Arindam
Ghosh
Telephone:
(Mobile)
9885251360
Contact by
email:
Date of Birth:
31 Dec 1969
Experienced in Oracle DBA,Operations,I.T. Infrastructure &
Networking
Job Objective:
Oracle DBA / Networking /IT Infrastructure
Total Years of Experience: 18.00 years
Location Preference:Anywhere in South India
Education
 B.Sc (General) from Calcutta University in 1985
 PG Diploma (Computers) from Calcutta University
Other Qualification(s)/ Certification(s)/ Programme(s) Attended
 Honours Diploma in Systems Management from N.I.I.T., Calcutta,
1986
 Customer Service and Stress Management from Xavier Institute of
Management, 1996
 Microsoft Certified Professional on WINOWS 2000 Server and
Professional. Cisco Certified as CCNA (Cisco Certified Network
Associate) (2001)
Summary of Skills and Experience
Critical Exposure: Operations & Technical Aptitude.
Sound understanding of LAN/WAN technologies. Installation,
configuration and Maint. Of Data Cirquits.
Vendor/Asset Management & Quality Management Systems.
Focused on taking operational data and processing to provide information
for modifying operating policies and procedures and ultimately improving
the bottom line directly.
Ensure all queries are resolved on priority basis & respond to customer
feedback.
Constantly assess & improve on periodic analysis of large teams and boost
team and individual efficiency. Review and redefine processes to increase
levels and reduce costs. Incorporation of rigorous processes and robust
project management controls and techniques that ensure delivery of
highest quality results to the clients
Critical Exposure: Manpower & Team Handling Experience.
Ability to analyze transparently, notify, involve in resolution, co-ordinate,
escalate and correctly assign problems along with a team and display the
stature to be a Operational/Tech Head, with ability to motivate and drive a
team. Assuming leadership role for out-of-hours trouble resolution
process. Help in building a team, committed to the business objectives.
High on team building and reaching deadlines of assigned projects and
ensuring the project deliverables are met adhering to strict quality levels.
Leadership skills to manage internal & external customers & drive new
initiatives.
Critical Exposure: Multiple issues handling experience
Provide technical support & resolution for services affecting current and
new projects. Leadership, vision & ability to drive IT initiatives to add
value to business processes, making IT a strategic support function
aligning it with the company\'s business strategy. Ability to articulate a
clear policy with respect to operations. Assist in corporate IT policy and
aligning IT strategy with business strategy & goals. Planning and
conducting Internal Audits as a Lead Auditor.
Align processes and & business strategies and look at synchronization of
related issues i.e. investments, new technologies, policies & manpower
deployment, & shift management.
Ensure customer metrics are met/exceeded as per Service Level
Agreements. Have the ability to think out-of-the-box and be able to
operate within organizational constraints. Translate business requirements
into the technical specifications.
Critical Exposure: International Interaction Exposure & Exposure at
all levels of Mgmt.
Constant interacting with the Geographies of the companies, America,
Europe, Australia n Asia Pacific. Interact nationally at all levels of
management to Implement new initiatives, analyse problems, train and
guide users & develop an IT policy in tune with the company\'s
requirements as per global standards.
IT Skills
Skill Type
Skill Name
I.T.
Infrastructure,Budgeting,Vendor
Tools/Others
Management & Overseas
Customer Support
DATABASE Oracle 9i
NETWORK Domestic/Inter WAN Setup
OS
UNIX/WIN 2K
Work Experience
May' 2004 - Till date at
Asst.Manager Corporate Planning I.T.(Data Admin,Ne
Job Profile/Company Profile :
Responsible For Oracle DBA,Corporate IT Strategy,Vendor Mgmt &
Project Deliverables.
Jan' 2001 - Mar' 2003 at
I.T. Co-ordinator- Operations & Technology
Job Profile/Company Profile :
Reporting to Asia Pacific Tech. Head and Admin. To C.F.O., Philip
Morris, India Corporate office.
Philip Morris H.Q. at New York, is the largest FMCG company
globally,and having plants and offices globally. As a I.T. Mgr Operations & Technology for Philip Morris Ltd. involved in installation,
administering and supporting the PMIS (Philip Morris Information
Services) Global Network & S. Asia Data Centre.
Responsible for the following activities:
Designing and freezing the specs. For Hardware and Software for the
India Network
Responsible for shift level activities and issues, manage ongoing shift
level projects, updating work practices to enhance individual efficiency
and effectiveness, & carry out periodic analysis
Capable of motivating a team to consistently deliver excellence in
performance. Continuously review and redefine processes to increase
levels and reduce costs. Planning and execution of various Process
Improvement Plans. Incorporation of rigorous processes and robust
project management controls and techniques that ensure delivery of
highest quality results to the clients
Designing of LAN within Plant for 100 Nodes, Voice (EPABX/VSAT) &
Direct DOT Lines Administering the Entire India Region.
Getting Network Diagram approved from concerned Govt. Desks for Data
and Voice transfer. Getting VSAT, WPC license approved from Govt.
Departments.
Analyze, and resolve problems in co-ordination with Vendors, Problem
Analyst Team.
Scheduling Backup on DLT Tapes (40/80) for each server using Legato
Software.
Implement and commission IT Network and Infrastructure under present
MIS Budget
Vendor Management. (IT Related (IBM, COMPAQ, CISCO, APC etc.),
Electrical & Civil Contractors)
Recruiting of Info. Tech. Personnel
Achievement/Projects :Have been congratulated by President, Philip
Morris, Asia Pacific, and Hong Kong and by Principal Communications
Expert, Phillip Morris Information Systems, Melbourne, for successfully
completing the Project before dead line.
