Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
IS3
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
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Temple University
Role Inventory Form
Family Definition
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
May manage smaller project or hold important role in major project.Assists in setting project priorities and timelines.
Performs assigned duties under general supervision, and standards and practices of the profession.
Has autonomy to troubleshoot and solve problems in areas of responsibility.
Supports and facilitates project team-building and achieving consensus.
Recognized expertise in specific discipline.
Procedures, processes,
and standards
Works within general policies; may interpret policies.
Recommends process improvements.
Strategy
Provides relevant input into strategies for larger workgroup.
Defines and implements strategies for projects managed.
Relationships, Service & Community
Internal
Provides highly complex technical information and service to internal customers.
Absorbs and processes information from internal customers and develops plans of action to respond/resolve
situations.
Assesses and anticipates recurring customer needs.
May analyze the broader (non-routine) service needs of the customer.
External
Regularly communicates with vendors in order to understand, influence and achieve internal project/work goals.
Develops ongoing rapport for the assessment of basic needs and to work with customers/stakeholders on well-defined
tasks towards common objectives.
Functional Team
Members
Mediates/resolves conflicts among team members.
Ensures ongoing, effective working relationships and knowledge sharing.
May assign work to team members and review the quality of their work.
Problem Solving & Innovation
Scope of Issues
Solves variable problems under general policies and specialized standards affecting subunit.
Problem Resolution/
Resources Available
Uses varying analytical techniques to identify underlying causes of issues and to assist in developing solutions.
Creativity and Innovation
Analyzes situation and recommends creative modifications to complex project work and implementation processes;
evaluates suggestions of project team members.
Decision Making Impact
Context of Decisions
Makes complex decisions within broad guidelines, defined policy and general practices and procedures that impact
subunit.
Works under supervisory review. Ensures that project team procedures are correctly followed.
Financial
May have budget responsibility for projects managed.
May provide analysis and input into department budget.
People
May be asked to provide input into selection and performance management of workgroup and subunit.
Input into departmental staffing plans.
Leadership and Training
Professional Development Introduces new work routines, ideas and approaches within area of expertise or administrative protocols.
and Training
Educates client to solve problems in future.
Makes client part of the solution.May provide University community with technical training.
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Temple University
Role Inventory Form
Profile Elements of Position
Provides development support to team members.
Participates and/or assists in establishing training needs for team members.
Trains, coaches and mentors project team members.
Technical Leadership
Serves as a technical resource; contributes technical expertise.
Contributes to the development of the body of knowledge within project team.
Team Morale/
Role Model
Assists other team members in understanding corporate values
Acts as a role model to team members in adhering to corporate values.
Values and builds and maintains effective teams.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
Will supervise other professional staff and/or administrative employees.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
A Bachelors degree and two to four years of directly related experience. An equivalent
combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
F. Expected Physical
Requirements:
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
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