DHL Global Forwarding
Hong Kong
Customer Care
WE CARE TO LISTEN
As a customer-focused organization, DHL Global Forwarding treasures and cares for our
customers’ experience with us. Our Customer Care serves as a communication platform to
actively listen and respond to your requests and suggestions through our professional feedback
handling processes.
Our Functions & Feedback Handling Processes
• Listen to customers’ opinions in anyways they are expressed
• Turn all contributing opinions into service improvement opportunities
• Strive to reach customers’ satisfaction or even to exceed their expectations
Customer‘s
Feedback
Case
Analysis
Initial
Resolution
Progress
Update
Our Customer Care Professionals Are Ready to Listen to You
Tel: +852 2218 6222
Email: hkgcustcare@dhl.com
Service Hour:
Monday – Friday: 0900 – 1800
Saturday: 0900 – 1300
Sunday & Public Holiday: Closed
Apprise
Result