PA to Director of Service
Improvement & Evaluation
Job Description
Title
Reporting to
PA to Director of Service Improvement & Evaluation
Miranda Wolpert, Director of Service Improvement & Evaluation
Employer
The Anna Freud Centre
Salary
£29,000-£35-000 per annum (dependent upon skills and
experience), plus 6% contributory pension scheme
Location
4-8 Rodney Street, N1 9JH
Working hours
35 hours a week (Full time) 25-30 hours over 5 days ( Part time)
Term of
contract
Permanent
The Anna Freud Centre (AFC)
The Anna Freud Centre is the leading national charity supporting young minds through
innovative therapeutic practice, training and research. Our vision is a world in which
children, young people and their families are effectively supported to build on their own
strengths to achieve their goals in life. We care for young minds in five main ways:
1. Researching the underlying causes of childhood emotional distress using the latest
neuroscience techniques
2. Developing, piloting and evaluating new, cost-effective interventions and treatments for
children and families facing mental health difficulties
3. Supporting mental health and education services to improve their practice, through the
collection and evaluation of outcomes data and shared decision making
4. Offering teaching and training courses and building a global network of researchers,
clinicians and mental health, social care and education professionals to ensure that new
knowledge and ideas are shared as widely as possible
5. Providing advice and leadership to national policy initiatives focused on improving
children and young people’s mental health.
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Children, Young People and Families are at the heart of everything we do; we are
committed to discovering and understanding the best way to help children, parents and
professionals. We believe our impact comes from partnership and collaboration. The Centre
works in close partnership with a wide range of service providers, voluntary sectors and
academic bodies including the Tavistock Clinic, UCL and Yale. The AFC has a learning
partnership with the Child Outcomes Research Consortium (CORC) a collaboration of child
mental health providers committed to using outcome data to inform service improvement.
The CORC central and regional support team is based at the AFC. Also within the AFC is
the Evidence Based Practice Unit (EBPU) a service development and evaluation unit based
jointly across the AFC and UCL committed to developing and using evidence to inform best
practice. The AFC leads on the School in Mind network and has supported the
establishment of The Family School – an innovative provision providing excellent education
and mental health support for children and parents together, for children aged 5-14 years
excluded from mainstream education. Although a separate legal entity the Family School
has a close relationship with the Centre. The AFC is developing and expanding its Kings
Cross Campus so that The Family School will be located alongside Centre activities at
Rodney Street by 2017
The Evidence Based Practice Unit (EBPU)
Within the AFC is the Evidence Based Practice Unit (EBPU). This is a busy and dynamic
centre of research and service improvement that sits across the Anna Freud Centre (AFC)
and UCL. It comprises a growing team of dedicated researchers, project managers,
clinicians, data analysts and others, working across a range of projects aimed at finding the
best ways of helping young people, their families and those working with them to develop
resilience and support well-being. The Unit undertakes research projects, delivers training
and runs national service improvement initiatives to help develop and disseminate effective
provision and self-help resources.
Purpose of the Post
To provide high level administrative support to the Director of Service Improvement and
Evaluation across all areas of The Anna Freud Centre including the Evidence Based
Practice Unit (EBPU), Child Outcomes Research Consortium (CORC) and Anna Freud
Centre.
Main Duties and Responsibilities
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Understanding all priorities in Service Improvement and Evaluation to effectively
manage Director’s schedule and ensure appropriate balance between Director’s
EBPU, CORC and AFC responsibilities.
Arrange all meetings with broader understanding of both Service Improvement and
Evaluation and Anna Freud Centre key objectives
High level inbox management with categories, coding and effective filing system
Manage multiple inboxes for Director’s various roles
Manage HR and governance requirements for multiple roles of Director both within
Anna Freud Centre and outside
Responsible for upkeep of all contracts and requirements of Directors roles
Ensure Directors multiple online profiles are accurate and up to date at all times
Ensure Directors CV and biography are accurate and up to date
To be main point of contact with IT for all requirements
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Be a helpful presence in all meetings to enable better productivity.
Screening phone calls, enquiries and requests and handling them as appropriate
Liaising with external organisations including UCL and other units at AFC as
required
Arranging travel, visas and accommodation
Travel with Director to meetings to take notes, minutes and provide general
assistance during presentations
Organise and attend meetings and ensure Director is well prepared
Process invoices and credit card expenses for the Director
Maintain and develop effective administrative record keeping systems
Oversee spreadsheets and financial information as required
Produce documents, briefing papers, reports and presentations
Arranging meetings and events and supporting the rest of the team with
administrative needs if required equivalent
Work with other administrative staff at Anna Freud Centre to continue to develop
effective systems and procedures
Providing full administrative support for board meetings including arranging dates,
rooms and catering, collating and proof reading papers, distributing papers ahead of
the meeting, taking minutes and following up action points
Manage the maintenance of the EBPU online server
Setting up conference calls and video conferences
Setting up internal/external meetings for all staff
Responsible for IT support
Picking up and distributing post
Process invoices, reimbursement claims and responsibility for keeping records of
the units financial transaction
Other
 To actively follow and promote AFC policies, including Equal Opportunities.
 To maintain an awareness and observation of fire, health and safety regulations.
 The welfare of the children, young people and vulnerable adults who come into
contact with our services either directly or indirectly is paramount and all staff have a
responsibility to ensure that best practice is followed, including compliance with
statutory requirements.
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To be noted
This is not an exhaustive list of tasks. The post-holder will be asked to undertake any other
ad hoc tasks commensurate with the scope and purpose of this post.
This Job Description reflects the present requirements of the post, and as duties and
responsibilities change/develop, the Job Description will be reviewed and be subject to
amendment in consultation with the post-holder.
The post-holder will be required to have an Enhanced DBS disclosure which the Centre will
apply for.
June 2015