NZQA Expiring unit standard
12002 version 3
Page 1 of 3
Title
Deliver goods to customers
Level
2
Credits
2
Purpose
People credited with this unit standard are able to prepare to
deliver goods to customers, and ensure safe delivery of goods
to customers.
Classification
Retail, Distribution, and Sales > Distribution
Available grade
Achieved
Entry information
Critical health and
safety prerequisites
Driver's licence applicable to delivery vehicle.
Explanatory notes
1
The following unit standard may be considered relevant to and/or supportive of this
unit standard, but is not a prerequisite unit standard: Unit 11964, Deliver and install
retail goods in customer premises.
2
Definitions
Agreed indicates a course of action that is agreed between two or more people
(including the candidate) and which follows organisational procedures.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
This unit standard is
expiring
Outcomes and evidence requirements
Outcome 1
Prepare to deliver goods to customers.
Evidence requirements
1.1
Delivery plan minimises distance travelled and meets customer timeframes.
Range
timeframes - deadlines, access to customer premises.
1.2
Planned load meets regulatory requirements for type and capacity of vehicle.
1.3
Load is secure and is packed for delivery sequence.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.4
12002 version 3
Page 2 of 3
Documentation required for delivery of goods is available in vehicle.
Outcome 2
Ensure safe delivery of goods to customers.
Evidence requirements
2.1
Goods are delivered to customer in accordance with delivery schedule and
within agreed timeframe.
2.2
Storage requirements for goods are met during loading, transit and unloading.
Range
storage requirements include but are not limited to - temperature,
light, fragility, security.
2.3
Damaged items are identified, recorded, and returned in accordance with
organisational procedures.
2.4
Verification of customer receipt of goods is obtained in accordance with
organisational procedures.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2016
This
unit
is2017
3
16
April 2015 standard
31 December
expiring
Consent and Moderation Requirements
(CMR) reference
0225
Review
2
29 July 2002
31 December 2016
Review
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
12002 version 3
Page 3 of 3
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016