Temple University
Role Inventory Form
Position Specifications
Job Class:
Role Inventory Title:
Family:
IS
Level:
IS1
Department Title:
Salary Grade:
School/College/Department:
BU:
Sub Department:
FLSA:
Reports To:
Prepared By:
Reviewed By:
Date: July 1, 2016
Family Definition
Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences
and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services
associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice
communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media
applications and content; technical and application support; end user training and documentation; each functional area for which the individual is
responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding
of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning
and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation;
and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and
computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the
needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
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Temple University
Role Inventory Form
Family Definition
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements
Profile Elements of Position
Functional Contribution and Research
Performance of Duties/
Project Responsibilities
Carries out work under established priorities according to project timelines.
Performs assigned tasks under direct supervision, and standards and practices of the profession.
Participates in team-building and achieving consensus.
Specialized knowledge in a technical area.
Procedures, processes,
and standards
Works within specific policies and procedures.
Encouraged to suggest process improvements.
Strategy
Carries out tasks in support of workgroup strategies.
Provides information for others in implementing strategies.
Relationships, Service & Community
Internal
Provides basic technical information or service to internal customers, in response to specific customer needs.
Communicates detailed program specifications within clear protocols and clearly defined policies and procedures.
Gathers information from others.
External
Communicates under clearly specified policies and procedures; under direct supervision, may regularly interact with
external customers/stakeholders for a specific purpose.
Gathers information from others.
Functional Team
Members
Basic knowledge transfer between team members.
Alerts/communicates current or potential problems to supervision.
Problem Solving & Innovation
Scope of Issues
Solves routine challenges under detailed policies and procedures and normal work routine, generally within and
affecting the workgroup.
Problem Resolution/
Resources Available
Applies basic analytical techniques to address assigned issues.
Creativity and Innovation
Suggests creative modifications to normal work processes. Applies knowledge to complete work more efficiently and
effectively.
Decision Making Impact
Context of Decisions
Makes routine decisions consistent with standard practices, procedures and guidelines that impact immediate work
group.
Works under supervision of both progress and results.
Financial
No budget authority.
May handle, create or communicate financial information.
People
May be asked to provide some input into hiring and performance appraisal processes, particularly for student
employees.
Leadership and Training
Professional Development May introduce new work routines within area of expertise or administrative protocols.
and Training
May provide information to clients to help them solve future problems.
Makes client part of the solution.May provide University community with technical training.
Technical Leadership
May provide technical leadership in an identified area of expertise.
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Temple University
Role Inventory Form
Profile Elements of Position
Team Morale/
Role Model
Contributes to team morale by participating in the support of organizational values and mission.
Adheres to professional standards and organizational values.
Key Departmental Functions
(capsule statement and basic task list from dept and prior version descriptions)
Profiling Related Dimensions
A. Supervision:
May supervise other employees. May provide direction to student workers.
B. Operating Budget range,
if Applicable:
C. Typical Education &
Experience:
Associates degree and at least one year of directly related experience. An equivalent
combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental
Conditions:
No adverse conditions.
Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
F. Expected Physical
Requirements:
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent
Dimensions:
Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically
mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.
University Compensation (JobClass Title Family Level)
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