HiPath 4000 V3.0
The IT Switch for medium and large Enterprises
autumn 2005
Lothar Bauer, Com ESY HS LP
Agenda
HiPath 4000 - the IT Switch
1
HiPath 4000: the IT Switch
2
- ComScendo on a Button Suite
- Meet Me Conference Server (MMCS)
3
HiPath 4000 V 3.0
4
Customers Reference Stories
Com ESY HS LP
HiPath 4000 V3.0
February 2006
2
Gateways
Contact
Center
HiPath
2000
HiPath
3000
HiPath 2000
HiPath 3000
Meta
Directory
Specialized
Solutions
HiPath
4000
HiPath 4000
3rd
Party
HiPath
5000
HiPath
8000
RG 8700
Other G / Ws
Endpoints
Com ESY HS LP
HiPath 4000 V3.0
February 2006
3
HiPath Services and Support
Real-Time
IP Systems
Unified
Communications
Interworking – CorNet IP, Q.SIG and SIPQ
Applications
Common Management Systems
HiPath Portfolio
Applications, Real-Time IP systems, Gateways and Devices
Do you know ..
„By the end of 2007, traditional enterprise
telephony system manufacturers will have ceased
development (although not necessarily
production) and announced their intention to
discontinue support for their TDM-based PBX and
contact center systems within five years (0.8
probability)“
Source: Steve Blood Gartner September 2004
Com ESY HS LP
HiPath 4000 V3.0
February 2006
4
Building an Innovative, Competitive Enterprise
Integrated Network Architecture
IT Switch
HiPath 4000
IP Access Point
Gatekeeper / SIP
Registrar
Real-Time Enabled IP
Cornet IP / SIP
Infrastructure
DECT
PSTN
WLAN
Access
Point
WLAN
SMG
AP 3700 IP
Running on a Real-Time Enabled IP Infrastructure all of the building blocks of a smart
converged Data and Voice Network are working seamlessly together – IT integrated:
Lean IT Switch, Survivable Media Gateways, On-Campus Mobility Solutions based on DECT or
WLAN. Surrounded by a powerful universe of applications – increasing employees productivity
and helping the enterprise to stay competitive in the market.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
5
Der IT Switch
HiPath 4000 V3.0
HiPath 4000 V3.0
IT Switch
•IPOpen
Standard
Access
PointSupport H.323 and/or SIP
HiPath 4000
• Embedded/ Registrar
& hardened UNIX Derivate OS
Gatekeeper
• Highest available computing platform
• Networking architecture
• Time Zone Support for networked topologies
• Supporting up to 10k+ subscribers
• Extended Telco Feature Set
Cornet IP / SIP • Build-In MediaServer & Powerful Conferencing Unit
• Interface to all HiPath Applications based on CSTA, CAP, IP
• Compact PCI based flexible Server Platform
WLAN topology
• Full Redundant Solution based upon networked
Access
• Facilitating employee mobility
Point
• Providing a solid foundation for the deployment
of DECT
sophisticated, feature-rich services and solutions
PSTN
• On the Fly SW upgrades and patching
Real-Time Enabled IP
Infrastructure
WLAN
Survivable
Media Gateways
AP 3700 IP
Com ESY HS LP
HiPath 4000 V3.0
February 2006
6
SIP Registrar und H.323 Gatekeeper
IP Access PointHiPath AP 3700 IP
IT Switch
HiPath 4000
• Modular SIP Registrar and H.323 Gatekeeper
• Extendable up to … per 19‘‘ Shelf
• Ready to grow – supporting the agile company
• Security
• Survivability and Resilience Solutions
• On the Fly SW upgrades and patching
Real-Time Enabled IP
• Static and dynamic load sharing
Infrastructure
• Access Point Emergency functionality
• synchronization between Host and Access Points
WLAN (DECT
• Interface to Cordless Solutions
Access
installations) and (Voice
over) WLAN topologies
Point
Gatekeeper / Registrar
Cornet IP / SIP
DECT
PSTN
WLAN
Survivable
Media Gateways
AP 3700 IP
Com ESY HS LP
HiPath 4000 V3.0
February 2006
7
Access Point AP 3700 IP
Survivable Media Gateways
IT Switch
HiPath 4000
IP Access Point
Gatekeeper / Registrar
Cornet IP / SIP
PSTN
HiPath AP3700 IP
• More than 100+ operator / carrier approvals
• Full Support of Analogue (a/b, …. ) and
Digital (Sx, T1, E1, …) Interfaces
• Survivability Mode
• IT Switch failure: Full take over
and support of full
WLAN
ComScendo Feature Set Access
• LAN/WAN failure: Re-RoutingPoint
via PSTN
•DECT
Local Break Out
• Path Replacement
Real-Time Enabled IP
Infrastructure
WLAN
Survivable
Media Gateways
AP 3700 IP
Com ESY HS LP
HiPath 4000 V3.0
February 2006
8
Agenda
HiPath 4000 - the IT Switch
1
HiPath 4000: the IT Switch
2
ComScendo on a Button Suite
Meet Me Conference Server (MMCS)
3
HiPath 4000 V 3.0
4
Customers Reference Stories
Com ESY HS LP
HiPath 4000 V3.0
February 2006
10
HiPath 4000 V2.0 (HiPath 3000 V 6.0 & HiPath 5000 V 6.0 )
ComScendo on a Button Suite
The ComScendo on a Button Suite is a new feature for HiPath
systems beginning with HiPath 4000 V2.0 and HiPath 3000 V6.0 /
HiPath 5000 V6.0.
