Greek ICT Forum Business ICT and Telecom Management Καταλύτες για επιχειρηματική ανάπτυξη Copyright © Siemens Enterprise Communications Schutzvermerk GmbH & Co KG./ Copyright-Vermerk All rights reserved. Business, IT and Communications Agenda Communication for the open minded Today’s Communications challenges Market trends Build value with Open Communications The principles of Open Communications What makes us different ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications Today’s Communications Challenges The Communication Dilemma: Fragmented Communications Mobile Domain IT Domain Human Middleware Premise-Based Hardware Model Expensive, Disparate Voice Networking Distributed Applications Voice Domain Increasing Mobility Essential for Business Comm. Platform with Applications Voice Network Multiple interconnected PBXs Meshed networks and complex routing User licenses tied to sites Proprietary hardware and devices ICT Forum Need to Modernize Business Processes and Team-Working Οκτώβριος 2007 Need to Converge IT and Comms Domains Γιάννης Γούσης Unacceptable Operations and Support Costs Siemens Enterprise Communications Market Trends The changing worlds of business and communication Business Trends Trends in Communication Highly distributed organizations and multiple time zones Additional remote workers due to social and environmental pressures Virtual companies as organizations outsource non-core functions Increasing difficulty to find and perpetuate differential advantage Focus on Total Cost of Ownership Continuous productivity and business process efficiency improvements Proliferation of the Internet and IP Multi-tiered convergence: Devices, SIP…… networks, and applications SOA….. Increasingreliance on mobile Reprise ofstandards SIP Hosted, –managed Service Oriented Architecture Increasing managed service spend, outsourcing and hosting Growth in IT ‘Consumerisation’ Security and continuity become vital to all organizations ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications Sustainable value through an Open Communications approach ‘ LifeWorks Vision Open Communications Strategy Where Know the do you future want of communications to go? Communication What are yourfor the open choices? minded ICT Forum Οκτώβριος 2007 Γιάννης Γούσης ‘ Execution OpenPath How Our elegant will‘ youand get logical there? path to Open Communications Siemens Enterprise Communications Open Communications Intuitive, mobile and synchronized communications Mobile Communications OpenPath Open Communications Voice Communications IT Communications Services Ecosystem The Seven Principles of Open Communications Business Unified Communications ICT Forum IT-based Communications Fixed Mobile Convenience Οκτώβριος 2007 Process Integration Γιάννης Γούσης Rich User Experience Business Continuity & Integrity Open Service Delivery Siemens Enterprise Communications Unified Communications (UC) Fax Messages Email Messages Voice Messages Short Message Service From PC ICT Forum From Phone Οκτώβριος 2007 Intelligence in Communications Dialup Laptop Γιάννης Γούσης Automatic Rules Siemens Enterprise Communications 7 The OutlookTM User Interface ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications 1. Unified Communications This means… The value to your organization is Unification of all relevant business communications (voice, e-mail, video, mobile and IM) into a simple, seamless experience Productivity gains through simplified access to information and resources, managed availability and collaboration Presence & rules-based communication Evolving, best of breed technology One & done communication Our proof points OpenScape, the leading and most flexible unified communication suite Unified devices & clients, including OpenStage ICT Forum Οκτώβριος 2007 “The collaborative efforts between Microsoft and Siemens will deliver a simple and flexible path to a complete range of unified communications solutions.” Anoop Gupta, Corporate Vice President Γιάννης Γούσης Siemens Enterprise Communications IT based Communications: What if you were able to..? Have a Data-Center Deployment Model With a truly Open System Architecture And a Global User Licensing Model That is able to Integrate with your Business Applications That Provides Smooth Migration and Investment Protection for your Current Network And Costs You Less to Operate and Maintain ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications HiPath 8000 Delivering Transformation HiPath 8000 Distributed Converged VoIP Traditional PBX TDM Communications IP Virtualized Open Communications IP IP SIP IP IP IP Multiple interconnected PBX Nodes Proprietary hardware and software Premises-based Users tied to sites Meshed networks Converged IP Network More open / standards Regional with remote branches Central or site specific applications Management Nightmare ICT Forum Οκτώβριος 2007 Open SIP Softswitch Data-Center Deployment Centralized Applications Carrier-class Resiliency Global User Licenses Users have rich media Management Dream Γιάννης Γούσης Siemens Enterprise Communications HiPath 8000 – Support for Infrastructure, Applications, and Business Processes Business Support Processes Applications WebSphere Your Business Process SAP with Presence Messaging – Xpressions Presence – OpenScape Productivity – ComAssistant S Contact Center – ProCenter or Genesys Infrastructure Media Servers Mobile Presence Networked HiPath 8000s HiPath 8000 Gateways Network Management SIP Phones SIP Clients Border Proxy / CAC Attendant ICT Forum Οκτώβριος 2007 Γιάννης Γούσης PBXs, IP