Job Description
POST DETAILS
Division/Department
Commissioned Services
Organisation
Canterbury City
Council
Job title
Stage Door Keeper
Reports to (job title)
Technical Director
Grade
1
DBS requirement
Location
Scale 4
Subject to pay and grading
review
Enhanced:
Marlowe Theatre
Politically
Restricted Post
No 


JOB PURPOSE
To manage the Marlowe Theatre Stage Door, ensuring a welcoming and helpful
reception for visiting companies and other Marlowe Theatre staff and customers and
to provide administrative support for the Technical and other Marlowe Theatre
departments.
PRINCIPAL ACCOUNTABILITIES
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To provide administrative and operational support to the Technical Department
and other theatre departments as appropriate.
To fulfil the role outlined for the Stage Door Keeper in the Marlowe Theatre Fire
Plan to ensure the safety of those working in and visiting The Marlowe Theatre.
To support the Technical Director in ensuring compliance with corporate and
service policies and procedures so that the department is fulfilling its obligations
To ensure that your staff are effectively recruited, have development
opportunities, and are supported and supervised so that they are able to meet
objectives and targets
To identify work programmes and performance measures for staff to achieve
service targets and contribute to corporate objectives
To review and monitor performance to ensure performance standards are being
met and take appropriate action where they are not being met to ensure
continuous improvement
To ensure that feedback from customers is sought so that services are delivered
to excellent standards of customer care and continuous service improvements
are made
1
Page 1 of 4
JD Template October 2013
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To develop effective working relationships both internally and externally to
ensure good communication and identify opportunities for joint working
To ensure the stage door team works in a safe and legal way to comply with
regulatory and legislative requirements
REQUIRED ATTRIBUTES
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Knowledge
Skills
Experience

Qualifications
Basic knowledge of the theatre industry
Basic knowledge of theatre production
Good administration skills
Good IT skills
Good written and verbal communication skills
Good interpersonal skills
Good people management skills
Basic experience of staff management
Good experience of delivering great customer
service
GCSEs (or equivalent) in English and Maths to Grade
C or above
JOB DIMENSIONS
Annual budgetary
amounts
Number of staff
reporting to the job
holder
Any other relevant
statistics/information
Direct £0
Indirect £0
Direct 2 plus 2-4 staff on zero hour contracts
Indirect 0
This post is a building key holder
NATURE OF CONTACTS
Internal


External

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
Regular face to face contact with Marlowe theatre staff
to provide a reception service and administrative
support
Daily face to face contact with producers,
managements and visiting companies and artists to
provide a reception service to deliver an excellent
customer experience
Daily face to face contact with suppliers and
contractors to provide a reception service
Daily telephone contact with Marlowe Theatre
customers to answer enquiries and provide information
Occasional contact with the emergency services to
provide information and act as point of contact in an
emergency.
WORKING ENVIRONMENT
Regular evening and weekend working
Some overnight working
ORGANISATION CHART
General
Manager
Technical
Director
Technical
Manager
Deputy
Technical
Manager
Technicians (0
Hours)
House
Technicians
(4)
Trainee
Technical
Manager
Stage Door
Keeper
Technical
Operations
Assistant
Theatre Crew
(0 Hours)
Stage Door
Assistant (PT
and 0 Hours)
Deputy Stage
Door Keeper
Page 3 of 4
JD Template October 2013
Corporate Statements
1
To comply with legislation, council policies and procedures including:
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Safeguarding and promoting the welfare of children policy together with
the DBS Code of Practice;
equal opportunities policy for employment and delivery of the service
including implementation and monitoring;
the Health and Safety Policy;
the Data Protection Act, Freedom of Information Act, ICT and data
security and usage policies
2
To comply with the values and behaviours of the council.
3
To promote the highest standards in public life.
4
To ensure our customers are valued by taking into account their views and
needs in all that we do.
5
To contribute to the development and achievement of relevant corporate and
service objectives by suggesting ideas for service improvements.
6
To communicate openly and honestly with colleagues, members and customers.
7
To undergo any training necessary to be able to fulfil the requirements of the
job.
8
To carry out other duties commensurate with the grade and skills of the post
holder as directed and as may be required from time to time.
9
The duties of the post are subject to regular review and the details contained
are a guide to the required performance of the contract of employment.
JOB DESCRIPTION SIGN-OFF – June 2015