As part of HiPath
ComScendo
This functionality is designed for users consisting of devices:
optiPoint with display, HiPath Cordless phones (in realization) or
optiClient.
Benefits: increase desktop productivity
Com ESY HS LP
HiPath 4000 V3.0
February 2006
11
ComScendo on a Button Suite
EasyLookup
Call of the menu by push the
application button at the device.
12:21
On a Button
Meier
EasyLookup
Peter Suite
LDAP Search
Search
123456
EasyLookup
Search
Name:_
Name:M_
Dep.:
Name:Meier_
Name:Meie_
Name:Mei_
Name:Me_
eMail:
Mobil:
Tel.:
Name:Meier
+49(89)722-0
Engineering
peter.meier@compa
+49(173)123456
by Name
Number
P_
_
? ? ?HiPath
Choice of the desired function over
the arrow buttons of the device.
Input of the search parameters about
the number keyboard.
Apps. Menu
Confirmation of the input and
following display of the search
results.
Further information by pressing the
arrow buttons.
Dialling of the shown phone number
possible.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
12
ComScendo on a Button Suite
EasySee
Call of the function EasySee by push
the application button at the device.
Peter Meier
Peter
Meier
+49 89 722-0
PM
Engineering
+49 173 123456
Display of the results as a
PhoneCard on the PC.
Company
TSU
TSU E2
FFM
0815/501
EasySee
12345 Meier
Page
will open
Consultation
?
Peter.meier@company.com
EasySee
Com ESY HS LP
HiPath 4000 V3.0
February 2006
13
ComScendo on a Button Suite
EasyMail
Call of the function EasyMail by push
the application button at the device.
Max.Mustermann@company.com
Opening an e-mail window on the PC
with the e-mail addresses of all
conversational partners.
EasyMail
12345 Meier
eMail
Client will
Consultation
? be started
EasyMail
Com ESY HS LP
HiPath 4000 V3.0
February 2006
14
ComScendo on a Button Suite
EasyShare
Call of the function EasyShare by
push the application button at the
device.
Activation of Microsoft NetMeeting on
the PCs of the conversational
partners.
Meier Peter
Mustermann Max
EasyShare
12345 Meieris starting
Consultation ?
EasyShare
Com ESY HS LP
HiPath 4000 V3.0
February 2006
15
ComScendo on a Button Suite
Prerequisites
A system HiPath 4000 V2.0 with HiPath CAP V3.0 is needed for
the use of the ComScendo On A Button Suite.
ComScendo on a Button Suite requires optiPoint devices with a
display or an optiClient.
The application software module “Systray”
(part of the CAP V3.0) has to be installed on each PC of
ComScendo on a Button Suite users.
The functions EasyLookup, EasySee, EasyMail and EasyShare
can be established either on separate buttons or over a menu
which is called by a single application button at the device.
LDAP-Directory
- Corporate Directory with LDAP interface or
- HiPath UserManagement V2.0 with LDAP interface, if a
Corporate Directory isn‘t available.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
16
ComScendo on a Button Suite
Marketing and customer advantage
• the ComScendo on a Button Suite is free of charge
(Software is part of HiPath CAP V3.0)
Simplifying user typical IT applications
… during a call ...
... increases the efficiency …
of work sequences at the desk.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
17
Meet-Me Conference Server (MMCS)
for HiPath 4000 V2.0 & HiPath 4000 V3.0
Meet-me conferences allow participants to dial-in externally regardless of their location.
Highlights
● quick Return on Invest
● personal conferences
● 30-Channel or 60-Channel Configurations
● up to 20 callers per conference
● 1000 meet-me conferences can be set up
● VIP-conferences with reserved resources
● editing of configured conferences using any telephone or by the administrator
● browser-based administration from all or only authorized workstations
● Deployed as an Integral cPCI Server or as an Add-On
● Pre-recorded announcements and music on hold
Customer Benefits
● Lower Communications Costs by Hosting your Own Conferences
● Leverage Large Enterprise Functionality at Small Remote Sites
Com ESY HS LP
HiPath 4000 V3.0
February 2006
18
Agenda
HiPath 4000 - the IT Switch
1
HiPath 4000: the IT Switch
2
ComScendo on a Button Suite
Meet Me Conference Server (MMCS)
3
HiPath 4000 V 3.0
4
Customers Reference Stories
Com ESY HS LP
HiPath 4000 V3.0
February 2006
19
HiPath 4000 V 3.0
Highlights
• SIP for subscriber and Trunking (according SIP Standard !!)
