Richard McKeating (Tesco)

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Retail 2020

Richard McKeating, Enterprise Architect, Tesco

Tesco around the world

530,000+

People

12

Countries

£71bn

Turnover

75 million

Shopping trips a week

Not just a grocer…

GM and Clothing too…

50 cities around the world

And the Hudl

Retail

2020

“The future is already here – it's just not evenly distributed”

William Gibson, quoted in The Economist, December 4, 2003

Transformational tech

38

years

13

years

4

years to reach

12

weeks

50m

Digital

Natives

…just want to shop

A world powered by Clouds

Blended reality

Personalisation

One size doesn’t fit all

Retail

2020

P lus ça change, plus c'est la même chose

Price

Range

Convenience

Service

Retail

2020

A retail revolution fuelled by information

Customers and technology

Film/TV

Radio/Music

EBooks

Interactive Digital Signage

Augmented Reality

NFC Adverts

Self Checkout

Manned Checkout

Digital Entertainment

Phone/SMS (Tesco Mobile)

Connected White Goods in the home

TV, Washing Machine, Fridge

Wifi

Remote Banking Advice

Apps

Reserve & Collect

Payment

Shopping

Banking

Social

Scan as You Shop

Scan as You Shop Mobile

Call Centre IVR

AppStore

Digital Content

Kiosks

Hudl

Social Media

Web

Shopping

Services

Information

Reviews

Location Services

Community & Education

The information revolution

Mobile not fixed

What’s happening now not what happened yesterday

Interactive not batch

Supply chain transparency not invisibility

Open APIs not

Closed

Events not file transfers

Apps not applications

Rich product data not just supply chain

Multimedia not just text

Unstructured data not just structured

Information overload

Barcode

1973

First mobile phone call

1983

1998

2000

2007

2013

Product information

The foundations

EU 1169

Structured data on the web

GS1

Standards

NGPI

Retail

2020

….The future is already here

Thank you for listening

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