NZQA Expiring unit standard
11964 version 4
Page 1 of 3
Title
Install goods in customer premises
Level
3
Credits
3
Purpose
People credited with this unit standard are able to install goods
in customer premises.
Classification
Retail, Distribution, and Sales > Retail and Distribution Core
Skills
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 12002, Deliver goods to customers.
Explanatory notes
1
Definitions
Goods may include but are not limited to – new, serviced, repaired, replaced.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
2
This unit standard applies to installation of goods not requiring installation by a
registered tradesperson.
3
This unit standard is
Evidence is required for two installations.
expiring
Outcomes and evidence requirements
Outcome 1
Install goods in customer premises.
Evidence requirements
1.1
Tools and materials required for installation of goods are identified and
available.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.2
11964 version 4
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Goods are checked against the order and with customer before installation.
may include but is not limited to – correct goods, correct
documentation, free from damage, all parts present, fit, warranty
information.
Range
1.3
Substandard goods are identified, recorded, and replaced in accordance with
organisational procedures.
1.4
Goods are maintained in top condition during installation.
1.5
Installation of goods meets customer and organisational requirements.
may include but is not limited to – date, time, place, customer
presence, security, noise level, cleanliness, checks.
Range
1.6
Operational faults in installed goods are identified, recorded and remedied in
accordance with organisational requirements.
may include but is not limited to – adjust, repair, return, arrange for
service or repair, replace.
Range
1.7
Information is provided to meet customer needs in accordance with
organisational procedures.
may include but is not limited to – operational instructions, safety,
warranty provisions, contact details, service conditions.
Range
1.8
Documentation related to installation of goods is accurate and complete and
processed in accordance with organisational procedures.
may include but is not limited to – docket, customer receipt,
warranty certificate.
This unit standard is
This unit standard is expiring. Assessment
against the standard must take place by
expiring
the last date for assessment set out below.
Range
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
31 October 1997
31 December 2013
Review
2
28 February 2006
31 December 2013
Review
3
15 April 2011
31 December 2016
Review
4
21 May 2015
31 December 2016
Consent and Moderation Requirements (CMR) reference
0225
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
11964 version 4
Page 3 of 3
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016