NZQA Expiring unit standard
11974 version 6
Page 1 of 2
Title
Participate in a team in a retail or distribution environment
Level
2
Credits
4
Purpose
People credited with this unit standard are able to describe the
ways individuals’ actions can contribute to team effectiveness
and participate in a workplace activity in a retail or distribution
environment.
Classification
Retail, Distribution, and Sales > Retail and Distribution Core
Skills
Available grade
Achieved
Explanatory notes
Definitions
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
Organisational procedures refer to instructions to staff on policy and procedures which are
formally documented, or generally accepted within the workplace.
Outcomes and evidence requirements
Outcome 1
This unit standard is
Evidence requirements
expiring
Describe the ways individuals’ actions can contribute to team effectiveness in a retail or
distribution environment.
1.1
Individual work tasks and how they contribute to the team effectiveness are
identified.
1.2
Individual behaviours that assist achievements of other team members are
explained.
Outcome 2
Participate in a workplace activity in a retail or distribution environment.
Evidence requirements
2.1
Purpose of the workplace activity is identified and team objectives are described
in accordance with organisational procedures.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11974 version 6
Page 2 of 2
2.2
Individual responsibilities for achieving the team objectives are identified.
2.3
Interactions with other team members which create effective working
relationships and achievement of team objectives are demonstrated in
accordance with organisational procedures.
may include but is not limited to – respect, loyalty, acceptance of
direction, compliance, compromise, positivity, minimising conflict,
communication, feedback.
Range
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2013
Review
2
29 July 2002
31 December 2013
Review
3
20 November 2006
31 December 2013
Review
4
15 April 2011
31 December 2016
Revision
5
17 October 2013
31 December 2016
Review
6
21 May 2015
31 December 2016
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
This unit standard is
expiring
Industry Training Organisations must be granted consent to assess against standards by
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016