Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
IS2
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
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Temple University
Role Inventory Form
Family Definition
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Prioritizes own work involving multiple tasks within established project priorities.
Performs assigned duties under regular supervision, and standards and practices of the profession.
Participates in team-building and achieving consensus.
Specialized knowledge, supplemented by building experience in a technical area.
Procedures, processes,
and standards
Works within policies and procedural guidelines.
Encouraged to recommend process improvements.
Strategy
Performs duties in support of workgroup strategies.
Provides information for others in implementing strategies.
Relationships, Service & Community
Internal
Provides complex technical information and/or service to internal customers. Clarifies customer needs during
encounters.
Communicates detailed program specifications within clear protocols and generally defined policies and procedures.
Gathers information from others.
External
Communicates within clear protocols and generally defined policies and procedures; under general supervision, may
regularly interact with external customers/stakeholders for a specified purpose.
Gathers information from others and analyzes the implications.
May need to educate and/or persuade vendors/suppliers.
Functional Team
Members
Develops and nurtures working relationships.
Shares and acquires information and knowledge with team members.
May anticipate potential problems and suggest possible solutions to supervision.
Problem Solving & Innovation
Scope of Issues
Solves differing challenges under defined policies, diversified procedures and normal work routine, within and
affecting the workgroup.
Problem Resolution/
Resources Available
Applies standard analytical techniques to address assigned issues.
Creativity and Innovation
Applies knowledge and experience in suggesting suggest creative modifications to normal work processes.
Decision Making Impact
Context of Decisions
Makes moderately complex decisions consistent with standard practices, procedures and guidelines that impact
immediate workgroup. Works under supervision of both progress and results.
Financial
No budget authority.
May handle, create or communicate financial information.
People
May be asked to provide some input into hiring and performance appraisal processes, particularly for student
employees.
Leadership and Training
Professional Development May introduce new work routines, ideas and approaches within area of expertise or administrative protocols.
and Training
May educate clients to help them solve future problems.
Makes client part of the solution.May provide development support to team members.
Technical Leadership
Provides technical leadership in an identified area of expertise.
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Temple University
Role Inventory Form
Profile Elements of Position
Typically mentors others in matters of technical knowledge and work routines.
Team Morale/
Role Model
Models and promotes positive departmental culture aligned with organizational values. Identifies morale issues and
brings to supervisor.
Demonstrates and encourages professional standards and organizational values
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
May supervise other employees. May provide direction to student workers.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
A Bachelors degree and one to three years of directly related experience. An equivalent
combination of education and experience may be considered
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
F. Expected Physical
Requirements:
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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