HR191
JOB DESCRIPTION
POSITION DETAILS
Position Title (current title)
Systems Access Consultant
Status of Post (tick)
New Post
Job Grade (current grade)
9
Faculty (if applicable)
N/A
Department
ICTS
Section (if applicable)
Systems Access section of Systems Division (previously ACS)
Date of Compilation
30 September 2010
Re-evaluation
X
FOR OFFICE USE
Job Title
Date of Grading
November 2010
Grading Result
9
ORGANOGRAM
PURPOSE
The main purpose of this position is to play an investigative and problem resolution role as a consultant in
the Systems Access team, providing support services for super users, functional users, and end users of
UCT’s systems, in a professional, efficient and service-orientated manner.
5 August 2009
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HR191
JOB CONTENT
Key Performance Areas (4 – 6)
% of
time
spent
1. Provide access security services
30%
Activities / Objectives / Tasks
Results / Outcomes
Competencies


Effective 2nd level support for
systems access calls
o Management of support calls
by resolving or transferring it.
o No HEAT call escalations due
to SLA’s being met
o Known errors recorded in the
KED (Known Error Database)
User and System Administration
o Implemented solutions
conform to UCT standards
and are properly documented.
Auditing
o Access to required systems is
provided and audit report
recommendations are
reviewed and attended to.
o Anticipate potential system
and process vulnerabilities,
providing both online and
offline system data to auditors.
Segregation of duties is
maintained and access to critical
functions is limited.




Keep all SAP users informed of
any system changes/problems via
the applicable mediums. This
must be done timeously or as per
policies where applicable.



Client service
Communication
Building interpersonal
relationships

Ensures that the Systems Access
authorisation standards and end
user requirements are met.

Formal training in
systems testing
methodologies



Incident management and problem
management for system access
calls)
o Monitoring calls
o Logging calls for all production
support problems
o locking and unlocking users
o password changes
Management of systems
authorisations and authentication
o Resolve, research, test and
perform risk analysis of complex
authorisation issues
Auditing
o Support external and internal
audit projects
maintain general vigilance around
conflicting and sensitive
authorisations



2) Provide systems communications
services
15%



3) Provide quality assurance services
5 August 2009
10%

Co-ordinate, prepare, disseminate
and monitor formal communications
Liaise with Production Support and
Computing Platforms Teams
Liaise with systems administrators
and super users
Participate in quality assurance
projects and activities
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
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



Client service
Communication
Building interpersonal
relationships
Teamwork
Planning & organising
Quality commitment
Technical/Professional
knowledge & skill
Negotiation
Formal presentation
Information
management
HR191
4. Provide production support services
40%



5. Administer software licenses
Regular interactions
5%





5 August 2009
Support for SD systems
o Request and monitor production
reporting, archiving, etc., as
defined from time to time
o Co-ordinate
downtime/unavailability on all
ERP environments
o Impact analysis on system
resources for long running
background jobs – monitoring,
scheduling and deleting jobs as
needed
Systems administration
o Assist with preparation of policies,
procedures and reporting
o Develop good understanding of
UCT’s organisational structure
and keep abreast of changes
o Participate in Systems Access
projects
o Participate in SD, ICTS and UCT
projects as defined
Administer and supervise the student
assistants
Conduct annual SAP license audit.
Maintain ERP users in line with
policies and procedures

Make sure that thorough testing of
new authorisation and software
occur to ensure proper operation.

Support for SD systems
o Approved system
downtime/unavailability is
scheduled and communicated
to all system users.
o Ensuring that from a user
perspective nothing is being
done to jeopardise the system
from operating optimally.
System Administration
o Up to date and relevant
policies, procedures and
reporting ensure good
corporate system governance.
o Good organizational
knowledge ensures proficient
support is provided.
o Contribute to the success of
identified projects.


Manage the process of ensuring
UCT is in line with its user license
agreement with SAP.

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












Quality commitment
Work standards
Technical/Professional
knowledge & skill
Teamwork
Client service
Technical/Professional
knowledge & skill
Continuous learning
Initiate action
Communication
Planning and
Leadership skills
Teamwork
Quality commitment
Teamwork
Planning & organising
Information
management
Managers and supervisors in PASS
departments
Super users, functional users and
end-users
ICTS staff
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

5 August 2009
Systems analysts
Developers
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MINIMUM REQUIREMENTS
Minimum Qualifications


Tertiary education is an advantage
IT qualification is an advantage
Minimum Experience


Knowledge of authorisations and systems access security management
Customer service experience is required
AUTHORITY
Compiled by
PRINT NAME
A R Brinckmann
SIGNATURE
CONTACT NO.
x 3089
DATE
30 Sep 2010
Approved by
Reviewed by
5 August 2009
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