Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
IS5
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
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Role Inventory Form
Family Definition
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Understands and integrates multiple projects to ensure they achieve organizational objectives.
Manages department or more than one subunit.
Responsible for establishing department goals and/or defining projects.
Coordinates activities across departments/subunits.
Implements strategies to build effective teams and achieve consensus.
Individual contributorMastery level in area(s) of expertise.
Exceptional technical competence recognized and valued by peers and supervisors.
Demonstrates seminal thinking and exceptional problem-solving abilities.
Procedures, processes,
and standards
Ensures staff adheres to all policies and procedures within area of responsibility.
Establishes policies and procedures for area of responsibility; makes recommendations for the department.
Works within professional standards and practices in support of broadly defined organizational objectives.
Strategy
Defines strategies for department or multiple projects.
Implements functional decisions that are integrated with broader subunit’s strategy in support of Temple’s goals and
mission.
Involved in developing and implementing strategic initiatives aligned with departmental initiatives.
Individual contributorMonitors best practices in external environment, offers visionary insight into future
technologies that can address critical operational needs. Defines strategic operational plans.
Relationships, Service & Community
Internal
Communicates with considerable autonomy in broad areas of responsibility.
Effectively conveys goals and objectives to employees.
Resolves conflicts between own employees and internal customers.
May serve on University wide committees/task forces addressing critical technology issues.
Composes and makes presentations and reports to departmental and business unit/school leadership.
Negotiates solutions in response to critical issues
External
Regularly maintains and develops solid working relationships necessary to meet internal customer longer term, more
strategic needs.
Regularly works with customers/stakeholders at senior levels on complex issues.
Functional Team
Members
Mediates/resolves conflicts among supervisors and team members.
Supervises individuals in subunit; responsible for effective team interactions and achievement.
Models leadership behavior in complex and sensitive situations.
Manages performance, including setting objectives, assessing performance and suggesting rewards.
May or may not have direct reports.
Problem Solving & Innovation
Scope of Issues
Resolves conflicting issues independently within broad policies and specific objectives affecting department and
across departments.
Problem Resolution/
Resources Available
Uses advanced analytical techniques in the assessment of new methodology, and in the resolution of issues that have
subunit/departmental impact.
Solicits “best practices” from other organizations and assesses applicability to current and potential problem areas
and opportunities for improvement.
Creativity and Innovation
Demonstrates creativity in resolving complex customer issues, implementing new processes and products and
redesigning work processes.
Investigates the possibilities of creating new cost saving opportunities for the department.
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Role Inventory Form
Profile Elements of Position
Decision Making Impact
Context of Decisions
Makes complex decisions within broad policies, area of expertise and organization knowledge.
Interprets policies, as they apply to department, to ensure consistency with other parts of the organization.
Contributes to the development and implementation of policies and procedures within functional unit.
Establishes workgroup/subunit procedures.
Decisions have considerable impact on department and internal and external relationships.
Financial
Responsible for overall budget within department.
Monitors and adheres to current budget and forecasts future budget.
People
Responsible for all personnel management decisions within subunit.
Develops staffing plans for subunit.
Individual contributorShares knowledge and expertise at all levels. May provide input into hiring of technical
personnel.
Leadership and Training
Professional Development Oversees the application of innovative training and resources to accomplish job duties.
and Training
Coordinates teaching, training and use of competency, productivity and performance standards. Secures training
resources.
Identifies and capitalizes on strengths of employees and mentors those with management potential.
Individual contributorMentors co-workers in high level technical areas through formal and informal training.
Technical Leadership
Provides direction for the type of technical expertise required to complete projects.
Individual contributorProvides technical leadership through advice and recommendations.
Team Morale/
Role Model
Acts as a role model to team members in understanding and adhering to corporate values.
Identifies morale issues within department/subunits and takes appropriate corrective action.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
Will supervise other professional staff and administrative employees.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
A Bachelors degree and four to six years of directly related experience. An equivalent
combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
Ability to speak clearly.
Ability to distinguish colors.
F. Expected Physical
Requirements:
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
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Temple University
Role Inventory Form
Profiling Related Dimensions
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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