NZQA Expiring unit standard
19583 version 6
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Title
Demonstrate knowledge of products in a retail or distribution
environment
Level
2
Credits
4
Purpose
People credited with this unit standard are able to identify and
describe methods of obtaining product knowledge and respond
to customer enquiry for product information in a retail or
distribution environment.
Classification
Retail, Distribution, and Sales > Retail and Distribution Core
Skills
Available grade
Achieved
Explanatory notes
1
2
Definitions
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Features refer to characteristics of the goods or services, and may include but are
not limited to – country of origin, material, brand, manufacturer, price, style, colour,
size, service components, costs, location, timeframes, contingency measures.
Benefits refer to the value the customer places on features of goods and/or services
regardless of the price. Benefits can be anything the customer defines as of value
and may or may not be features of the particular goods and/or services.
This unit standard is
Legislation relevant to this unit standard includes – Privacy Act 1993, Fair Trading
expiring
Act 1986, Consumer Guarantees
Act 1993, Sale of Goods Act 1908, Layby Sales Act
1971, and the Credit Contracts and Consumer Finance Act 2003.
3
Evidence is required for two different products.
Outcomes and evidence requirements
Outcome 1
Identify and describe methods of obtaining product knowledge.
Evidence requirements
1.1
Potential sources of information on products are identified in accordance with
organisational procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
may include but is not limited to – leaflets, catalogues, websites,
product packaging, magazines, specified persons, manufacturer,
competitors, attending seminars, workplace training.
Range
1.2
19583 version 6
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Organisational procedures for maintaining product knowledge are described.
Outcome 2
Respond to customer enquiry for product information in a retail or distribution environment.
Evidence requirements
2.1
Customer requirements are established in accordance with organisational
procedures.
2.2
A range of product options matching customer requirements is offered in
accordance with organisational procedures.
2.3
Individual product features are presented in terms of their benefits for the
customer in accordance with organisational procedures.
may include but is not limited to – matching specific customer
enquiry, level of interest and technical knowledge;
evidence for products from each of two different product lines.
Range
Replacement information
This unit standard and unit standard 12003 have been
replaced by unit standard 28301.
This unit standard is
expiring
Status information and last date for
assessment for superseded versions
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Process
Version
Date
Last Date for Assessment
Registration
1
29 July 2002
31 December 2013
Review
2
20 November 2006
31 December 2013
Revision
3
19 June 2009
31 December 2013
Review
4
15 April 2011
31 December 2016
Revision
5
17 October 2013
31 December 2016
Review
6
21 May 2015
31 December 2016
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
19583 version 6
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Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016