Have been chosen and awarded by C.E.O., Philip Morris International,
Stock Options of Philip Morris International, 120 Park Avenue, New
York, U.S.A. as an appreciation for successful completion of work.
Have been awarded Best Employee, Customer Care for the Region by
Country Manager, Maerskline for the year 1997.
Jul' 1996 - Dec' 2000 at
Systems Manger Technology and Operations (Eastern
Job Profile/Company Profile :
Group, H.Q. at Copenhagen) involved in administering and supporting the
Global Network of Maerskline on a WINNT SNA Server platform.
The A. P. Moller Group activities include Pharmaceuticals, Shipbuilding,
Drilling, Airlines, Railways, Information Technology, Manufacturing
Plastics,Ship Building etc., other than shipping.
Implementing/Networking other locations in Eastern India to our Global
Network. This dedicated Network runs various On Line Applications like,
Tracking, Rate Requests, Pricing, Equipment Analysis, Cost Management.
On Line updations, E-mailing, Financial Systems and other value added
applications for the customer.
Responsible for the following activities:
Networking all PCs on a WinNT SNA Server WAN Platform.
Implementing Data and Voice Channels.
Operational administraion of the entire Eastern Region Domain
Shift Mangagement and Team Handling of the Entire Region.
Y2K analysis of Software and Hardware of all Service Vendors like Port
Trust, Indian Customs, Power Supply Generation Corporations and Indian
(Calcutta), Telecom Train users on our Global Systems and LAN Systems
Troubleshooting and develop user friendly software as per user
requirements.
Maintain higher uptime of Network Deliverables so as to enable Customer
Satisfaction.
Other functions include testing and procuring communication equipment
as per requirements, Monitor Optimal, utilization of system, Keep stock of
all equipment,
Train users , Participate in Revenue and Capital Budgets, test out, procure
and implement software and hardware for the entire Eastern India.
Achievement/Projects :Awarded Best Employee(Internal Customer
Service) in the year 1997.
Additional Details
Experience:
Period 18.09.95 - 17.06.96
Served as Team Leader at Digitech, a Subsidiary of Digitech Inc.,
U.S.A. Responsible for following activities:
Interacting with Various Clients for System Study for LAN/WAN
connectivity.
Analysis of client requirements.
Design and Develop System Reports along with Development team
Interacting with Marketing Desk and maintaining status record of team
members.
Implementing entire Networking (WAN/LAN) on a WinNT platform for
clients.
Regular Follow with the clients.
Training Clients to work on the Network.
Testing out Customized Software projects developed by the team
members Testing out the entire Project and monitoring same as and when
required.
Period 1.9.93 - 15.9.95
Served as Asst.Mgr.Customer Automation at DHL Worldwide
Express. Responsible for the following:
Client Support - Networking client servers to DHL's server
Constant interaction with key account clients .Was responsible for
implementing this project for the entire Eastern Region.
Was solely responsible for implementing for all Major Accounts.
Responsible for training Customers to connect (Dial Up) to DHL Server at
E. Region
Successful implementation of project helped DHL to save on Man Hours,
Salary, Staff, Overheads additional requirements.
This lead to Customer Satisfaction and manifold increase in business. Was
thus responsible for able to help DHL divert much needed funds to other
spheres.
Period 1.9.89 -30.8.93
Served as MIS Incharge in Cygnet India, a Tea Export House
Responsible for the following activities:
Systems Analysis of the entire TEA EXPORT Project
Coding & testing programs & Implementation after necessary changes.
Train users. Networking of all PCs. Audit and make all software and
Hardware Y2K compliant
This system helped the organization in "tasting of teas", blending various
teas as per buyers' requirements, keep a strict inventory, reduce wastage
whilst blending and packing, generate export and Shipping
Documentation as per Reserve Bank of India's regulations. This system
also resulted in increasing Exports, thus recovering the entire costs on
Hardware and software within a period of six months only.
Period 5.1.85 - 29.8.89
Served as Junior Programmer at Development Consultants Ltd. H.Q.
at Philadelphia.
Responsible for MIS/Data Processing for various Nationalized Banks,
S.A.I.L and the development of the following projects.
As a Project Leader was involved in the design and development of a
Payroll system for a Large Jute Manufacturing Firm. This highly flexible,
Menu driven System automated the entire HRD Division.
ENVIRONMENT: IBM-PC, FOXPRO, MS-DOS
As Senior Programmer in a multilocation Unit dealing in Granites Exports
(8 locations). Exports in India was involved as in the design, development,
implementation and training (at various locations) of a Manufacturing and
Export Documentation System. and increasing exports to various
countries.
Period 1991 - 1993 As a Programmer/System Analyst was associated
with the following projects.
As a Technical Solution Provider/Analyst for Singapore Airlines (India
Pan Country Region) was involved in Setting up a Local Area Network
and develop a customized software which met all the requirements of the
Finance Division and the Sales/Customer Support Division was also
responsible for enhancing /upgrading Stand Alone Software to LAN
compatible, train end users to use the system and report generation .The
entire project was standardized through clearly defined parameters set by
their Head Office at Singapore
As a Programmer for CITI BANK N.A. developed a system to provide a
standardized and clearly defined process through which CITI BANK N.A.
(Eastern India) could meet the inquires of all internal fund allocations.
This system enhanced their internal confidential fund allocations, which
was earlier done manually.