on University wide committees/task forces addressing critical technology issues.
Composes and makes presentations and reports to University leadership.
Negotiates solutions in response to critical issues.
External
Regularly develops and maintains senior level, collaborative relationships to meet internal customer longer term,
strategic needs.
Composes and makes presentations and reports to external constituencies.
Represents the University to external professional organizations.
Engages in external contacts/complex negotiations in response to critical issues.
Surveys other institutions to assess University needs and identify applicable best practices.
Functional Team
Members
Mediates/resolves conflicts among subunit management.
Supervises individuals in department or major subunit; responsible for effective team interactions and achievement.
Models leadership behavior in highly complex and sensitive situations.
Manages performance, including setting objectives, assessing performance and suggesting rewards.
Problem Solving & Innovation
Scope of Issues
Proactively anticipates and addresses complex problems that may affect the organization or budget unit.
Problem Resolution/
Resources Available
Uses advanced analytical techniques in the development/assessment of new methodology, and in the resolution of
issues that have departmental impact.
Approves the use of new or unconventional analytical techniques in the work group.
Assesses applicability of other organizations’ “best practices” to issues/ problems of a more strategic nature.
Synthesizes options and acts accordingly.
Creativity and Innovation
Demonstrates and supports creativity in resolving customer issues, implementing new processes and products and
redesigning work processes.
Investigates the possibilities of creating new cost saving opportunities for the organization.
Decision Making Impact
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Role Inventory Form
Profile Elements of Position
Context of Decisions
Makes proactive decisions concerning deployment of resources, aligning with unit leadership priorities.
Has oversight of all decisions made in broad functional area.
May arbitrate contested decisions made by others within subunit/department.Decisions have significant impact on the
University, and internal and external relationships.
Financial
Responsible for overall budget within major department or multiple subunits.
Monitors and adheres to current budget and forecasts future budget.
May delegate portions of budget responsibilities to other levels.
People
Responsible for all personnel management decisions within subunit/department.
Develops staffing plans for subunit.
Leadership and Training
Professional Development Directs the application of innovative training and resources to accomplish job duties.
and Training
Directs teaching, training and use of competency, productivity and performance standards. Approves training
resources.
Identifies and capitalizes on strengths of employees and mentors those with management potential.
Technical Leadership
Ensures technical expertise is used within a department, or across departments.
Ability to manage all levels of technical expertise.
Team Morale/
Role Model
Acts as a role model to department or function interpreting and demonstrating corporate values.
Proactively ensures positive morale among employees in the department.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
Will supervise other professional staff and administrative employees.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
A Bachelors degree and six or more years of directly related experience. An equivalent
combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
F. Expected Physical
Requirements:
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
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Role Inventory Form
Profiling Related Dimensions
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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