PBXs Siemens Enterprise Communications 2. IT Based Communications This means… The value to your organization is Communications as a data center-based application Centralized design Embracing and developing standards , including SIP and SOA Reduced total cost of ownership Carrier-class scalability, security & resiliency Improved network management & control Standards based – no vendor lock-in Our proof points HiPath 8000, the leading SIP-based soft switching solution Development of HiPath 2000/3000/4000 to support SIP-based applications SOA based applications ICT Forum Οκτώβριος 2007 “HiPath 8000 is an example of SIP at its finest. It supports everything we tried that uses SIP, and its flexibility demonstrates what can be done when a company tries to follow the standard.” Wayne Rash, InfoWorld Γιάννης Γούσης Siemens Enterprise Communications Gateways HiPath 2000 HiPath BizIP Contact Center HiPath 3000 Meta Directory Specialized Solutions HiPath 4000 HiPath 2000 HiPath 3000 HiPath 4000 HiPath 5000 RG 8700 3rd Party HiPath 8000 Other G / Ws HiPath Services and Support Real-Time IP Systems Unified Communications Common Management Systems Applications Interworking – CorNet IP, Q.SIG and SIPQ HiPath Portfolio Applications, Real-Time IP systems, Gateways and Devices Endpoints ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications HiPath Applications Portfolio Unified Com, Contact Center, Security and Specialized Solutions Mobile Enterprise Unified Com. HiPath OpenScape HiPath Xpressions HiPath MobileOffice … Contact Center HiPath ProCenter Suite – Packaged Solutions Customer Solutions Security Physical, Logical HiPath SIcurity Cards HiPath DirX ID Access Management Open, Multi-Vendor Support Presence-Enabled Specialized 3rd Party Solutions Utilize Open HiMed Interfaces and Development HiPath EMS Tool Cases HiPath Hospitality HiPath Trading … Process-Integrated Preference-Based Real-Time Communications Development Platform HiPath 2000 ICT Forum HiPath 3000 Οκτώβριος 2007 HiPath 4000 HiPath 5000 Γιάννης Γούσης HiPath 8000 Other Competitive Systems Siemens Enterprise Communications IT and Communications, Healthcare ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications HiMed ... more than just communication entertainment Telephone TV / Radio Patient internet Video on Demand Intranet alarm and billing of services infotainment care, organisation, logistic around the patient integration Of existing applications (e.g. HIS, hospital information system) ICT Forum Οκτώβριος 2007 Nurse call SmartCard Terminal Server (Citrix, WTS) Building technology Γιάννης Γούσης Siemens Enterprise Communications Entertainment – Internet for patients entertainment and billing of services Access and billing involving the pay machine LAN / WLAN LAN / WLAN Cockpit 15’’ Multimedia Patient’s Notebook K800 Patient internet ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications Infotainment - Intranet/Alerting/Nurse call care, organisation, logistic around the patient intranet / services alerting / nurse call Cockpit 15’’ Multimedia Nurse call integration DAKS - Alerting MediSet Intranet / alerting / nurse call ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications Integration - SmartCard/Citrix/building technology Integration in existing applications HIS Building technology / room control Employees / - id-card Citrix / DirX Access to patients file Smart Card SmartCard / Citrix, WTS / building technology ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications HiMed ... more than just communication entertainment Telephone TV / Radio Patient internet Video on Demand Intranet alarm and billing of services infotainment care, organisation, logistic around the patient integration Of existing applications (e.g. HIS, hospital information system) ICT Forum Οκτώβριος 2007 Nurse call SmartCard Terminal Server (Citrix, WTS) Building technology Γιάννης Γούσης Siemens Enterprise Communications Analysts and industry experts recognise our ability to deliver Open Communications today Ability to Execute Gartner Magic Quadrant for Unified Communications 2006 Challengers Leaders 2006 Internet Telephony Magazine ‘ Cisco Systems Microsoft NEC Product of the Year OpenStage Siemens IBM Mitel Networks Avaya Interactive Intelligence Nortel Alcatel Oracle Teleware AVST Ericsson Niche Players Visionaries Completeness of Vision Source: Gartner, June 2006 “OpenScape is the most mature and open UC product in the market today” Gartner Magic Quadrant for Unified Communications 2006 2005 Rated “Very Good” SIP-PBX Rated #1 InfoWorld ICT Forum Οκτώβριος 2007 Γιάννης Γούσης “We found that the HiPath 8000 is an example of SIP at its finest. It supports everything we tried that uses SIP, and the HiPath 8000's flexibility demonstrates what can be done when a company really tries to follow the standard.” – Wayne Rash, InfoWorld Siemens Enterprise Communications Who is Siemens Enterprise Communications? Siemens Enterprise Communications is one of the world’s leading vendors of Open Communications solutions for enterprises of all sizes Sales (For Enterprise, FY 05/06) €3.337 bn Employees worldwide 15,000 Worldwide presence ICT Forum Οκτώβριος 2007 80 countries Γιάννης Γούσης Frost & Sullivan Enterprise Telephony Market Leadership Award, 2006 Siemens Enterprise Communications Siemens Enterprise Communications in Greece R+D Software Development Sales & Service 580 Employees Worldmarket activities Siemens Tele Industry SA HiPath Production Factory ICT Forum Οκτώβριος 2007 Γιάννης Γούσης Siemens Enterprise Communications