NZQA Expiring unit standard
58 version 7
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Title
Process simple sales transactions in a retail or distribution
environment in accordance with organisational procedures
Level
1
Credits
2
Purpose
People credited with this unit standard are able to process
simple sales transactions in a retail or distribution environment
in accordance with organisational procedures.
Classification
Retail, Distribution, and Sales > Sales Transactions
Available grade
Achieved
Explanatory notes
1
Definitions
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Rapport refers to a positive relationship and open communication.
A simple sales transaction is straightforward. It comprises one or more purchases,
only includes one or two steps, but no sales strategy or planning. There is no
paperwork apart from the till receipt.
2
Performance of the outcomes of this unit standard must comply with the
requirements of the following - Consumer Guarantees Act 1993, Fair Trading Act
1986, Sale of Goods Act 1908.
This unit standard is
Outcomes and evidence requirements
expiring
3
Evidence is required for two simple sales transactions.
Outcome 1
Process simple sales transactions in a retail or distribution environment in accordance with
organisational procedures.
Evidence requirements
1.1
Stages in a simple sales transaction are described.
Range
1.2
may include but is not limited to – greet customer, establish
rapport, identify goods to be processed, handle objections, receive
payment, farewell customer.
Customer is greeted and a rapport is established.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.3
Goods to be processed are identified accurately.
may include but is not limited to – checking label, checking code,
checking price, scanning, confirming with customer, entering data
into point of sale.
Range
1.4
Customers’ objections are handled.
may include but is not limited to – price, quality, labelling, number,
size, promotions, service, packaging.
Range
1.5
Payment is received and correct change is tendered, together with receipt.
may include but is not limited to – cash, credit or debit card,
cheque, EFTPOS.
Range
1.6
58 version 7
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Customer is farewelled in a courteous and friendly manner.
Replacement information
This unit standard and unit standard 11942 have been
replaced by unit standard 28295.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
16 June 1993
31 December 2013
2
25 October 1995
31 December 2013
Review
6
15 April 2011
31 December 2016
Review
7
21 May 2015
31 December 2016
Review
Review
Revision
Review
This
unit standard
is
3
24 March 1998
31 December 2013
4
8 June 1999
31 December 2013
expiring
5
20 November 2006
31 December 2013
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
58 version 7
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Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016