Connexus Credit Union - Job Description
Job Title
Job Code
Reports To
(Job Title)
Collections Specialist
5186
VP- Collections
Salary Grade
Active/Inactive Status of Job
Classification
8
Active
Non-exempt
Briefly describe the primary function of this job (please note that this information will be used for internal and external job postings).
Job Summary
Responsible for the control of late and/or delinquent loan accounts and
pending late payment reminders. Make follow up telephone calls on
delinquent loan accounts and maintain accurate records on delinquent loan
accounts. Optimize collections on accounts while balancing the goodwill
of members with the overall business interests of the credit union.
List six to eight of the most important duties using concise and comprehensive statements. Begin with the most important duty.
Job
Responsibilities
1. Monitor and review reports to determine action to be taken on
delinquent accounts in accordance with applicable rules, regulations,
policies and procedures. Research payroll deductions, stops, starts
and changes as they may affect the status of a loan repayment. Secure
credit bureau reports. Skip trace on loan accounts.
2. Contact delinquent members by telephone, mail, and electronic
communications to determine the reasons for delinquency and assist
them in developing plans to bring accounts to a current status.
Develop workout plans and collect on overdue accounts wherever
possible or determine need for assistance of collection agency or
attorney on problem accounts. Notify co-signers regarding status of
delinquent accounts. Ensure professional
communications/interactions with members.
3. Follow up on all promises to pay and accounts (including charged-off
accounts) that have been referred for collection to make sure the file
shows either a payment or status report. Review charged-off accounts
on regular basis until determined uncollectible.
4. Recommend to Collections Manager when to compromise and settle
balances and when to initiate foreclosure or repossession
proceedings; serve as liaison with attorneys or agencies in handling
repossession of collateral.
5. Maintain an accurate and detailed written record of any and all
communications made regarding member accounts, to include but
not limited to; delinquency, repossession, bankruptcy, charge-off,
etc.
6. Receive and stamp all incoming bankruptcy notices, code all
bankruptcy files under the appropriate member file, update
bankruptcy spreadsheet. Forward files to collection manager for
filing of appropriate paperwork.
7. Update files and system accounts via the credit union’s collection
program (Fusion).
8. Prepare information needed or required by collection agency and
post payments from collection agency.
9. Process, record and send notices on negative share draft accounts.
10. Performs other duties as assigned.
The following section describes types of measurable accomplishments and outputs that result from the job. These results are identified through
the Skills Management process as context for determining which skills are required for success in the job. This section is not required for the
purpose of job evaluation.
Job Results
List the jobs, external departments or organizations with which the job has the most frequent contact. Describe the purpose and frequency of
the contacts (Do not include supervisors and subordinates).
Communications
and Contacts
Describe the function (s) over which this job has direct accountability and authority.
Managerial and
Supervisory
Responsibilities
None.
Sketch an organizational chart indicating where this job fits in the department’s operations.
Reporting
Relationships
VP-Collections
|
Collections Specialist
Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to
competently perform the duties of this job.
Preparation,
Training and
Experience
1. Prior work experience in addressing difficult customer service
situations and providing resolutions in a professional and tactful
manner. Prior collections experience is preferred.
2. Excellent verbal, written, listening, and interpersonal
communication skills, along with the ability to remain assertive
and confident when dealing with difficult situations.
3. Ability to multi-task and work in a fast paced, goal oriented
environment.
4. Proficient computer skills with the ability to navigate among
several system applications and software programs.
5. Evidence of ability to be organized, analytical, and resilient.
6. Willing and able to work evening hours as needed.
The above statements are intended to describe the general nature and level of work being performed by people
assigned to this classification. They are not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required of personnel so classified.
HR Contact Name
Approval Date
Jayne Luce
12/2012
Compensation Contact
Name
Approval Date