[COMPANY NAME] AVAYA CLOUD SOLUTIONS
TRANSFORM YOUR COMMUNICATIONS WITH A TRUE CLOUD SERVICE
All the benefits of cloud – without the capital investment
Businesses today face many challenges. To survive in a competitive world, you need
effective communications – ideally by using the cloud. However, there are many challenges
that can make this seem impossible:
Cost: Most current cloud solutions require capex. So, how can you take advantage of the
cloud when capital is constrained and you need to control your costs?
Resources: Are you stuck with unsupported legacy Unified Communications and Contact
Centre systems but lack the resources and money to change?
Lack of agility: It can be difficult to respond rapidly to evolving customer needs, such as
business growth, restructuring or adapting to seasonal fluctuations.
Business risk: Many businesses are concerned about issues such as resilience, security
and performance.
Performance: Companies are under pressure to improve efficiency, boost productivity and
meet increasing customer expectations.
Harnessing the cloud’s transforming power
Avaya Cloud Solutions is a new carrier-grade, integrated service that enables you to
leverage the full capabilities of the Avaya Aura® Contact Centre (CC) and Unified
Communications (UC) propositions, delivered as a true cloud utility service. This service
will only be available from channel partners accredited by BT Wholesale to sell and support
the Avaya Aura portfolio and is designed specifically for mid-market, enterprise and
government customers.
Cost: Our unique, opex-based solution is a ‘pay as you go’ model, so you only pay for the
capacity you need - enabling you to control your costs. You don’t have to spend capital on
an expensive, self-built public cloud system.
Resources: Our enterprise-grade service can be tailored to meet all your needs. You don’t
need internal resources to run the infrastructure – they can focus on core business activities
instead.
Agility: With our service, you can adapt your resources according to your needs, so you can
respond rapidly to fluctuations in demand.
Business risk: Avaya Cloud Solutions provide best of breed security and resilience
along with outstanding reliability, underpinned by our strong service level guarantees.
Performance: Our solution is designed to increase both productivity and efficiency. Our
streamlined provisioning and configuration tools also enhance the end customer experience.
DID YOU KNOW?
 Cloud-based call centre market to top US$10.9 billion by 2019, growing at a
compounded annual rate of 21.3% from 20141
 Unified Communications market is expected to reach US$61.9 billion in 2018,
growing at a compounded annual rate of 15.7% from 20122
 In UK contact centres with over 100 seats, over half of the agents are supported on
an Avaya system3
 Companies using Avaya as a part of their contact centre technology deployments
achieve substantially greater annual performance gains than their industry average
peers4
KEY BENEFITS FOR YOU
 Significant TCO savings. Our solution typically provides you with a saving of 20%
over three years, and 5% to 10% over five years, compared with a traditional onpremise, capex-based Avaya solution (or a private cloud solution).
 A managed migration. You might want to continue using your on-premise solution
to maximise your return on investment, whilst benefiting from the enhanced features
and capabilities delivered from the cloud. Our solution will support hybrid
implementation, facilitating your progressive migration to the cloud and allowing you
to benefit from Avaya’s vast installed base.
 Access to a wealth of features. You can access the full suite of Avaya Aura
Contact Centre and Unified Communications features. For Contact Centres, these
include skills-based routing (ACD), CTI integration to third party applications, multichannel interaction management (i.e. web chat, email), outbound calling, self-service
(IVR), call recording and MIS. For Unified Communications, they include IP
telephony, voicemail, mobility, home working, Lync integration, point-to-point video
and MeetMe conferencing.
 Access to the latest tools. Our solution enables you to avoid the pain and cost of
platform upgrades, as you will have access to instant upgrades of the latest
enterprise-grade customer experience solutions and collaboration tools.
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[Company name]: solutions that will help to transform your business
With Avaya Cloud Solutions, you can use the full suite of Avaya Aura Contact Centre and
Unified Communications products, delivered over a high-speed, high quality, managed
Ethernet network.
This means that you will be able to use features and services that are normally only
available to large enterprises - transforming your communications and preparing your
business for future growth.
New capabilities. New possibilities. It’s all in the cloud.
Sources:
1. ‘Cloud Based Contact Center Market … Worldwide Forecasts and Analysis (2014 – 2019)’ - MarketsandMarkets,
August 2014
2. ‘The Trend Towards Unified Communications Continues’ - TMCnet, June 2014
3. ‘The Global Telecommunications Market, The UK Contact Centre market competitive environment 2012’ - MZA
4. ‘The Guide to Cloud Collaboration’ - Avaya, 2014
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