JOB DESCRIPTION
1.
2.
JOB DETAILS
Job Title:
Shop Manager
Hours:
37.5 hours per week over 5 days, to include Saturday
working
Base:
Rowcroft Hospice Shop
Location:
Wellswood
Reports to:
Retail Operations Manager
Accountable to:
Retail Operations Manager
Tenure:
Permanent Contract
JOB PURPOSE
To successfully manage our boutique by meeting sales targets and working
with the local community to encourage goodwill towards the Hospice through
professionalism and good practise.
3.
DIMENSIONS
This post has no budgetary implications, however, each shop has its own team
of volunteers and the postholder must be aware of the budgetary implications
for the shop.
4.
ORGANISATION CHART
(See attached)
5.
PRIMARY DUTIES AND RESPONSIBILITIES
General Key Result Areas
6.
7.

Achieve maximum sales through careful selection of goods and prices
that best suit the shop’s location to ensure targets are met.

Working with Gift Aid and encouraging volunteers to promote and
generate more income to achieve annually set budget.

Email and communication with all Rowcroft Shop Managers and Retail
Operations Manager.

Maintain high visual standards in the shop. Ensure that goods are
displayed in such a manner as to encourage sales and repeat custom.

Cashing up and balancing takings accurately through using the Epos
system.

Maintain the public image of Rowcroft through good practice and
excellent customer care, interacting sensitively with our donors and
members of the public.

Maintain a very clean and tidy shop with particular emphasis to areas
where customers have access, ensuring the premises is well presented
and Health and Safety Regulations are adhered to.

Maintain high levels of security of the shop building and its contents
whilst on the premises in accordance with Hospice requirements.

To lead and work alongside a team of volunteer staff, and to organise a
volunteer rota to provide sufficient cover in the shop at all times.
KEY RESULT AREAS 2014/15

Achieve annually set targets through up-selling and promoting excellent customer
care.

Achieve Gift Aid sign ups
COMMUNICATION AND WORKING RELATIONSHIPS
Internal



Liaise with Retail Operations Manager and Hospice shops
Communication with Hospice departments as necessary, for example,
Finance, Estates and Fundraising.
Awareness of Rowcroft fundraising events and promote good relationship
with Friends of Rowcroft.
Outside Agencies



8.
Action all telephone enquiries.
Loomis when necessary.
Bowers Recycling
THE MOST CHALLENGING PART OF THE JOB
Balancing the many demands that occur on a daily basis.
9.
AUDIT CLAUSE
All members of staff are expected to participate in audit assessments as
appropriate.
10.
INFECTION CONTROL CLAUSE
All staff, both clinical and non clinical, are required to adhere to the
organisation's Infection Prevention and Control Policies and make every effort
to maintain high standards of infection control at all times, thereby reducing
the burden of Healthcare Associated Infections including MRSA. All staff
employed by Rowcroft Hospice have the following key responsibilities:
- Staff must decontaminate their hands prior to and after direct patient care
or contact with the patient's surroundings;
- Staff members have a duty to attend mandatory infection control training
provided for them by the Hospice;
- Staff members who develop an infection (other than common colds and
illness) that may be transmittable to patients have a duty to contact
Occupational Health
11. PERSON SPECIFICATION
(Please see attached)
12. JOB DESCRIPTION AGREEMENT
The job description is subject to review. The post may include other duties
and responsibilities as determined by the appointing manager in consultation
with the postholder.
The post is subject to Rowcroft Hospice Foundation Ltd. terms and conditions
of service.
Job Holders Signature:
Date:
Recruiting Manager’s signature:
Date:
ORGANISATION CHART
BOARD OF TRUSTEES
CHIEF EXECUTIVE
Retail Development Manager
Retail Business
Analyst
Teignbridge





Ashburton
Bovey Tracey
Newton Abbot
Teignmouth
Furniture Outlet –
Newton Abbot
Retail Operations
Manager
South Hams
 Totnes
Retail Distribution
and Logistics
Manager
Torbay








Babbacombe
Brixham
Churston
Paignton
St Marychurch
Torquay
Furniture Outlet - Torquay
Wellswood
PERSON SPECIFICATION
Attributes
Qualifications, special
training and general
intelligence
Essential
Desirable

Excellent standard of
education or equivalent
experience.

First Aider.

Knowledge of stock rotation
and control.
A keen and creative eye for
visual merchandising and high
standards of presentation.
Previous managerial or
supervisory experience.
Excellent customer service
skills.
A good understanding of
fashion and fashion trends.
Excellent organisational and
time management skills.
IT skills.

A general
understanding of the
value of donated
goods.
Experience of cash
handling and banking
monies
An interest in vintage
clothing and bric-abrac
A thorough understanding of
all aspects of the retail
environment.

Knowledge and skills








Experience


Personal requirements
e.g. communication,
interpersonal



Other requirements,
e.g.
Rotas


September 2014
Good sense of humour.
Good interpersonal skills and
enjoy working in a busy
environment.
Ability to work as part of a
team.

Ability to move/lift bags of
donated goods/furniture as
necessary
To be prepared to cover any of
the Rowcroft charity shops.

Previous involvement
in the voluntary
sector/working with
volunteers.
Awareness of Gift Aid
Desire to work for a
charitable
organisation.
An understanding of
manual handling
issues.
 Ability to travel in the
area of the Hospice and
Rowcroft charity shops.