Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
IS4
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
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Role Inventory Form
Family Definition
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Manages major projects, subunit or small department.
Responsible for establishing project/subunit goals and provides recommendations or input on activities to support
larger subunit objectives; may propose new projects.
Promotes vision and advancement of institutional goals.
Implements strategies to build effective teams and achieve consensus.
Individual contributorProposes strategic technical solutions to address cross-department or enterprise needs.
High level of expertise in specific discipline or disciplines.
Selects, implements and supports solutions in complex technical environments.
Procedures, processes,
and standards
Ensures staff adheres to all policies and procedures within area of responsibility.
Establishes policies and procedures for area of responsibility; makes recommendations for the department.
Works within professional standards and practices in support of specific organizational objectives.
Strategy
Provides regular and ongoing input into strategies for larger workgroup.
Defines and implement s strategies for projects or workgroup managed.
Implements functional workgroup strategy through decision making.
Individual contributorOffers visionary insight into future technologies.
Relationships, Service & Community
Internal
Communicates with autonomy in limited areas of responsibility.
Communicates responsibilities/tasks to employees for specific projects.
Presents and communicates project status information to peers, clients and supervisors.
Resolves project issues with client.
Communicates technology solutions through print, presentation and electronic media.
External
Interfaces with vendors in research, recommendation and acquisition of products and resolution of major problems.
Regularly establishes external relationships necessary to meet internal customer needs and to work together on
moderately complex issues.
May present to professional organizations.
Functional Team
Members
Mediates/resolves conflicts among team members.Serves as project manager, group/team leader.
Supervises project team members, including review of ongoing performance.
Communicates group goals to staff and ensures commitment.Coordinates between peer managers, either within or
outside of group.
May or may not have direct reports.
Problem Solving & Innovation
Scope of Issues
Complex problem solving within broad policies and standards affecting department, project team and/or customer
unit.
Anticipates problems, and recommends/implements solutions. Escalates as appropriate.
Problem Resolution/
Resources Available
Uses complex analytical techniques to identify underlying causes of issues and to assist in developing solutions.
Searches out best practices within functional expertise and assesses applicability to the issues at hand.
Researches and evaluates options and acts accordingly with minimal supervision.
Provides recommendations and information on external resources.
Creativity and Innovation
Recommends and ensures the implementation of creative modifications to complex, cross-functional work and
implementation processes; evaluates suggestions of project team members and may recommend for incorporation
into work practices.
Decision Making Impact
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Role Inventory Form
Profile Elements of Position
Context of Decisions
Makes complex decisions within broad policies and area of expertise.
Some interpretation of policies, particularly within area of expertise.
Contributes to the development and implementation of policies and procedures within functional unit.
Establishes workgroup procedures.
Decisions have impact on department and on some internal and external relationships.
Financial
Significant responsibility to provide analysis and input into budget development and management.
May have total budget responsibility for area of responsibility.May provide complex financial data to other units.
People
Responsible for providing significant input into selection and performance management of workgroup and subunit.
Input into departmental staffing plans.
Individual contributorShares knowledge and expertise at all levels. May provide input into hiring of technical
personnel.
Leadership and Training
Professional Development Identifies training needs and candidates and implements training initiatives.
and Training
Monitors, assesses and takes corrective action on competency, productivity and performance issues.
Has input into, and may set, performance standards.
May manage the delivery of technical training and applications education to the University community.
Trains, coaches and mentors staff on both technical and professional advancement issues.
Individual contributorMentors co-workers in high level technical areas through formal and informal training.
Technical Leadership
Provides technical leadership within functional area.
Acts as a technical resource within department and larger organization.
Individual contributorProvides technical leadership through advice and recommendations.
Team Morale/
Role Model
Acts as a role model to team members in understanding and adhering to corporate values.
Identifies morale issues within project team/department/subunits and takes appropriate corrective action.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
Will supervise other professional staff and/or administrative employees.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
A Bachelors degree and three to five years of directly related experience. An equivalent
combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
Ability to speak clearly.
Ability to distinguish colors.
F. Expected Physical
Requirements:
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
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Role Inventory Form
Profiling Related Dimensions
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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