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  1. Arts & Humanities
  2. Communications
  3. Marketing
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
CHAPTER 4
CHAPTER 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 4
Chapter 3—Starting a Small Business
Chapter 3—Starting a Small Business
Chapter 3—Building Customer Satisfaction, Value, and Retention
Chapter 3—Building Customer Satisfaction, Value, and Retention
Chapter 3A Powerpoint Presentation
Chapter 3A Powerpoint Presentation
Chapter 3:! Positioning Services! !in Competitive Markets! !
Chapter 3:! Positioning Services! !in Competitive Markets! !
Chapter 3: Winning Markets: Market
Chapter 3: Winning Markets: Market
Chapter 3: Vision, Policy and Objectives
Chapter 3: Vision, Policy and Objectives
CHAPTER 3: THE RESTAURANT BUSINESS
CHAPTER 3: THE RESTAURANT BUSINESS