TITLE: Executive Director
EXTENDED TITLE: Executive Director, Network Systems and
FLSA STATUS:
Support Services
Exempt
ESSENTIAL FUNCTIONS:
CATEGORY:
GRADE:
Administrative
E
JOB SUMMARY: Responsible for the operations, project management, procurement, installation, coordination of all network infrastructure and related services. Provide recommendations for technical acquisitions including the development of guidelines, standards, procedures and support of technology systems and devices for instructional and administrative areas.
YEARLY
PERCENT OF
TIME
15%
1.
Responsible for managing subordinate supervisors who supervise employees in the Network Systems, Service Desk, PC Support and Telecommunications departments. Responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
15%
2.
Analyze network and systems functionality; identify and resolve system errors and performance problems; evaluate trends and recommend operational, procedural, technical improvements and additional resources; coordinate integration with other systems; direct the execution of system upgrades; identify and communicate strategies, goals, and objectives. Ensure functionality, compatibility and performance of network systems; review College growth strategies and determine resource requirements, program goals, and deliverables; develop strategic plans and tactical goals; determine scope and priorities of projects.
10%
3.
Provide vision and planning for future growth and sustainability of the College network and systems. Research and evaluate new technologies, and attend technical training to maintain a high level of technical expertise; evaluate new hardware, software, and related equipment for functionality and fit to current operating environment and user needs. Develop plan of action and recommendations; identify milestones and issues to be addressed, and generate reports as required.
10%
4.
Work with departments and committees college-wide to assess network needs for computer hardware and software; develop enhanced network design consistent with EPCC goals. Serve on decision-making committees that address the feasibility and implementation of decisions that will have College-wide impact on technology services and customer support.
Effective: 06/01/11 & 10/15/13 Page 1 of 6

5.
Plan, advise, and recommend budget items for system hardware and software; write, bid and evaluate responses for system hardware and software procurement.
Collaborate in discussions with relevant IT staff regarding new projects, budget development, process improvements, and new initiatives.
10%
6.
Manage and provide leadership and guidance to Network Systems staff; PC
Support staff and Service Desk staff; develop priorities and assign tasks and projects; ensure that all issues are addressed and resolved. Meet regularly with staff to discuss and resolve workload and technical issues. Provide direction for the operation and coordination of IT Support Services. Direct the operation, coordination, and promotion of the College-wide Service Desk.
10%
7.
Direct the implementation, management, and auditing of SQL database security to protect the integrity of mission critical administrative databases; adhere to state and federal regulatory requirements; and provides availability to the end user.
Direct SQL database administration of the integrated systems.
10%
8.
Direct the creation of policies, measurable goals and objectives to manage the dayto-day operations, and quality improvement processes. Lead in the development of policies and standards for the connectivity, accessibility, and security of administrative computer systems.
5%
9.
Monitor and maintain mission critical administrative systems and services as well as air conditioning and backup power (generators and/or UPS) to ensure high availability and functionality; develop and maintain a disaster recovery site for mission critical systems. Maintain a College-wide backup and recovery system to ensure that all critical systems are protected from data loss.
5%
10.
Direct the installation of system hardware, software, and operating systems; direct the development, writing, installation, testing, debugging, and maintenance of system hardware. Maintain voice response systems used for telephone registration.
5%
11.
Other duties as assigned. 5%
REPORTING RELATIONSHIP: Vice President Information Technology/Chief Information Officer
SUPERVISORY RESPONSIBILITIES: Direct supervision of Personnel assigned to Department.
BUDGET RESPONSIBILITIES: Departmental budgets
ESSENTIAL QUALIFICATIONS:
EDUCATION: Master’s degree in Computer Information Systems, Information Technology,
Computer Science or related field.
EXPERIENCE: Nine (9) years of professional management and leadership experience including work experience in computer network management, work experience in a complex networked environment, including supervisory work experience. Work experience in information technology management including programming, data processing, enterprise system administration, systems design, database administration, and customer help desk. Work experience in Call/Help Center administration.
Effective: 06/01/11 & 10/15/13 Page 2 of 6

SPECIAL SKILLS AND ABILITIES:
1.
Skills/Abilities :
Ability to work independently;
Evaluating complex network systems and making recommendations for resources required to maintain and expand service levels;
Ensuring a highly professional and successful technical support environment;
Assessing needs and developing and promoting effective solutions;
Reviewing and preparing narrative and statistical reports and records;
Interpreting and applying rules, regulations, policies, and procedures;
Assessing and prioritizing multiple tasks, projects, and demands;
Maintaining confidentiality of work related information and materials;
Establishing and maintaining effective working relationships;
Maintaining an established work schedule and provide on-call assistance as required;
Effectively using interpersonal and communications skills including tact and diplomacy;
Effectively using organizational and planning skills with attention to detail and follow through;
Providing technical leadership for College administrative systems;
Creating policies, measuring goals and objectives, and creating quality improvement processes;
Effectively supervising, leading, and delegating tasks and authority;
Identifying requirements for additional resources or changes to current systems;
Maintaining backup systems to ensure critical systems are protected from data loss;
Maintaining and monitoring administrative systems to ensure high availability and functionality;
Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
2.
Equipment Used: Personal Computer and other equipment associated with a general office environment (copier, phone, fax, etc.), standard office software applications, query and control languages, programming languages, and database systems, network domain administration and enterprise system administration to include Cisco 15454 ONS equipment, fiber optic network, a variety of Cisco network router and switching equipment.
3.
Software Used: A variety of word-processing, spreadsheet, database, e-mail, and presentation software.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to handle and feel; and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Effective: 06/01/11 & 10/15/13 Page 3 of 6

INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, negotiating, selecting, developing, and motivating people are important to the highest degree due to constant interaction with other people, at any level within the organization or the community, position’s accountability for the development, motivation, assessment, and reward of employees, and to deal with irrational situations where the outcome is unpredictable.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Effective: 06/01/11 & 10/15/13 Page 4 of 6

POSITION TITLE:
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work environment factors described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
PHYSICAL ACTIVITIES:
Stand
Walk
Sit
Use hands to finger, handle or feel
Reach with hands and arms
Climb or balance
Stoop, kneel, crouch, or crawl
Talk
Hear
Taste
Smell
WEIGHT and FORCE
DEMANDS:
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
None
X
X
WORK ENVIRONMENT:
Wet or humid conditions(non-weather)
Work near moving mechanical parts
Work in high, precarious places
Fumes or airborne particles
Toxic or caustic chemicals
Outdoor weather conditions
Extreme cold(non-weather)
Extreme hot (non-weather)
Risk of electrical shock
Work with explosives
Risk of radiation
Vibration
VISION DEMANDS:
No special vision requirements
Close vision (clear vision at 20 inches or less)
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
None
X
X
X
X
X
X
X
X
X
X
X
X
None
X
X
X
X
Amount of Time
Under 1/3
X
X
1/3 to 2/3
X
X
X
X
Amount of Time
Under 1/3
X
Under 1/3
1/3 to 2/3
Amount of Time
Required
X
X
X
X
X
X
X
1/3 to 2/3
Over 2/3
X
Over 2/3
X
Over 2/3
Effective: 06/01/11 & 10/15/13 Page 5 of 6

NOISE LEVEL:
Very quiet
Quiet
Moderate
Loud
Very Loud
Exposure Level
X
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employee may be directed to perform job-related tasks other than those specifically present in this description.
I certify that I have received a copy of this job description. I have read and understand the duties and responsibilities of this position.
X
Employee Signature Date
Effective: 06/01/11 & 10/15/13 Page 6 of 6