Neu
• SIP-Q link to HiPath 2000/3000/5000/8000
• Signaling and Payload Encryption for HFA and IP-Trunking
• support of different time zones for IPDA locations
• group call (parallel ringing on several devices)
Com ESY HS LP
HiPath 4000 V3.0
February 2006
20
SIP - Open Standards Support
Delivering Smooth Integration and Migrations
Integrated SIP Gateway Card
 HG 3540 Gateways Supported on All Access Points
 Can Be Deployed / Configured
 Trunks to Carriers
 Trunks Between Systems
 Application Integration
 Endpoint Registration
Home Office
Branch Office
WAN
SIP Carrier
Network
HiPath 4000
AP 3700 IP
Com ESY HS LP
HiPath 4000 V3.0
February 2006
21
Open Standards Support
The Value of Session Initiation Protocol (SIP)
Why Is SIP Getting So Much Attention?
Benefits to the Customer...
 Presence and Permission-Based Communications
 Foundation for Interoperability and Solution Choices
Benefits to the Market...
 Communications Solutions Become More “OPEN”
 Solutions Become Less Proprietary
Benefit to Developers...
 Developers Have Standard for Development – to Create Valuable New
Applications for the Entire Market
All of This Results in
Speeding Up the Enterprise!
Com ESY HS LP
HiPath 4000 V3.0
February 2006
22
Open Standards Support
The Value of SIP Trunks
What Is Customer Value for SIP Trunks?
Now True Convergence of Voice and Data on PSTN Trunks!
 Reduce Operational Expenditure
 Eliminate the Need for T1 Gateways
with Convergence at the Demarcation Point
 Rapid Provisioning of Trunks
for Seasonal / Business Purposes
Higher Quality of Service
 Reduce Voice Latency with Elimination of TDM Conversions
Increased Features and Functionality
 End-to-End IP Feature Transparency
 Secure VoIP Trunk
 Technology Lends Itself to SRTP Over SIP Trunks
Com ESY HS LP
HiPath 4000 V3.0
February 2006
23
HiPath 4000 V3.0
SIP Gateway HG 3540 V2.0
The SIP Gateway HG 3540 V2.0 (board STMI V2) offers the possibility to configure SIP
subscriber and SIP Trunking in parallel. Existing HG 35x0 V2.0 Gateways can be reconfigured to a SIP Gateway.
Planned features:
• SIP subscriber:
Basic Call, CLIP/CLIR, COLP/COLR, Call Hold / Retrieve,
Call Transfer
• native SIP:
Basic Call, CLIP/CLIR, COLP/COLR
• SIP-Q to HiPath 8000 V2.0 :
CLIP/CLIR, COLP/COLR, CNIP/CNOP/CNIR, Call Transfer,
Call Hold / Retrieve, Call Completion, Advice of charge etc.
• SIP-Q to HiPath 4000 V3.0 :
CorNet NQ tunneling like already known from IP-Trunking
Restrictions: SIP subscriber cannot access system features like conference, call back, message
waiting indication etc.
CLIP/CLIR: calling line identification presentation / restriction
COLP/COLR: connected line presentation / restriction
CNIP/CNIR: calling name identification presentation / restriction
CONP:
connected name identification presentation
Com ESY HS LP
HiPath 4000 V3.0
February 2006
24
Securing VoIP
End-to-End Secure Communications on HiPath 4000
End-to-End Secure Communications
 Packets Encrypted via Standards
 RFC 3711 for Payload Encryption
 128-Bit Advanced Encryption Standard (AES)
Implementation
 H.235 Annex D (Message Integrity) in H.323 Environments
 Both Devices Must Support Encryption for Security
 Deployment Service (DLS) Pushes Configuration
to All Supported IP Endpoints
Secure
optiPoint 410
economy plus
standard
advance
optiPoint 420
economy plus
standard
advance
optiClient 130
LAN
HiPath 4000
DLS
HiPath 4000
Com ESY HS LP
HiPath 4000 V3.0
February 2006
25
Securing VoIP
Is There a Business Need?
Reasons to Protect and Secure Voice Calls...
 Executive Discussions – Plans, Strategy, HR
 Employee Discussions – HR, Financial
 Customer Discussions – Financial, Personal, Identity
In the Wrong Hands, Conversations Can Result in...
