NZQA Expiring unit standard
12001 version 3
Page 1 of 3
Title
Receive returned goods in a distribution facility
Level
2
Credits
2
Purpose
People credited with this unit standard are able to prepare to
receive returned goods and record receipt of returned goods in
a distribution facility.
Classification
Retail, Distribution, and Sales > Distribution
Available grade
Achieved
Explanatory notes
1
The following unit standard may be considered relevant to and/or supportive of this
unit standard, but is not a prerequisite unit standard: Unit 19582, Receive inwards
goods in a distribution facility.
2
Definitions
Distribution facility refers to a workplace where the primary focus is on storage and
distribution of stock.
Agreed indicates a course of action that is agreed between two or more people
(including the candidate) and which follows organisational procedures.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
This unit standard is
Outcome 1
Prepare to receive returned goods. expiring
Outcomes and evidence requirements
Evidence requirements
1.1
Reason for return of goods is identified and recorded in accordance with
organisational procedures.
Range
1.2
reason may include but is not limited to - goods oversupplied,
incorrectly picked, incorrectly ordered, damaged in transit to store;
evidence is required for two different reasons for return of goods.
Goods to be returned are verified against dispatch records in accordance with
organisational procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.3
12001 version 3
Page 2 of 3
Plan for receipt of returned goods is communicated to parties involved within
agreed timeframe.
Range
parties may include but are not limited to - store, carrier, supplier,
customer.
Outcome 2
Record receipt of returned goods.
Evidence requirements
2.1
Details of returned goods are recorded in accordance with organisational
requirements.
may include but are not limited to – product details, dispatch
details, reason for return, quantity.
Range
2.2
Changes to stock control records due to returned goods are accurate, and
completed within agreed timeframe in accordance with organisational
procedures.
2.3
Record of returned goods is filed in accordance with organisational procedures.
Replacement information
This unit standard, unit standard 11960, and unit
standard 19582 have been replaced by unit standard
28504.
This unit standard is
Status information and last date for assessment for superseded versions
Process
Version Dateexpiring Last Date for Assessment
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Registration
1
31 October 1997
31 December 2016
Review
2
29 July 2002
31 December 2016
Review
3
16 April 2015
31 December 2017
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
12001 version 3
Page 3 of 3
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016