Position:
Head of Development & Communications
Responsible to:
Director of Business Development
Responsible for:
Development Manager
Communications & Events Coordinator
Communications & Development Officer
Marketing Officer
Salary:
To £40,500 plus 6% employer pension contribution
after 6 months service
Length of contract:
Permanent
Job Description and purpose of the job
Toynbee Hall is a community organisation that pioneers ways to reduce poverty and
disadvantage. Based in the East End of London, we give some of the country’s most
deprived communities a voice, providing access to free advice and support services
and working with them to tackle social injustice. We have been a catalyst for social
reform in the UK for more than 125 years, and continue to bring together
communities, organisations and policy-makers to create new ways to help those who
find themselves in poverty today.
The impact of our work is, in many cases, life-changing. But to sustain this impact,
we need to continue to raise money to support our ongoing work; and we need to tell
people about the difference we make.
This hugely exciting role comprises three core elements: firstly, provide strategic lead
for Toynbee Hall’s fundraising activity, including driving forward our aim of doubling
our general fundraising income over the next four years; secondly, working with the
existing communications team, oversee Toynbee Hall’s programme of external
communications and PR; and thirdly manage discrete marketing activity related to
service provision and commercial products and services.
Main Duties and Responsibilities
Development and Fundraising

Plan, manage and develop Toynbee Hall’s general fundraising activity, including:
-
Manage and grow our individual donor base, including high-net-worth
individuals.
Develop and manage existing and new corporate relationships, including
employee fundraising and strategic relationships.
Develop and manage existing community fundraising groups.

Identify, develop and deliver new fundraising activity, using the breadth of
Toynbee Hall’s assets as appropriate.

Oversee existing and ongoing service fundraising (including T&F and Statutory)
activity, headed by Development Manager.

Contribute to the delivery of Toynbee Halls’ Vision 2020 strategy for the
redevelopment of the Toynbee Hall Estate, working alongside the Development
Manager, Senior Managers and Development Board.

Ensure effective financial reporting and donor monitoring systems are
maintained.

Represent Toynbee Hall among current and potential fundraising stakeholders
and ensure effective, ongoing, relationship management.
External Communications


Lead existing corporate communications functions: working alongside
Communications & Events Coordinator and Communications & Development
Officer, provide corporate lead on external communications, including:
-
Delivery of a rolling programme of external communication, promoting the
Toynbee Hall brand and the impact of our work.
-
Advice and guidance to other areas of the business, including developing
and managing communications forums/staff groups, related to external
communication activity and ensuring all communications adhere to
organisational branding guidelines.
Agree and meet key performance indicators to measure the effectiveness of
communications activity across each audience group.
Marketing

Lead existing marketing function: working alongside existing Marketing Officer,
provide support in planning and executing discrete marketing campaigns related
to existing or new commercial ventures as well as existing or future service
delivery.
General

Agree and effectively manage Development & Communications budget (currently
c£200k) for the delivery of planned activity. Periodically review and report on the
resources required to deliver agreed outcomes. Ensure effective risk
management is undertaken.

Contribute to Toynbee Hall’s overall strategic and business planning.

Undertake other tasks as may be reasonably required from time-to-time.
Managing People







Develop and support an existing, high performing team.
Ensure that Toynbee Hall’s HR procedures are fully implemented.
Provide support and performance management to direct reports.
Ensure that appropriate training and development opportunities are identified to
support the people to meet their objectives and develop their skills and
competencies.
Manage recruitment/use of interns and volunteers where necessary.
Ensure the effective use of interns and volunteers.
Monitor and report on progress to the Senior Management Team and the Trustee
board as appropriate.
Managing Yourself



Work to an agreed twice-yearly work-plan meeting targets and milestones
Prioritise and manage your own workload
Take responsibility for your personal development and seek out opportunities for
support and development
Learning and Development
Toynbee Hall provides all necessary induction and project training. We encourage
and, where possible, support the upgrading of appropriate skills and qualifications as
well as other learning and development opportunities. All employees will receive
regular support and supervision to facilitate their learning and development.
Volunteers
Volunteers are at the heart of Toynbee Hall’s work. The organisation is committed to
involving volunteers in its continuous development and to offering volunteers the best
of experiences. All Toynbee Hall staff members will be expected to support the
volunteering ethos and to work alongside the volunteer team to promote and facilitate
the involvement of volunteers wherever appropriate.
Location and Working Hours
This post is office based at 28 Commercial Street, London, E1 6LS.
Working hours will be 35 hours per week over 5 days, plus 1 hour for lunch each day.
Exact working hours is dependent on organisational priorities and some flexibility to
working hours is offered at discretion of line manager.
Person Specification
Requirement
Education/
Training
Essential
Degree level or equivalent experience.
Experience
(1) Previous experience of working in a
fundraising/development role.
(2) Track record of innovation.
(3) Proven ability to develop and implement
new strategies and plans.
(4) Proven ability to work across wideportfolio of work.
(5) Experience of balancing competing
priorities.
(6) Managing a team.
Skills
(1) Ability to develop and exploit revenue
generating opportunities created through
outstanding communications.
(2) Ability to make most with limited budgets.
(3) Proven networking skills, with a proven
ability to build and manage external
relationships and partnerships.
(4) Ability to translate new ideas into
practice.
(5) Ability to influence.
Knowledge,
understanding &
awareness
Empathy with the work of Toynbee Hall.
Personal
attributes
(1) Willingness to occasionally work out of
hours, as organisational priorities dictates.
(2) Entrepreneurial.
(3) ‘Do’er’ as well as ‘thinker’.
Desirable
(1) Experience working
within direct marketing or
corporate relations
function.
(2) Previous experience of
combined fundraising and
communications role.