 Loss of Privacy
 Unfair Competitive Advantages
 Legal Ramifications
Since Billions of Dollars Are at Stake, Assume That an
Attacker Will Do Anything to Get the Information
Com ESY HS LP
HiPath 4000 V3.0
February 2006
26
Securing VoIP
Where Does Encryption Work – or Not Work?
Encrypting Voice in a Mixed Environment
Useful to Secure:
 On Corporate IP Network Where One IP Endpoint
Is Talking with Another IP Endpoint
 Across an Internet Connection Even without
a VPN Connection
Doesn’t Provide Security:
 PSTN Connections Are Subject to Same Risks as Before
 Connection to Legacy Devices – Digital or Analog
 Applications That Do Not Support Encryption
 3rd Party Applications, Messaging, Conferencing, etc.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
27
HiPath 4000 V3.0
support of different time zones
WAN
HiPath 4000
Teleworker
Branch location with IPDA
system time
8.00 a.m.
Local time branch
10.00 a.m.
Local time
9.00 a.m.
Supported time corrections (per user):
- time display in idle state
- times of call log and call back
- correction of Time/Date button.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
28
HiPath 4000 V3.0 - Group Call
Serving Mobile Workers Cost Effectively with Parallel Ringing
One Number Service (ONS) Master
 optiPoint Telephone
or
ONS Members
One Number Service (ONS) Members
 Cellular Telephone (e.g., GSM) + 2 Internal Devices
Features
Alternate
Network
 Call Waiting, Call Forwarding, etc.
or
LAN
HiPath 4000
ONS
Master
Com ESY HS LP
or
Supporting Mobility and
Decreasing Risk of Toll Fraud
maximum:
1 Master + 2 members
HiPath 4000 V3.0
February 2006
29
Agenda
HiPath 4000 - the IT Switch
1
HiPath 4000: the IT Switch
2
ComScendo on a Button Suite
Meet Me Conference Server (MMCS)
3
HiPath 4000 V 3.0
4
Customers Reference Stories
Com ESY HS LP
HiPath 4000 V3.0
February 2006
30
Agenda
HiPath 4000 - the IT Switch
1
HiPath 4000: the IT Switch
2
ComScendo on a Button Suite
Meet Me Conference Server (MMCS)
3
HiPath 4000 V 3.0
4
Customers Reference Stories
Com ESY HS LP
HiPath 4000 V3.0
February 2006
31
SAP Leverages VoIP with Siemens
SAP’s Goals:
 Reduce Operating Expenses and Real Estate Costs
 Enable a Common User Experience
 Leverage Investment in Existing WAN / LAN Infrastructures
The Siemens Solution:
 Standardized on a Single Real-Time IP System to Enable VoIP
Networking and IP Desktops and Soft Clients:
 Create a Single Network
 Centrally Managed
 Includes Voice and Data Traffic
 Unified Messaging and HiPath DeskSharing
Business Benefits:
 Reduced Capital Investment by Deploying Soft Clients
 Eliminating the Cost of a Telephone on Every Desktop
 Streamlined the End-Users’ Desktops with
Productivity Enhancing Features
 Minimized Real Estate Expenses Through
a “Work Anywhere” System
Com ESY HS LP
HiPath 4000 V3.0
February 2006
32
Sony Pictures Entertainment
Business Needs:
 Enable a Highly Mobile Workforce
 Increase Revenues in the Communications Profit Center
 Decrease Network and Telecom Costs Associated with
Incompatible Systems
The Siemens Solution:
 Multiple HiPath Real-Time IP Systems
and IP Shelves Supporting 8 Sites
 IP Networking
 Unified Messaging
 One-Number Follow-Me Service
 Centralized Management Software
Business Benefits:
 $300K Savings in Reduced Maintenance
 Additional Savings in Network Costs,
Management Savings
 Increased Revenue from P&L Center Bill-Backs
Com ESY HS LP
HiPath 4000 V3.0
February 2006
33
Nissan North America
Drives Business Value with HiPath 4000
Nissan’s Goals:
 Cut Costs by 15%
 Increase Revenue by Selling an Additional 1,000,000 Cars
The Siemens Solution:
 Standardized on a Single Platform to Enable VoIP Applications and Desktops
 Implemented North American VoIP Network
 Provided Global Services
 Project Management
 IP Networking
 Contact Center Consulting
Business Benefits:
 Leveraged VoIP Network to Decrease
Telecom Operating Expenses by 15%
 Through IP on the Desktop, Reduced Capital
Acquisition by $80K
 Improved Customer Satisfaction by Deploying
Best-of-Breed VoIP Contact Center Technologies
Com ESY HS LP
HiPath 4000 V3.0
February 2006
34
Vielen Dank für Ihre Aufmerksamkeit!
Fragen und Antworten ?!
LifeWorks@Com
Making Life
Easier.
Making Life Work.
Com ESY HS LP
HiPath 4000 V3.0
February 2006
35