NZQA Expiring unit standard
11990 version 4
Page 1 of 3
Title
Complete service contracts for purchased goods in a retail or
distribution environment
Level
2
Credits
4
Purpose
People credited with this unit standard are able to: agree terms
of service contract with customer; and complete service
contract for purchased goods, in a retail or distribution
environment, in accordance with organisational procedures.
Classification
Retail, Distribution, and Sales > Sales Transactions
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 12008, Sell goods and/or services in a retail or distribution
environment; Unit 19583, Demonstrate knowledge of products
in a retail or distribution environment; Unit 11968, Maintain and
integrate knowledge of legislation applicable to sale of goods
and services.
Explanatory notes
This unit standard is
expiring
1
Definitions
Agreed indicates a course of action that is accepted between two or more people
(including the candidate) and which follows organisational procedures.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
2
Performance of the outcomes of this unit standard must comply with the
requirements of the following legislation - Consumer Guarantees Act 1993, Fair
Trading Act 1986, Layby Sales Act 1971, Privacy Act 1993, Sale of Goods Act 1908,
Credit Contracts and Consumer Finance Act 2003.
3
Evidence is required for completing two service contracts.
Outcomes and evidence requirements
Outcome 1
Agree terms of service contract with customer in accordance with organisational
procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11990 version 4
Page 2 of 3
Evidence requirements
1.1
Explanation of terms of service contract is accurate clear and meets level of
detail required by customer.
Range
terms may include but are not limited to - parties, period, price,
conditions, exclusions, cancellations, legal remedies, progress
reports.
1.2
Explanation of terms of service contract complies with organisational
procedures and legislative requirements.
1.3
Terms of service contract are agreed and confirmed with customer.
Outcome 2
Complete service contract for purchased goods in accordance with organisational
procedures.
Evidence requirements
2.1
Documentation for agreed service contract is legible, accurate and complete.
2.2
Documentation for agreed service contract complies with organisational
procedures and legislative requirements.
2.3
Original copy of service contract is provided to customer and duplicate copies
are filed.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
This unit standard is
expiring 31 December 2013
1
31 October 1997
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
Review
2
28 February 2006
31 December 2013
Review
3
15 April 2011
31 December 2016
Review
4
21 May 2015
31 December 2016
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11990 version 4
Page 3 of 3
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016