OpenScale Services Value Presentation Location Date Speaker & Title Siemens Enterprise Communications Page 1 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Welcome to OpenScale Services Agenda Support Strategy OpenScale Framework Open Communications Portfolio New OpenScale Service Offers Additional Services In Summary Page 2 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Identifying the Path to success Three key questions: Opportunity 1. What is core to your business? 2. What are your technology gaps? Risk 3. How will you balance and manage risk? OpenScale Services Portfolio Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved OpenScale Services Framework Assists in defining your requirements OpenScale Services Framework Business Case Justification Technology Strategy Implementation Expertise Monitoring and Management Customization and Optimization Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Open Communications Portfolio Solution Areas IT Telephony HiPath OpenScape Converged VoIP UC Software HiPath 3000 (SMB) HiPath 4000 (LME) OpenScape HiPath Unified UC App. Communications Xpressions 4000 Edition Mobility Customer Interaction Security Service Management OpenPath HiPath Mobile Connect HiPath Wireless HiPath ProCenter OpenScape Suite UC Server Voice UC Mobility Video Messaging Contact Center For LME OpenStage OpenScale Devices Services OpenScape Office HD Integrated UC Appliance Approach Video For SMB Business Continuity Compliance Identity & Privacy Threat Mitigation Lifecycle Professional Managed Hosted The optimum path to unified communications: OpenScape works with any telephony, IT or client infrastructure Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved OpenScale Service Packages North America OpenScale Essential Software* OpenScale Essential OpenScale Essential On-Site* OpenScale Essential Plus OpenScale Assurance Evaluate Improve Infrastructure Applications Design Solution & Migration Design Services Security Implement Operate Global ITIL Based Managed & Lifecycle Services Product agnostic – applicable to our product portfolio One contract for all services Complete pre-assessment Services Continual Improvement Services A comprehensive replacement of our current Lifecycle and basic Managed Services Plans Implementation & Project Management Services *Available in US only Packages constructed with elements from the global Common Service Catalog Packages adapted to be competitive in North American marketplace Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved OpenScale Operate Plans Customer manages domain operation Customer manages end-end performance SEN manages the operation of your UC environment Essential On-Site Essential Plus SEN fully manages your UC environment and end-to-end performance Assurance Basic Break/Fix Service Essential Plan enhanced with Monitoring and Service Desk White-glove offer that includes Essential Plus elements and • • • • • • Bundles traditional Maintenance with basic Managed Services • Equivalent to Lifecycle with Fault Monitoring and Service Desk • Can be enhanced with optional service elements • Software Subscription • Routine remote software • Onsite phone replacement Remote Software Support Configuration Restore Onsite Hardware replacement Selectable SLA’s Can be enhanced with optional service elements OpenScale Essential and OpenScale Essential Software Only plans provide remote software support for UC platforms and leverage your in-house expertise Multi-Technology, Multi-Vendor Communications Platforms and Applications Page 7 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Openscale Essential On-Site Plan What is it? What value can I expect? On Call Management Provides hardware and software “break/fix” support Remote Service On-site Service Spares Parts Service Desk Management Call Desk Continuity Management Configuration Restore Page 8 Siemens Engineers to identify, and resolve technical issues Service Level Agreements aligned to your business needs A channel for communications 24x7x365 Configuration restore, restoration of data from customer provided backup Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved OpenScale Essential Plus Plan What is it? What value can I expect? The components of Essential On-site and: In addition to the services delivered from Essential On-site: Service Desk Management Service Desk Network Control Management Single point of contact for all your infrastructure needs Voice Monitoring Server Monitoring Network Monitoring Application Monitoring Pro-active monitoring, incident and problem management Delivery of Management reports Service Management Service Level Management Service Level Review Page 9 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved OpenScale Assurance Plan What is it? What value can I expect? The components of Essential Plus, but also: In addition to the services delivered from Essential Plus: Software Subscription Provides Software version upgrades Provides new software versions to keep your system at the most current release Change Management Remote Routine Software MAC Unlimited routine remote software moves and changes A true white glove offer that can help Onsite Phone replacement enhance the agility, efficiency and effectiveness of your enterprise Page 10 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved OpenScale Services Summary New OpenScale Services Packages provide Alignment with ITIL and Software Support Models Recognizable structure for IT managers Product agnostic Global consistency Services in U.S. are defined and delivered identically worldwide, but market sensitive Contract simplification One contract for all services Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Siemens Managed Services Portfolio What‘s available today? We manage your telecommunications infrastructure and applications, allowing you to focus on your core business. Service Desk Program Management Multi-vendor management and maintenance Asset Management Communications Cost Management (CCM) Services Recurring Staff Supplement Mobile Services Voice Services Full Outsourcing Hosted IVR and VoIP Services Proactive Network Monitoring LAN/WAN, VoIP, HiPath, Wi-Fi, routers and switches, 3rd party servers Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Building the Business Case Managed Services can save 15% or more! Areas of Impact Reduce Costs Lower MAC and subcontractor costs User assistance Incident and problem management Change management Release / configuration management Vendor management Convergence monitoring Program management Reduced support staff expenses Contract management / consolidation Reduce tools / infrastructure investments How Siemens Delivers Defined methodology Economies of scale Tools Multi-vendor skills Siemens purchasing power Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved The Value – Customer Reference “OpenScape Voice has enabled us to deliver advanced UC features to all users over time, helping to increase efficiency and improve collaboration. With the improved flexibility, scalability and integration with existing business processes, we can more effectively serve the needs of our customers.” Mark Sprock Manager of Communications, Duquesne Light Mission and Objectives: Solution: Providing electric energy and service to more than half a million customers in southwestern Pennsylvania Ensure business continuity for subscribers, maintain constant contact with customers OpenScape Unified Communications (UC) Server and OpenScape Voice Application – the foundation for a centralize, IP-based infrastructure VoIP endpoints enabled via OpenSOA architecture Streamline infrastructure and reduce costs OpenPath transformation options for legacy systems Deliver new UC and mobility features with a consistent user experience Centralized data center deployment model Business Issues: Value: Future-proof complex multi-vendor environment for next generation requirements Transparent cost structure through unique financial port/user model Reduce high cost of on-going service and maintenance Highly resilient, scalable infrastructure with predictable transition model Support UC and IP strategies for the entire enterprise with investment protection Streamlined management of all platforms and solutions Page 14 Significantly reduced on-going maintenance and TCO Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Services Success in Every Sector Industry / Retail Services / Utilities Finance Industry Public / Healthcare Page 15 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved Why choose Siemens for Service delivery? Global Presence and Customer Base Multi-Vendor Management World-Class Service Delivery Infrastructure Global Service Skills & Accreditations Complete, Flexible Service Portfolio Page 16 Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved You can Page 17 right now! Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved.