ST RICHARD’S HOSPICE SHOPS LIMITED
JOB DESCRIPTION
Job Title:
Regional Manager
Responsible to:
Commercial Director
Accountable to:
Commercial Director
Pay Point:
12-14
Hours:
42 hours per week
Job Summary
The Regional Managers will play a key part in managing and motivating staff and
volunteers and ensuring the highest professional standards of presentation and
customer service in all aspects of the business. They will provide leadership to our
Shop Managers and oversee the management of our shops in a Region (North or
South Worcestershire). These roles are integral to the ongoing success and
continued growth of St Richard’s Hospice Shops Limited and key objectives will be to
maximise regional sales and contribution through execution of the retail business
plan.
Main Duties and Responsibilities
Trading
The post holders will work with the Commercial Director to:
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Prepare and monitor the annual budget for income and expenditure in their
Region
Seek new opportunities for the growth of the business in line with strategic
direction
Maximise the profitability of shops by ensuring turnover, gift aid and cost
targets are achieved
Actively promote the activities of the shops and warehouse in the local area in
liaison with the Communications Department
They will be responsible to:
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Visit all shops regularly to ensure that they are being managed effectively and
efficiently in accordance with the guidelines set out in the Shops Procedures
Manual. Shop visits should be planned in advance and the Commercial
Director advised of proposed itinerary
Conduct regular audits of each shop to ensure compliance with policies and
procedures
Maintain awareness of current trends in the field of charity retail and retail in
general.
Stock
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Ensure that each shop has sufficient saleable stock and advise Shop
Managers on the generation of adequate supplies of donated stock
Check that shops are well stocked and that an efficient rotation system is
undertaken in accordance with standard procedures
Ensure that all stock on display is clean, attractive, saleable and well
presented.
Ensure compliance with all legal regulations
Ensure that incoming stock is effectively sorted and prepared for sale and that
stock and sort rooms are properly organised
Arrange the transfer of stock where necessary
Monitor the stock, display and sales of bought goods in accordance with
current procedures
Management
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Work with the Commercial Director and HR Department to ensure that shops
have the correct level of trained staff and volunteers
Recruit, train and appraise staff in accordance with policies and procedures
Oversee the recruitment and training of volunteers
Maintain appropriate discipline in all shops
Monitor and control staff holiday dates to ensure shops are effectively staffed
at all times
Property
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Ensure compliance to lease obligations under the direction of the Commercial
Director
Ensure compliance with Health and Safety legislation
Regularly inspect the interior and exterior of shop premises and advise the
Commercial Director of maintenance requirements as appropriate
Deal with emergency maintenance and break-ins in line with procedures
General
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Actively promote the work of the Hospice at all times
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Establish good working relationships and with colleagues in the organisation
and outside agencies as appropriate
Attend meetings as required, including training which may include overnight
stays on occasions
Assist or relieve other staff where appropriate
Ensure all activities maintain the desired image of St Richard’s Hospice and
St Richard’s Hospice Shops
Key holding responsibilities for the Shops and availability to be on call
additionally at weekends
Use IT to produce business letters, reports and analysis of performance
Undertake any reasonable requests in the interests of the continued
development of the Company or the Hospice.
All staff are required to abide by St Richard’s Hospice policies and procedures,
including confidentiality, equal opportunities and data protection.
This job description is not exhaustive and may be reviewed on agreement of the post
holder and Line Manager.
Signed……………………………………………………Date……………………………….
.